Guest Room Orientation

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Guest Room Orientation

  1. 2. OUTSIDE A GUEST ROOM <ul><li>Drive the guest into their room to show them it‘s location as a first step. </li></ul><ul><li>Explain to them how to use the key in the door lock </li></ul><ul><li>Open the door with key </li></ul><ul><li>Make sure they have seen what you have done clearly and understood which direction was the key inside the door to be opened. </li></ul>
  2. 3. THE ROOM ENTRANCE <ul><li>Show the guest the power saver and insert the key </li></ul><ul><li>Explain to the guest that electricity won‘t be available as long as the key is not inside the power saver. </li></ul><ul><li>Check the A/C condition and show them how to adjust it. </li></ul><ul><li>Open the cupboard and show them the safe box and explain how to use it and create a password. Advice them if there‘s any valuable items to be kept there. </li></ul><ul><li>Show the guest the laundry bag with the price list and the extra pillow or bed duvet. </li></ul>
  3. 4. INSIDE THE GUEST ROOM <ul><li>Open the curtin or switch on the light for the guest. </li></ul><ul><li>Open the minibar to show it to them and explain any replineshment, they can call the housekeeping and show them the minibar price list for prices information. </li></ul><ul><li>Ask the guest how they feel about their room. </li></ul>
  4. 5. THE BATHROOM <ul><li>Switch on the bathroom lights and explain it’s items. </li></ul><ul><li>Show them shaving mirror and hair dryer </li></ul><ul><li>Explain to the guest, in case of their need to extra towel or bath amenities, they can ask the houseman or call HK phone No. </li></ul><ul><li>Explain the cleaning timings for the guest and advice them to use DND sign in case of their need for a privacy. </li></ul><ul><li>Go out once again outside the bathroom and ask they guest if they need anything else and offer them to call reception whenever needed. Wish them a nice stay and close the door behind if they didn’t. </li></ul>

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