1. WEBJAM’S TOP TIPSHEET
How To Get the Most From Your New Productivity Software
And Get the Business Results You Need
Monday, 16 July 12

2. In this guide you will learn the 6 steps to
getting the most from Webjam’s powerful
productivity software to achieve competitive
advantages by:
• Engaging with Your Customers
• Boosting Productivity
• Integrating Social Media and Achieving
Innovation
Whether your goals are to get closer to
your customers or you need to get your
team working more productively, Webjam
delivers powerful productivity software
with internal and external social
networks that are secure, reliable, user-
friendly and feature-rich — and most
importantly — loved by users.
Monday, 16 July 12

3. Welcome to Webjam
Let's get you ready for better collaboration with your customers and
colleagues — you'll now be working together to achieve more!
Top Tip 1: How to Add Great Content to Your Site
Drag and Drop Modules
• Once you sign in, you'll be able to easily edit your website.
• Simply click on the EDIT SITE tab and you'll see the dotted pink lines appear that signify the columns that make up the site.
• Over to the right you'll see a blue square, if you click on this you can add more columns.
• You'll see when you hover over the pink lines that you can actually move them from left to right, shrinking or expanding
the width of each column.
Add Great Content to Your Site
• From within EDIT SITE click on the MODULES tab and you'll see the module library open.
• Go to the module that you like and click ADD TO PAGE and when you look below at your website you will see this
module has appeared on your page.
• If it is easier for you, you can click on any of the modules and while holding your mouse down drag and drop them
anywhere onto your page.
• Experiment with adding different modules to your page.
• Click the EDIT button on a module to change that particular module.
• If you are feeling adventurous try creating a new page by click on the blue page shape just below your sites header bar.
Monday, 16 July 12

4. Webjam delivers complete adaptability for all your business needs—whether you need
to develop your own modules or utilise our advanced tools for developers.
Top Tip 2: Customise Your Website & Easily Access Your Dashboard
Customise Your Website
• Head over to the STYLES TAB and choose from one of our many template styles.
• Or, if you prefer, you can create your own style and change everything from font colours to background
images using the CUSTOMISE STYLE TAB.
Easily Access Your Dashboard
• You can access your Dashboard as soon as you sign in: it's in the TOP NAVIGATION BAR.
• Your Dashboard has 4 main tabs features.
• MY ACTIVITY, which is an activity log of all your interactions on the site.
• MY NETWORKS, which shows the list of Microsites that you belong to.
• MY CONTACTS, which shows you everyone you are following.
• ACCOUNT INFORMATION, from here, you can also access and change your PROFILE as well as get over
to the Editors Community Channel that has lots of helpful tips on how to get the most out of your Webjam
platform.
Monday, 16 July 12

5. Effortless internal and external collaboration is the way to do business. However, not
all conversations are for everyone.
With Webjam you’ll be able to easily and securely control group memberships and
privacy levels, giving your workgroups the right level of data protection controls.
Top Tip 3: How to Get the Privacy Controls You Need
Customise Your Page
• Head on over to the MODULES TAB which sits below the top bar on your main menu.
• The modules are categorised into SUB-TABS which you can browse through to choose new content, media
and widgets
• Click the '+' BUTTON to add to your page.
• Alternatively, just drag and drop the module to the location you want to place it in.
Changing Your Privacy Settings
• Each website, page and module can be set to a different privacy level.
• When you create a new website (from the create new Webjam link in the top bar) you can choose the
privacy setting of the entire website.
• Afterwards, you can change the privacy of each website page from the SETTINGS TAB.
• To change the privacy of each module, click EDIT in the MODULE HEADER and change the Access Level.
Monday, 16 July 12

6. Webjam allows your team to quickly get to know who knows what—recognising your
experts and resources—by bringing your people's knowledge to the centre of your
organisation for quick access to expertise, where it's fully accessible to whoever needs
it whenever it's needed.
Top Tip 4: Creating a New Webjam and Inviting Your Contacts
Creating a New Webjam
• If you have Internal Pack 3 or External Pack 4 you can create a new microsite simply and easily.
• Create a brand-new microsite or copy your existing website to use as the basis of your new microsite by
clicking the CREATE NEW WEBJAM BUTTON in the top bar.
• Microsites can be used so that different departments within a company have their own smaller community,
or to create specific communities of interest for your members or customers.
Inviting Your Contacts
• Once you have your website up-and-running with content you'll be ready to invite people to join your
community.
• On your website click the EDIT TAB and then from there the MEMBERS TAB to invite people to join your
website.
• You can add a NEW CONTACT by clicking on their user name and adding them as a contact.
• Alternatively, you can request people to join from within the MEMBERS TAB or even by using the INVITE
FRIENDS MODULE.
Monday, 16 July 12

7. Webjam gives you the ability to engage simultaneously across multiple channels. Not only will you
get better feedback and ideas from your community, you'll be able to respond to them when they
arise.
Did you know that community members that are better engaged with your company are also
more engaged with each other? They’re key to building your social community: boosting site
traffic significantly and bringing new customers.
Top Tip 5: Engaging With Your Community
Upload your Photos
• From the MY PHOTOS MODULE, click the ADD PHOTOS BUTTON to bring up the Image Library
• Click the UPLOAD TAB and then follow the prompts.
• Simply insert the photo you want into a module from the Image Library by selecting the INSERT BUTTON
above the photo.
Engaging With Your Community
• It's easy to leave a message on a bulletin, reply to comments in a forum or to 'LIKE' comments in your
Activity Feed.
• To make the most of your interactions, you can upload photos, pod casts, files and straight into the Activity
Feed
Keep Track with Your Activity Feed
• The Activity Feed on your Homepage allows you to easily view what your community is up to and what's
been happening in the different groups and microsites that you're a member of.
Monday, 16 July 12

8. According to Forrester Research, 94% of customers trust "word-of-mouth" recommendations,
with only 14% trusting advertising. Brand advocates also spend more, their recommendations
reaching an average of 150 people, their value in customer activation is clear.
Research shows that engaged customers are happier customers, and surveys report increases in
retention, satisfaction and brand advocacy. Webjam will help you build brand advocates, especially
valuable to your company.
Top Tip 6: Working Your Stats to Promote Your Webjam
Promoting Your Webjam
• BADGES are a great and a very easy way to link to your website community from blogs, forums and
websites.
• Just click the PROMOTE TAB to view a selection of badges, make your choice then copy and paste the code
in the text box onto any website on the internet.
• You can add a badge to a FORUM you participate in, to your company website, online resume or second
blog, or simply leave a message and your badge on your friends' websites if you prefer.
Working Your Stats
• It couldn't be easier to check the number of people who have visited your website and the number of times
your website has been viewed.
• To see your daily, weekly and monthly stats go to the STATS ICON TAB.
• You'll see a Line CHART OF PAGE VIEWS (the pink line) and VISITS (the green line), plus the total values for
today, yesterday, two days ago or back to when you started.
• To easily see the stats on any of your pages, you can simply add the STATS MODULE from the MODULES
from the TOOLBOX TAB.
Monday, 16 July 12

9. Webjam: Working Together To Achieve More
Questions? Get in touch!
Our consultants are here to help. Whether you need help setting up Webjam or
have questions about pricing, our consultants are available to answer your questions.
Give us a call at 0208 390 8899.
Website: www.webjam.com
Email: bizdev@webjam.com
Blog: www.webjam.com/about_us/blog
Monday, 16 July 12