IT IS A PRENTATION BASED ON SELF DEVELOPMENT AS WELL AS PROFESSIONAL TRAINING

1. PRESENTED BY :-
UJJWAL SINHA

2. Why is this topic important?

3. How do the difficult people behave?
• They are negative.
• They are pot-stirrers. They are
selfish.
• They won’t take responsibility
for their behavior.
• They are arrogant.
• They are disrespectful. .
• They are passive-aggressive.
• They disregard policy.
• They are unmotivated and lazy.

4. Most of us encounter unreasonable people in our
lives. We may be “stuck” with a difficult individual
at work or at home. It’s easy to let a challenging
person affect us and ruin our day.

5. TYPES
OF
DIFFICULT
PEOPLE

6. • Aggressive, in your face behavior verbal and physical
behavior…goal is control at all costs…I win/you lose!
• Tanks will never back down!
Deal with them by:
• Maintaining eye contact…
• Standing your ground, but not getting into a fight
with them…it will only escalate the fight
• Smiling/maintaining self control

7. Dominates conversation with lengthy, haughty
arguments, and eliminates opposition by finding
flaws and weaknesses to discredit other points of
view. Is very knowledgeable and competent.
Deal with them by:
. Picking your battles…sometimes it is best to
ignore them or thank them for the information.
. Never ever asking for their opinion
. Recognize that their knowledge is a valuable
asset

8. Do not know what they are talking about, but
they have a knack for conversation and act like a
professional.
Deal with them by:
 State the correct facts or give alternative
opinions in as much detail as you can.
 Move on to the next topic as soon as you correct
a balloon.
 This gives the balloon enough time to deflate
with as little embarrassment as possible.

9.  They lose themselves on analyzing things to death and
never get back on track;
 Have great difficulty saying anything that might be
hurtful or distressing to anyone so…they do nothing at
all !
 Fraught with indecisiveness !
Deal with them by:
 Making sure they have a dead line and know the
reason for the dead line.
 Being helpful and providing background info to help
them make a decision to commit to work asked of
them.

10.  Pessimistic;
 Tear down morale;
 Feel that those with power can’t be
trusted…suspicious and paranoid
 Feel like they have no control over anything;
Deal with them by:
 Ask what’s the worst that could happen?
 Don’t argue with them !
 Distance yourself from them or limit your time with
them to maintain a positive outlook;

11.  Nothing, it seems, is ever right for them;
 They give little specific information about the complaint;
 They usually state a complaint and then walk away;
Deal with them by:
 Ask them to do the opposite;
 Ask for specifics: who, what, when, where, why, and how;
 View the complainer as a resource. Sometimes what they complain
about really is a problem that needs to be resolved.

12. • Label them.
• Neutralize them
• Predict them.
• Inform them
• Ignore them.
• Avoid them.
• Expose them.
• Circumvent them.
• Use them.
• Confront them.
• Rehabilitate them.
• Discourage them.
• Ridicule them.
• Isolate them.

13. Difficult people are everywhere. Maybe
you're one of them? Or maybe, everyone is
difficult during certain moments of their life.
Either way, eventually you'll need to work
or compromise with a person that you think
is difficult
In conclusion, to know how to handle
unreasonable and difficult people is to truly
master the art of communication. As you
utilize these skills, you may experience less
grief, greater confidence, better
relationships, and higher communication
prowess. You are on your way to
leadership success….!!