Communication with housekeeping

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Communication with the departments within hotels

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Communication with housekeeping

  1. 1.  Housekeeping is an integral part of the areas into which a lodging operation is divided.  Housekeeping’s primary communication takes place with the front office and engineering departments  A strong relationship must exist with all the other departments ◦ Security ◦ Restaurant ◦ Reception ◦ Kitchen ◦ Laundry ◦ Maintenance ◦ Hall porter ◦ Accounts Interdepartmental Communication 1
  2. 2.  The front office must know at a given moment what rooms have been cleaned and are available for occupancy  Front office provides the A&D list  Housekeeping informs front office about rooms off  Housekeepers reports  Occupancy list  Informs of extra charges  Uniforms  Complaints Interdepartmental Communication 2
  3. 3.  Services requiring attention  Re-decoration arrangements ◦ Time involved ◦ Rooms prepared in advance  Uniforms  Care of equipment Interdepartmental Communication 3
  4. 4.  Wage information ◦ Pay increases ◦ Overtime ◦ Bonuses awarded etc  Invoices and inventories  Patty cash  Orders for equipment and supplies Interdepartmental Communication 4
  5. 5.  Fire prevention  Theft precaution  Lost property procedures  Key control Interdepartmental Communication 5
  6. 6.  Linen requirements ◦ Receipt of dirty ◦ Issue of clean  Guest laundry  Uniforms Interdepartmental Communication 6
  7. 7.  Linen ◦ Dirty ◦ Clean  Flowers  Room service trays  Cleaning arrangements  Uniforms Interdepartmental Communication 7
  8. 8.  EMT list  Luggage removal  Loan of staff for messages and help house porters  Dry cleaning or laundry  Issue of linen during night and when housekeeping is closed  Uniforms Interdepartmental Communication 8
  9. 9.  Linen ◦ Dirty to housekeeping ◦ Clean from housekeeping  Cleaning arrangements Interdepartmental Communication 9
  10. 10.  Linen ◦ Dirty to housekeeping ◦ Clean from housekeeping  Cleaning arrangements Interdepartmental Communication 9

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