Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Bad custumers
1. What type of Bad customers?
How they handle bad customers?
2. What type of Bad customers?
•Try again and again
•Take a much time in selection
•Time pass or window shopping
• called doctors
How they handle bad customers?
•Not deal them proper
•Free
3. What type of Bad customers?
•Claim shoes in different ways
•Claim Defectiveness
•Try again and again
•Window shopping
How they handle bad customers?
•Favor as much as possible
•Use polite and soft way
4. What type of Bad customers?
•Claim Defectiveness
•Try again and again
•Window shopping
•Have no money
How they handle bad customers?
•Favor as much as possible
•Use polite and soft way
5. What type of Bad customers?
•Bargaining
•Window shopping
•Have no money
•Without any reason find out defectiveness in shoes
How they handle bad customers?
•Favor as much as possible
•Use polite and soft way
•Company give the right to resist after a limit
6. What type of Bad customers?
•Waste time
•Try again and again
•Window shopping
•No money
How they handle bad customers?
•Favor as much as possible
•Behave gentle and soft
7. Conceptual map
Bad customers
• Try again and again
•Take a much time in selection
•Time pass or window shopping
•Claim shoes in different ways
•Claim Defectiveness
•Have no money
•Bargaining
Create frustration and
disturbance for sales man
How to handle
•Not deal them proper
•Free
•Favor as much as possible
•Use polite and soft way