EAST TENNESSEE STATE UNIVERSITYLibrary Anxiety & the iPad“Google can bring you back 100,000 answers, a librarian can bringyou back the right one.” ~ Neil GaimanAlison L. DePolloInterlibrary Loan Librarian CandidateAugust 31, 2011
75 - 85% of students described their initialresponse to library research as FEARThe Numbers & ResponsesAccording to Constance A. Mellon’s research:“This library stuff is confusing.”“Where are the reference books?”“Which card catalog do I use?There are so many drawers!”“It was like being in a foreigncountry and unable to speakthe language.”“The library seems like a hugemonster that gulps you up after youenter it.”
Why do they feel this way? The size of the library is overwhelming They don’t know where materials are located orhow they are organized Lack of confidence in beginning their research Lack of research knowledge in general
Part of it could be our fault …So, what do we do?
It’s the little things that make a big difference.And one more thing…
One tiny step for librarians…The Roving Librarian!…away from the Reference Desk.
Why should we try this? Statistics show reference transactions are dropping butgate counts are not 158,294 (1997) vs. 95,568 (2003) Computers are in high demand – students do not want toleave them to come find us We have provided many news ways for students tocontact us, but are they using them? Email, chat, text-messaging“If these students won’t come to us,perhaps we should go to them.”~ Smith & Pietraszewski
Sherrod Library website Millennium catalog Databases LibGuides Access articles as PDFs Other apps Wolfram Alpha Bluefire ReaderWhat can RL do for students?
Gets us out from behind the desk Shows the students we want tohelp them Shows the students that we are not scary Librarians are easily accessible and “cool” Using the iPad lets us monitor any non-flash IMservice while in faculty meetings• MeeboWhat can RL do for librarians?
Wear a name tag or something that will set you apartfrom other patrons Do things that show you work at the library Straighten books, etc… Pay attention to body language of patrons Be friendly and have a smile on your faceWant to try it? Here’s some advice:
Personal interest in RL Use Free Spreadsheet app tokeep track of statistics Use Penultimate app to take notesPoster session or presentation at TLA 2012 Article for Tennessee Libraries or anotherinterested journal
Bibliography1. Carlile, Heather. 2007. “The Implications of Library Anxiety forAcademic Reference Services: A Review of the Literature.”Australian Academic & Research Libraries 38, no. 2: 129-147.2. Lotts, Megan and Stephanie Graves. 2011. “Using the iPad forReference Services: Librarians go Mobile.” College & ResearchLibraries 72, no. 4: 217-220.3. Mellon, Constance A. 1986. “Library Anxiety: A Grounded Theoryand Its Development.” College & Research Libraries 47, no 2: 160-165.4. Smith, Michael M. and Barbara A. Pietrasewski. 2004. “Enablingthe Roving Reference Librarian: Wireless Access with Tablet PCs.”Reference Services Review 32, no. 3: 249-255.