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EAVESDROP DIPSTICK #001 APPLE IPOD SHUFFLE 1GB 1GB  ESP eavesdrop.silhouette.perspective ESP.ED001 + -
Eavesdropping on conversations about the Apple ipod shuffle 1GB To understand customer expectation mismatches in the music player space Challenge ,[object Object],[object Object],[object Object],[object Object],[object Object],Solution ,[object Object],[object Object],Take Aways SAMPLE EAVESDROP REPORT Ear buds Uncomfortable Poor/ Do not like Needs Improvement Do not fit in Ears Prefer other Ear phones (Sennheisser, Bang & Olufsen) Apple > iPod > Shuffle 1GB >   Ear Phones ESP.ED001 ESP.ED002
Extract  themes  from user generated content across customer touch points Spark   viral trends  using  web 2.0 concepts over  the internet Analyze  drivers  and  patterns behind brand perceptions AT KALEIDOSCOPE, WE LEVERAGE SOCIAL MEDIA Page number 6 of 12 Deliverable eavesdrop report  on named brands on a periodic basis Deliverable silhouette report  on named brands on a periodic basis Deliverable Strategy Consulting  to leverage web 2.0 for your brand  ESP.ED001 DOMAIN UNDERSTANDING LEXICONS EARDRUM™ MASHUPS SILHOUETTE EAVESDROP TM PERSPECTIVE
Fractal is a leading provider of customer intelligence to consumer-oriented businesses. Fractal's solutions help companies across the globe drive competitive advantage through a deeper understanding of their customer base, and using this understanding to drive intelligent interaction with customers. United States +1 201 633 8728 Rest of the Globe +65 6443 1926 www.fractalanalytics.com India +91 22 6704 2444 kal.eidoscope.com Kaleidoscope SOCIAL MEDIA ESP ESP.ED001 TM ESP

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Apple Ipod Shuffle 1 GB ESP

  • 1. EAVESDROP DIPSTICK #001 APPLE IPOD SHUFFLE 1GB 1GB ESP eavesdrop.silhouette.perspective ESP.ED001 + -
  • 2.
  • 3. Extract themes from user generated content across customer touch points Spark viral trends using web 2.0 concepts over the internet Analyze drivers and patterns behind brand perceptions AT KALEIDOSCOPE, WE LEVERAGE SOCIAL MEDIA Page number 6 of 12 Deliverable eavesdrop report on named brands on a periodic basis Deliverable silhouette report on named brands on a periodic basis Deliverable Strategy Consulting to leverage web 2.0 for your brand ESP.ED001 DOMAIN UNDERSTANDING LEXICONS EARDRUM™ MASHUPS SILHOUETTE EAVESDROP TM PERSPECTIVE
  • 4. Fractal is a leading provider of customer intelligence to consumer-oriented businesses. Fractal's solutions help companies across the globe drive competitive advantage through a deeper understanding of their customer base, and using this understanding to drive intelligent interaction with customers. United States +1 201 633 8728 Rest of the Globe +65 6443 1926 www.fractalanalytics.com India +91 22 6704 2444 kal.eidoscope.com Kaleidoscope SOCIAL MEDIA ESP ESP.ED001 TM ESP

Editor's Notes

  1. ESP.ED001#1: Welcome to this slidecast by ESP. This particular dipstick is about the Apple ipod shuffle1GB and its competitors.