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IT Pros Survey: North America –
Public Sector
A look at network complexity, needed skillsets,
and levels of concern among public sector IT professionals in North America

Conducted by C White Consulting
May/June 2013

1
Demographics: breakdown of survey respondents

Company Size
(number of employees)

IT Roles

50-99 FTEs
100-249 FTEs

Practitioner

250-499 FTEs

Manager

500-999 FTEs

Director

1000-1499 FTEs

IT Consultant

1500-4999 FTEs

Other IT-related

5000+ FTEs

111 public sector IT practitioners, managers and directors in the U.S. and Canada (86.5% U.S., 13.5% Canada)
from small, mid-size and enterprise companies participated in a May/June 2013 online survey

2
Addressing Gaps in an IT Pro’s
Network Complexity Skillset

3
Addressing Gaps: IT Pro’s Network Complexity Skillset
The single most important skillset needed today by IT pros
to combat the challenges of network complexity:
Server management
Other
Cloud or SaaS
Compute virtualization
Project management
Mobile applications and device management
Information security
Understanding the business
Network engineering
0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

Over one-fourth of all IT professionals feel that network engineering is the single most important skillset
needed today to combat the challenges of network complexity, followed closely by understanding the business
and information security.

A10: What is the single most important skill/skillset needed TODAY by IT
professionals to combat the challenges of network complexity? (please choose
only one) [provided “other” fill-in-the-blank response as well]

4
Addressing Gaps: IT Pro’s Network Complexity Skillset
Resources used for obtaining
any additional skills/certifications needed
Other
Gain an/another university degree (undergrad or …
Turn to online influences/resources
Participate in distance learning
Obtain certification
Participate in vendor learning
Participate in peer-to-peer learning (forums, best…

Increase experience/expertise organically
Obtain training
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

Nearly two-thirds of IT professionals would obtain training in order to gain necessary skills/certifications for
combating network complexity. Over half would increase their experience/expertise organically, and 45% would
participate in peer-to-peer learning such as forums and best practices.

A7: If you did not already possess the single most important skill needed
TODAY to combat the challenges of network complexity, how would you
realistically go about obtaining it? (please choose all that apply) [provided
5
“other” fill-in-the-blank response as well]
Addressing Gaps: IT Pro’s Network Complexity Skillset
The Continuing Education Process

6
Addressing Gaps: IT Pro’s Network Complexity Skillset
The Continuing Education Process

Addressing Gaps: IT Pro’s Network Complexity
Skillset

7

7
Addressing Gaps: IT Pro’s Network Complexity Skillset
The Continuing Education Process

Addressing Gaps: IT Pro’s Network Complexity
Skillset

8

8
Addressing Gaps: IT Pro’s Network Complexity Skillset
Today’s Educational Standards and Tomorrow’s IT Professionals

9
Addressing Gaps: IT Pro’s Network Complexity Skillset
Today’s Educational Standards and Tomorrow’s IT Professionals

10

10
Addressing Gaps: IT Pro’s Network Complexity Skillset
Today’s Educational Standards and Tomorrow’s IT Professionals

11

11

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Public Sector IT Pros: Network Complexity

  • 1. IT Pros Survey: North America – Public Sector A look at network complexity, needed skillsets, and levels of concern among public sector IT professionals in North America Conducted by C White Consulting May/June 2013 1
  • 2. Demographics: breakdown of survey respondents Company Size (number of employees) IT Roles 50-99 FTEs 100-249 FTEs Practitioner 250-499 FTEs Manager 500-999 FTEs Director 1000-1499 FTEs IT Consultant 1500-4999 FTEs Other IT-related 5000+ FTEs 111 public sector IT practitioners, managers and directors in the U.S. and Canada (86.5% U.S., 13.5% Canada) from small, mid-size and enterprise companies participated in a May/June 2013 online survey 2
  • 3. Addressing Gaps in an IT Pro’s Network Complexity Skillset 3
  • 4. Addressing Gaps: IT Pro’s Network Complexity Skillset The single most important skillset needed today by IT pros to combat the challenges of network complexity: Server management Other Cloud or SaaS Compute virtualization Project management Mobile applications and device management Information security Understanding the business Network engineering 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% Over one-fourth of all IT professionals feel that network engineering is the single most important skillset needed today to combat the challenges of network complexity, followed closely by understanding the business and information security. A10: What is the single most important skill/skillset needed TODAY by IT professionals to combat the challenges of network complexity? (please choose only one) [provided “other” fill-in-the-blank response as well] 4
  • 5. Addressing Gaps: IT Pro’s Network Complexity Skillset Resources used for obtaining any additional skills/certifications needed Other Gain an/another university degree (undergrad or … Turn to online influences/resources Participate in distance learning Obtain certification Participate in vendor learning Participate in peer-to-peer learning (forums, best… Increase experience/expertise organically Obtain training 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% Nearly two-thirds of IT professionals would obtain training in order to gain necessary skills/certifications for combating network complexity. Over half would increase their experience/expertise organically, and 45% would participate in peer-to-peer learning such as forums and best practices. A7: If you did not already possess the single most important skill needed TODAY to combat the challenges of network complexity, how would you realistically go about obtaining it? (please choose all that apply) [provided 5 “other” fill-in-the-blank response as well]
  • 6. Addressing Gaps: IT Pro’s Network Complexity Skillset The Continuing Education Process 6
  • 7. Addressing Gaps: IT Pro’s Network Complexity Skillset The Continuing Education Process Addressing Gaps: IT Pro’s Network Complexity Skillset 7 7
  • 8. Addressing Gaps: IT Pro’s Network Complexity Skillset The Continuing Education Process Addressing Gaps: IT Pro’s Network Complexity Skillset 8 8
  • 9. Addressing Gaps: IT Pro’s Network Complexity Skillset Today’s Educational Standards and Tomorrow’s IT Professionals 9
  • 10. Addressing Gaps: IT Pro’s Network Complexity Skillset Today’s Educational Standards and Tomorrow’s IT Professionals 10 10
  • 11. Addressing Gaps: IT Pro’s Network Complexity Skillset Today’s Educational Standards and Tomorrow’s IT Professionals 11 11

Editor's Notes

  1. 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  2. 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  3. 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement