An overview of our Server Support Options in a question and answer format. Updated 9.6.2012

1. TERiX Server
Hardware Support
Some Questions You May Have…
Better Service. Better Value.

2. "Do you have the ideal server
maintenance coverage levels and pricing?"
 Datacenter servers are a fundamental
business asset. TERiX delivers tailored and
flexible coverage options for all your server
assets regardless of lifecycle, insuring your
SLAs are met and that you're not overpaying
or under-entitled.
Better Service. Better Value.

3. "Do your legacy servers need
a maintenance contract?"
 Legacy equipment is alive and well in most
data centers, either by choice or by necessity.
Independent providers can continue to deliver
SLA onsite maintenance even on servers and
other hardware the OEM will no longer
support. The deep reach of TERiX global
logistics means that your maintenance spend
doesn't need to increase in order to keep
reliable systems up and running.
Better Service. Better Value.

4. "Looking for a maintenance provider
who understands what companies
in your industry need?"
 TERiX serves midrange and enterprise
businesses across virtually every industry
vertical, excelling in banking/finance,
healthcare, insurance, telecommunications,
retail, technology and education sectors, as
well as public services at all levels. See what
customers are saying at
http://www.terix.com/testimonials.php
Better Service. Better Value.

5. “What server products does TERiX Support?”
 TERiX Server support program includes models from IBM, HP,
Oracle Sun, Dell, Compaq, and more.
 HP  Oracle Sun
 ProLiant  SPARC, x86
 3000, 9000  Fire, Enterprise, M
 Blade, V, T
 Superdomes  Solaris Operating System
 HP-UX, HP-MPE,
OpenVMS Operating Systems  IBM
 p Series, i Series
 Dell  x Series, z Series
 AIX Operating System
 PowerEdge
Better Service. Better Value.

6. About TERiX
TERiX Computer Service delivers enterprise-grade support for
servers, storage, network hardware and operating systems from over 30
manufacturers including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX
relentlessly focuses on customer satisfaction to exceed Service Level
benchmarks and deliver a superior alternative to OEM hardware support.
TERiX customers include a significant portion of the Fortune 50 and more than
twenty U.S. and Canadian federal government agencies. In business since
1997, TERiX is headquartered in Sunnyvale, California, and can be found
online at http://www.terix.com/index.php
Better Service. Better Value.