In a world where readers simply expect websites to offer well-connected experiences, technical documentation
teams must consider the possibilities now available to us through collaborative means. Having worked with blogs,
wikis, open source software, and social networking techniques, I want to share what I’ve learned about documentation as conversation. Through my work with the
OpenStack project, I have further refined my approach to technical content strategy with collaborative, community methods. My presentation shares the methods we use with OpenStack, the ways my thinking has changed, pitfalls to avoid, and measurements that help refine the strategy.