Find details on deployment and installation of call center software solutions by Fonebell. Along with explore Automatic Call Distribution, IVR System, call reporting, call recording and other features.
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Call center software solution
1.
2. Deployment Options
Fonebell’s unified Contact Centre Solution
is available with on-premise deployment
option.
Benefits:
Greater control
Greater safety
Less downtime
3. User Limit
This is highly scalable. A call center operator can
created unlimited user logins to manage his/her
fluctuating caller or customer base.
4. Supported Call Traffic
Call center software solution by Fonebell can be
used to run inbound and outbound operations.
Hence, telemarketer and customer service
vendors both can benefit from it
5. Inbuilt Inbound Recording
Call recording feature helps in keeping a tab on the
adherence to the service level agreement for
improving customer-satisfaction.
6. Powerful Reporting
A call center manager can easily get actionable
information as:
Average talk time
Idle time
Sickness and absence
Average hold time
And many more
7. Automatic Call Distribution
A call center managers can improve
workforce’s efficiency by distributing the calls
based on the operational needs. Integrated IVR
system can also play a crucial role in this.