Alison Maxwell\'s resume/ CV (Feb 12)

1. 83 Empingham Road T: +44[0]1780 480 287
Stamford M: +44[0]773 405 6905
Lincolnshire E: info@alisonmaxwell.com
PE9 2SU S : alisonmaxwell
Employment experience & achievements
2010 – present:Alison Maxwell Coaching Ltd
Director
 Leadership Development assignments – various organisations e.g. Price
Waterhouse Coopers, Eon, GKN, Jaguar Landrover
 Coaching assignments – various organisations e.g. Holland and Barrett,
Electrocomponents plc, Alliance Boots
 Team coaching assignments – various organisations including AEC, G4S,Rolls
Royce
2009 – present: International Centre for Coaching and Leadership Development,
Oxford Brookes University,
Associate Lecturer on MA in Coaching & Mentoring programme
2004 –2010: The andpartnership ltd
Partner & Senior Consultant
 Organisation Development assignments include:
o Strategy workshops – Supply chain function of global manufacturer
o Post merger team development– Aero-space industry
o Facilitation of merger discussions for High Street pharmacy chain
o Focus group design & facilitation for high-street bakery chain; conference
design – delivery of facilitator training & coaching
o Post merger team development session – Adult Mental Health Trust
o Change management training for national retail chain
o Change management skilling for Indian software organisation (Chennai)
o Merger facilitation for NHS PCT teams
 Coaching assignments include:
o One-one executive/ senior management coaching – various organisations e.g.
Alliance Boots, emda, NHS, KPMG.
o Supervision for internal coaches – various organisations e.g Virgin Trains, RS
Components
o Team coaching/facilitation – various organisations e.g. AEC, Alliance Boots,
eon, Circle Healthcare, Rolls Royce, Johnson & Johnson, G4S
o Delivery of Coaching skills programme for leaders – multiple organisations e.g.
Alliance Boots, Johnson & Johnson, G4S, Circle Healthcare, Virgin Trains
 Leadership Development assignments – various organisations e.g. Thomas Cook
Group, Eon, AEC, GKN, Johnson & Johnson, Boots The Chemists.
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2. 1998-2004 Boots The Chemists, Nottingham
Head of Organisation Development, Boots Retail Services:
 Consulted with Services Executive to co-create change strategy to support merger
& integration of 7 services businesses (6000+people), design and implementation
of ‘Supporting the business through change’ and ‘Recovery from change’
programmes,
 Performance Coach to members of Senior Management Group (Boots Group Top
50)
 Designed & delivered participative working/ coaching interventions for top 50
stores as part of differentiation of service offer, designed behavioural
competencies and associated development
 Design and management of all leadership communication events, including
biannual national and regional conferences, using large group intervention
methods,
 Design and on-going delivery of Leadership development for Senior Management
team and Regional teams; performance coach & facilitator to Senior Operations
team; facilitator to Delivery Management Group,
 Designed and delivered ‘internal consultancy skills’ programme for head office
functions.
Senior Organisation Development Consultant, Boots The Chemists:
 Co-design & delivery of major coaching intervention; management of roll-out to
Stores (6,200+people); selection and skilling of internal change agent team (80
people); budget management (£0.5m),
 Co-creation of ‘Involvement strategy’ for Logistics Division (6000+); facilitation of
Partnership (Management/ Union) discussions,
 Design/co-creation of Senior management conferences (top 120),
 Recommendations to Executive on changing role of Pharmacists
1990-1998 Thomas Cook Group, Peterborough
Customer-Centred Facilitator
 Designed and delivered leadership workshops for the top 90 managers, co-
ordinated 360 feedback process with one-one coaching and development
meetings for this group
 Designed & facilitated small/large group interventions, using participative
approaches and range of customer/employee feedback tools
 Managed interpersonal skills programme for Operations Division (1000+ people),
selected, coached and mentored training team
Continuous Improvement Facilitator
 Designed and delivered skills programme for middle and senior management
(100+ people)
 Project management of post-acquisition best-practice review for the Operations
area using cross-functional participative approach
 Headed restructure of an operational area (350+ staff) using a series of
participative workshops
 Facilitated business process re-engineering workshops in UK, Europe, Egypt, Kenya,
South Africa, Canada and Australia
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3. 1987-1990 Dairy Crest Ltd, Thames Ditton
Training & Development Manager:
 Set up and managed IT Training Function; project management of systems-
related training for major new implementation
1985-1987 Healthcare Communication and Training, Kew
Training Manager:
 Design and delivery of high-quality PC-based business skills training for managers in
the Pharmaceutical industry (UK, Europe & USA)
1983-1985 Kingston Polytechnic, Kingston on Thames
Lecturer, Computing Education Centre:
 Design & delivery of systems-related training as part of a profit centre.
1980-1983 National Coal Board, Harrow
Operational Research Scientist, Operation Research Executive
 Diagnosed and recommended solutions to a wide range of operational and
marketing issues, working as part an internal consultancy function.
Personal Development & Qualifications:
 1977 B.Sc. (Hons.,IIi) Geography, Newcastle upon Tyne University
 1980 MA in Geography (by research), Durham University
 1980/1 NCB Leadership Development Programme
 1992 Leadership for Women, Ashridge Management College
 1994 Advanced Facilitation Skills, Sheppard Moscow
 1996 Accredited as European Quality Award assessor
 1997 Positive Change through People (Consulting skills), Sheppard Moscow
 1997/8 Advanced Development for Developers, Ashridge
 1999 Large Group Interventions training (Bunker & Alban)
 2000/1 Diploma in ‘Gestalt in Organisations’ (The Space Between)
 2002 Myers-Briggs Type Indicator (Step I) qualified (OPP)
 2005 Circle advanced facilitation techniques
 2007 Founder member of the Centre for Applied Positive Psychology
 2006/8 MA in Coaching and Mentoring (Oxford Brookes University)
(awarded with distinction)
2009 Post-graduate Certificate in Coaching Supervision (Oxford Brookes
University)(awarded with distinction)
 2010 Associate Fellowship of the Higher Education Academy(awarded with
distinction)
 2010 Accredited coach with the Association for Coaching
 2011 Myers-Briggs Type Indicator (Step II) qualified (OPP)
 2011 Team Management Profile qualified (TMSDI)
 2011 FIRO-B qualified (OPP)
 2012 Thomas-Kilmann Conflict Mode Instrument (TKI) trained
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4. Publications
Maxwell, A. (2009), How do business coaches experiences the boundary between
coaching and therapy/counselling, Coaching: An International Journal of Theory,
Research and Practice, Vol 2, No 2, Sept 2009, pp 150-163
Maxwell, A. (2009), The co-created boundary: negotiating the limits of coaching,
International Journal of Evidence Based Coaching and Mentoring, Special issue, No 3,
Nov 2009, pp 82-94.
Maxwell, A. and Bachkirova, T. (2010), Applying psychological theories of self-esteem
in coaching practice, International Coaching Psychology Review, Vol. 5 No. 1 March
2010, pp18-28.
Maxwell, A. (2011), Supervising the internal coach. In: D. Clutterbuck, T. Bachkirova,
and P. Jackson (Eds.) (2011) Coaching and Mentoring Supervision: Theory and
Practice. Maidenhead: Open University Press
Professional memberships
 Association for Coaching - accredited member
 British Psychological Society – Special Interest Group in Coaching Psychology
 Centre for Applied Positive Psychology – founder member.
Interests:
 Personal: Cinema, acappella singing, drumming, painting & drawing, yoga,
fundraising for the Hospice Movement& cancer charities, playing the flute.
 Professional : Process consulting, Gestalt in Organisations, Chaos and Complexity,
coaching psychology, developmental coaching, group dynamics, team
performance, use of positive psychology in team development and coaching,
self-esteem issues in coaching.
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