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BE A LEADER IN
SOCIAL MEDIA
Join the conversation #SMWLeadSocial
JOSH MCBAIN
JOEL DAVIS
Be A Leader in Social Media
1. Be a thought leader in social media – the biggest trends
2. Unleash the power of social to achieve game-changing results
3. How to influence your board and prove the ROI
4. Q&A
Unleash the power of
social media to achieve
game-changing results for
your brand
@agency2
#SMWLeadSocial
clients
Audience interest &
demographic
social data
Purchasing intent
survey data
Trending content
Real time signals
& search data
clients
DIGITAL AD SPENDING
SHARE OF TOTAL MEDIA
SOURCE: eMarketer Q4 2015
Trends @agency2
#SMWLeadSocial
TOP PRIORITIES FOR DIGITAL PROFESSIONALS
@agency2
#SMWLeadSocial
Trends
1 Connect with Consumer’s Emotional Side
Inspire
Drive
engagement
Encourage
consideration
Convert Support
THE CHALLENGE: Promote toys to mums
with girls aged 4-8
TARGET AUDIENCE: Actualising a child’s dream of
becoming a superhero by harnessing the power of social
on National Super Hero Day
RESULTS: Actualising a child’s dream of becoming a
superhero by harnessing the power of social on National
Super Hero Day
INSIGHT:
The Social Insight
Engine uncovered a
desire for mums to
boost their daughter’s
self-esteem
2 Hyper Targeting Through Matrix Segmentation
Inspire
Drive
engagement
Encourage
consideration
Convert Support
WEBSITES
SOCIAL PAGES
Retailer 1 Retailer 3Retailer 2
Product line 1
Product line 3
Product line 2
Each segment has
a unique set of targeting
criteria to optimise ROI
2 Hyper Targeting Through Matrix Segmentation
3 Understand Audience Motivation & Drivers to Purchase
Inspire
Drive
engagement
Encourage
consideration
Convert Support
Inspire
Drive
engagement
Encourage
consideration
Convert Support
Emotive
Rational
4 Engage with the Audience’s Wider Interests to
Spark Connection
Inspire
Drive
engagement
Encourage
consideration
Convert Support
THE CHALLENGE: A hotel chain wants to run a social
campaign to drive bookings
TARGET AUDIENCE: Young professionals who enjoy
short-haul travel
RESULTS: Compared to content focused on product and
discounts, our insight driven posts significantly increased
booking rates by over 5x, with a CPA of 2.5x lower
INSIGHT:
The Social Insight
Engine reveals that
this target audience
is predisposed
to Michael
Palin and “trying
interesting foods”
@agency2
#SMWLeadSocial
5 KPIs That the Board Believe In
@agency2
#SMWLeadSocial
KPIs: The Traditional View
@agency2
#SMWLeadSocialThree KPIs That the Board Believe In
Market Share
Gained
Cost/Sale
Sales
@agency2
#SMWLeadSocial
Attribution Model
LAST CLICK
INCREMENTALSALES
GROWING MARKET SHAREHIGHEST CONVERSION RATE
LOW
CONSIDER PURCHASE
ALREADY
CONSIDERED PURCHASE
HIGH
@agency2
#SMWLeadSocial
FIRST CLICK
LAST CLICK
INCREMENTALSALES
GROWING MARKET SHAREHIGHEST CONVERSION RATE
LOW
CONSIDER PURCHASE
ALREADY
CONSIDERED PURCHASE
HIGH
Attribution Model
CONSIDER PURCHASE
ALREADY
CONSIDERED PURCHASE
LAST CLICK
NON-DIRECT
@agency2
#SMWLeadSocial
SALES
COST/SALE
MARKET
SHARE GAINED
1. Agree attribution model
2. Educate the board
3. Stick to the model & communicate
@agency2
#SMWLeadSocial
Key Takeaways for You
@agency2
#SMWLeadSocial
Key Takeaways for You
1. Connect with consumers’ emotional side
2. Hyper targeting though matrix segmentation
3. Understand audience motivation and drivers to purchase
4. Engage with the audience’s wider interests to spark a connection
5. Report KPIs that matter most to the board
Q&A
JOEL@ AGENCY2.CO.UK
0203 567 1381
@JOELDAVIS_
@agency2
#SMWLeadSocial

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Social media week agency2