1. Keith D Swenson Technical Committee Chairman Workflow Management Coalition Vice President of R&D Fujitsu Computer Systems Corporation Workflow, BPM, & New Enterprise Architecture

3. Customers Media/ IT IT Healthcare

5. Terms is defined in a is managed by a composed of which may be Process Definition Representation of what is intended to happen Business Process What is intended to happen Workflow Management System ( BPMS ) Activities Manual Activities Automated Activities Work Items Invoked Applications Process Instance used to create & manage composed of Representation of what is actually happening Controls the automated Aspects of the process. includes one or more Not managed by BPMS during execution are represented by Tasks allocated to a Workflow Participant. Services called as part of process Activity Instances subprocess

6. Motivation Drivers for Business Process Management (BPM) Performance Business Process Improvement Engineering of Process-aware IS Compliance Mandated compliance (e.g. SOX) Desired compliance (e.g. ISO, ITIL)

9. The Evolution of Workflow and BPM

10. 1990  Workflow in the Brain Enterprise Application A “ Account Management” Background Check Conformance Guidelines Application Logic in Monolithic Program UI “ Screens” list Accts new Acct update Acct delete Acct

11. 1993  Assist Work Sequence Enterprise Application A “ Account Management” Background Check Conformance Rules Application Logic in Monolithic Program UI “ Screens” list Accts new Acct update Acct delete Acct background check create account check guidelines Launches UI User accesses original UI directly Human BPM/Workflow:

12. 1996  Distribute Work Enterprise Application A “ Account Management” Background Check Conformance Rules Application Logic in Monolithic Program UI “ Screens” list Accts new Acct update Acct delete Acct background check create account check guidelines Launches

13. 2002  Backend Web Services Enterprise Application A “ Account Management” Background Check Conformance Rules Application Logic Service Oriented Architecture Exposed Web Services list Accts new Acct update Acct delete Acct enter info create account bg check rules Review UI connects user to process engine, not the back-end applications

14. 2005  Composite Services Give IT Agility Old Rules Enterprise Application A “ Account Management” Background New Rules list Accts new Acct update Acct delete Acct enter info create account call 1 Review ESB / BPEL Application Logic Exposed Web Services Composite Service

15. 2005  Composite Services Give IT Agility Old Rules Background New Rules list Accts new Acct update Acct delete Acct enter info create account call 1 Review ESB / BPEL Application Logic Exposed Web Services Composite Services

16. Human Activities: 3 Phases Review Automated phase before to prepare for the task Wait phase for Human to do the work, includes timers and escalation logic Automated phase after to take care of results of the task User Interface (while waiting) Note: this notation is not standard!

17. Future  Simplify as “Human Steps” Enterprise Application A “ Account Management” Background Conformance Rules Application Logic Exposed Web Services list Accts new Acct update Acct delete Acct call 1 Review ESB / BPEL enter info Composite Service To People: Looks like two steps! Much simpler.

20. Human Process Management vs. Enterprise Application Integration

28. Standards Overview

30. Standards Landscape Collaboration Agreement Process Model Diagram UML Activity Diagrams BPMN 1.0 Repository & Discovery UDDI Assurance WS-Security SAML Process Model Definition/Storage Formats ebXML BPSS ebXML CPA/CPP Transport Reliability ebXML-RM WS-RM ... Transport Layer HTTP JMS ... Encoding SOAP / Attachments WS-Addressing Data Definition XML-Schema Service End Point Definition WSDL Service Orchestration Choreography Definition WS-CDL BPEL Monitoring & Audit WfMC IF5 1.0 (CWAD) Runtime Interaction Wf-XML 1.0 WfMC WAPI Presentation XForms Service/ Human Interaction BPEL4People Near Completion Stable Under Development Ideation Stage BPMN 1.1 Process Model Semantics BPDM 1.0 Proprietary (e.g. MQSeries) Wf-XML 2.0 WfMC IF5 2.0 (XWAD) BPRI BPMN 2.0 (BPDM 2) JSF WS-RP XPDL 2.1 RosettaNet PIPs

31. Standards Landscape discuss today XPDL 2.1 BPEL Wf-XML 1.0 Wf-XML 2.0 BPMN 1.0 BPMN 1.1

32. Workflow / BPM Reference Model

33. Workflow / BPM Reference Model BPMN XPDL SOAP BPEL Wf-XML BPAF REST

37. Process Design Ecosystem Vendor F Vendor E SOA Design Workflow Design Vendor C Vendor D Vendor B Vendor A Process Risk Mgmt Process Simulation Process Execution Process Modeling Process Model Repository Process Optimization Process Execution Executable Model Repository (e.g. XPDL) Executable Model Repository (e.g. BPEL) ◄ Wf-XML ► X Risk/Control Ownership/Issue Resources/Time Goals/Strategies Tool- specific Capabilities User Needs Process Structure is shared by all tools Execution environments have different strengths, no model exchange at this level People Integration Limited Portability BPMN BPMN BPMN BPMN

40. Standards Timeline - Releases WfMC OASIS BPMI OMG WPDL XML BPMN 1.0 XPDL 2.0 XPDL 2.1 1994 1998 2000 2001 2008 2010 2007 2006 2009 2004 2005 2002 2003 XPDL 1.0 BPMN 1.0 BPMN 1.2 BPMN 1.1 BPMN 2.0 Ref Model Wf-XML-R Wf-XML 1.0 Wf-XML 1.1 BPEL4People BPEL XPDL 3.0 BPAF

41. Goal: Business Level Agility

42. Agility = Business Driven Change w/o Programming Enterprise Application A “ Account Management” Background Rules list Accts new Acct update Acct delete Acct call 1 Review ESB / BPEL enter info News Flash! Some other bank sued! Need to respond quickly to avoid risk!

43. Agility = Business Driven Change w/o Programming Background Rules call 1 Review ESB / BPEL enter info Immediate Response: Handle the problem manually with a specialist team -- the next day . Enterprise Application A “ Account Management” list Accts new Acct update Acct delete Acct legal check

44. Agility = Business Driven Change w/o Programming Background Rules call 1 Review ESB / BPEL enter info Eventually: Automate the step with a service, and eliminate the manual review team a few weeks or months later. Enterprise Application A “ Account Management” list Accts new Acct update Acct delete Acct Legal Check

47. Questions? Interstage BPM Studio available free at http://www.fsw.fujitsu.com/support/ibpm_studio/ WfMC: Process Thought Leadership.