An overview of our HP Support Program in a question and answer format. Updated 9.6.2012

1. HP Server and Storage Support
Some Questions You May Have…
Better Service. Better Value.

2. "Have you considered third party
maintenance options for HP equipment?"
 TERiX is an industry leading independent
provider of datacenter hardware
maintenance. We focus all of our attention on
customer service.
Better Service. Better Value.

3. "Do maintenance solutions for
HP hardware fit your needs?"
 TERiX offers many SLA options for OEM
equipment and the customer chooses how
each system will be contracted. Our HP
solutions include service on many HP models
as well as operating system support on HP-UX.
Better Service. Better Value.

4. "Are you running legacy HP systems?"
 We service legacy hardware (HP3000 HP9000)
because we understand that it can be costly
for the customer to purchase new hardware
every time a system reaches its End-of-Service-
Life. Contact TERiX for your lifeline.
Better Service. Better Value.

5. “Can an independent provider do the
hardware and OS support?”
 Whether you are running HP 9000, HP 3000,
or ISS/Wintel ProLiant systems, TERiX has
flexible Service Levels to support the
equipment as well as their operating systems,
including UNIX versions like: Solaris, , Tru64,
MPE, and OpenVMS.
Better Service. Better Value.

6. About TERiX
TERiX Computer Service delivers enterprise-grade support for servers, storage,
network hardware and operating systems from over 30 manufacturers
including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX relentlessly focuses on
customer satisfaction to exceed Service Level benchmarks and deliver a
superior alternative to OEM hardware support. TERiX customers include a
significant portion of the Fortune 50 and more than twenty U.S. and Canadian
federal government agencies. In business since 1997, TERiX is headquartered
in Sunnyvale, California, and can be found online at
http://www.terix.com/index.php
Better Service. Better Value.