1. Shawn Nash
1
CONTACT DETAILS:
Nationality:
Address:
Telephone:
Email:
AUSTRALIAN / BRITISH / CANADIAN (DUAL CITIZEN)
4a Walnut Close, Burnaston, Derbyshire DE65 6PA
+44-7446-107700
shawn.nash@gmail.com
SUMMARY OF EXPERIENCE:
Expertise and proven competence in directing and leading both technical and project delivery teams within
complex, large scale, high availability, highly redundant enterprise environments through the full delivery life cycle
with over 20 years of progressive technical and management experience in the design and planning,
implementation, system and programme integration, implementation, delivery management and support
of complex, large scale, multi-million dollar projects within the financial services, telecommunications,
defence, health, aerospace and engineering as well as education and training environments for both
government and private sector clients.
Management skills include Programme and Project Management, Programme and Systems Integration,
Transition Management, Operations Management, IT Service Management, Release and Work Force
Management.
Technical skills include extensive exposure and experience in the design and development, architecture, cross-platform
integration, migration, transition, implementation, reporting, monitoring, decommissioning and support of
enterprise application, middleware, database, internet and intranet web services, security solutions and enterprise
data centre infrastructure systems and processes.
Industry experience is made up of extensive international exposure within the key areas of Financial Services
(Australian Taxation Office), Spectrum Management and Telecommunications (Spectrum Management Agency /
Australian Communications & Media Authority), Aerospace and Engineering (Rolls-Royce), Defence (Australian
Defence Department), Health (Dept of Health), Education and Training (Quest Solutions) environments for both
government and private sector clients through Accenture, EDS, HP, Federal and Commonwealth Governments.
EDUCATION / CERTIFICATIONS:
Bachelor of Information Technology – Information Technology (Charles Sturt University - Australia)
Diploma of Information Technology - Network Technologies (Charles Sturt University - Australia)
Diploma of Information Technology - Software Development (Australian National University)
IBM Certified MQ Administrator (WebSphere MQ v5.3)
IBM Certified MQ Administrator (WebSphere MQ v6.0)
IBM Certified Database Administrator (DB2 UDB v8.1)
IBM Certified Database Associate (DB2 UDB v9.0)
Microsoft Certified Database Administrator (MCDBA SQL2000)
Microsoft Certified IT Professional (MCITP SQL 2005 DBA)
Microsoft Certified Systems Engineer (MCSE+I NT4)
Microsoft Certified Systems Engineer (MCSE 2000)
Microsoft Certified Systems Engineer (MCSE 2003)
CompTIA (A+) - Certified Hardware / Network Professional
ISEB Certified IT Service Management Professional (ITIL)
Cisco Certified Network Associate (CCNA)
SECURITY CLEARANCE:
BPSS Security Clearance (HP Enterprise Services – UK)
SC Security Clearance (HP Enterprise Services – Australia)
2. 2
PROFESSIONAL BACKGROUND:
Title: Programme Implementation / Deployment Manager
Team: BORON IT Separation Project
Dates: August 2014 – December 2014
Status: Contractor
Employer: HP Enterprise Services UK - (Rolls Royce Account)
Contract
Deliverables:
Play a lead programme role in managing the IT separation of over 120 applications
across four continents (Europe, Americas, AsiaPac) including middleware, mainframe,
site and network infrastructure, client migrations, security, data migration, treatment and
rebranding requirements for the sale of the Rolls-Royce ENERGY business to Siemens -
ADGT. The project required extended working hours and was delivered utilising a
dedicated, agile multi-vendor delivery capability over a 3 month IT separation window
which also included Change, Release, Data Governance, Incident, Tech Office, IT
Security, Licence Management and Service Transition stakeholders.
Co-ordinate the planning, scheduling, reporting, release, stakeholder communication and
delivery management for all aspects of the BORON project.
Achievements: Successfully co-ordinated and managed the separation and migration of over 120
ENERGY based applications including the supporting infrastructure, security services,
licence management, midrange and mainframe dependencies including SAP, PLM,
Maximo, RCI, Siebel CRM, HPC Migrations, supporting Oracle databases, Flexnet
Licence Management services and GAD Client Migrations, .
Title: Programme Manager / Systems Integrator
Team: Customer and Services Programme
Dates: August 2012 – Current
Status: Contractor
Employer: HP Enterprise Services UK - (Rolls Royce Account)
Contract
Deliverables:
Delivery of a phased approach to Systems Integration including the implementation of an
SI framework model, identification of SI accelerator opportunities, Commercial ,
contractual and delivery management of 3rd party vendor’s. Delivery of an offshore
development, testing and delivery model while leveraging from HP’s global servi c e
capabilities across a three year programme spanning the scope of Rolls-Royce’s cross-sector
business services including Aerospace (Commercial & Defence), Energy, Marine
and Nuclear business sectors.
Provision of significant benefits to existing business and functional capabilities which over
the life of the programme deliver large scale enhancements within the areas of cross-sector
project delivery and analysis under an integrated SI delivery model.
Provision of a centralised data management model bringing together cross -sector
information management capabilities through a single portal entry point.
Provision of enhanced security and mobile services delivering extensive access to core
information and resources across the global, while further enhancing the ability to be
responsive to Rolls-Royce’s global customer base while bringing to bear the full scope of
the organisations global support capabilities and knowledge base.
Provision of significant domain knowledge in both the Customer and Services
Programme while working closely on a day-to-day basis with key stakeholders in the
management and delivery of a multi-million, 3 year programme of work.
Introduction of a standard set of shared service capabilities, frameworks, best practices,
processes, standards and methodologies across the Customer and Services Programme
to compliment and improve R-R IT delivery process.
3. Drive end to end performance improvement and support delivery of robust, accurate and
timely requirements, bringing innovation, cost efficiencies and reduced risk across the
Customer and Services Programme.
Take responsibility and accountability for the successful provision of Rolls -Royce’s in-scope
Customer and Services Programme IT systems, while also managing 3rd party
involvement and contractual obligations through to delivery.
Achievements: Successfully completed an initial Discovery Phase working onsite with the client to drive
out the SI scope, objectives, vision, rationale, technology deliverables, integration,
transformation and data mining requirements, critical success factors, key performance
indicators, risks, issues, assumptions, dependencies, hardware, software, licencing,
security, architecture and decommissioning requirements.
Completion of the Detailed Analysis Phase and SI Framework leading to HP being
engaged as the Prime Vendor and Systems Integrator managing 14 vendors across a 3
year programme of work for Rolls-Royce.
In-flight delivery of an offshore accelerator model, bringing significant global delivery
capabilities to the Customer and Services Programme while driving down delivery costs.
In-flight delivery of a 3rd party vendor contract management and engagement model,
bringing process methodologies to support the multitude of contractual and commercial
engagement models.
Delivery of mobile services which will further enhance Rolls-Royce’s global field service
capabilities, while also providing a secure, cross-platform mobile services toolset.
Title: Programme Manager
Team: DDT Decommissioning Project (IT Modernisation Program)
Dates: October 2012 – July 2013
Status: Contractor
Employer: HP Enterprise Services UK - (Rolls Royce Account)
3
Contract
Deliverables:
Programme Director / Management of the DDT Decommissioning Project including all
aspects of the projects disconnection, decommissioning and disposal requirements.
Establishing requirements and driving outcomes for scope analysis and auditing,
management and traceability of all in-scope equipment including disconnection,
decommissioning, disposal, remarketing, recycling and re-allocation of server
equipment. Management of all data security, erasure, secure transportation and
destruction of data sources while ensuring adherence to agreed security requirements
against data classification standards.
Provide reporting capabilities which include detailed audit traceability and projective
milestone dates for decommissioning of application services including; monthly
projections and burn down charts, financial variance reporting, service charging reports,
re-use, disconnected, decommissioned and disposal reports as well as end-to-end
traceability reporting which provides a detailed status of every in-scope server and data
source as it passes through the decommissioning process.
Development and implementation of Decommissioning Standards in line with the client’s
data classification, secure processing and transportation requirements as well as
complete management of the associated process and audit trail.
Resource management of the DDT Decommissioning Team including Cost and
Resource modelling against the project deliverables, timelines and budget.
Achievements: Successfully developed, implemented and gained approval for a new standardised
process for server based equipment decommissioning which adheres to all data
classification, transportation and processing requirements.
4. Developed a reporting capability to provide full traceability for server and data source
equipment, while reporting against predictive cost benefits, key milestones, and
auditability of all in-scope equipment for decommissioning.
Agreement and acceptance of a non-standard approval process through change
management which allows the expeditious decommissioning of servers as they become
available to the DDT project post migration.
Title: Programme Manager
Team: Data Centre Stand Up Project (IT Modernisation Program)
Dates: September 2011 – October 2012
Status: Contractor
Employer: HP Enterprise Services UK - (Rolls Royce Account)
4
Contract
Deliverables:
As the Programme Manager accountable for the delivery of core infrastructure services
into two new data centres, my responsibilities include the delivery and management of
multiple project work streams including core Network, Security, Virtualisation, Storage
and Backup services.
Manage all aspects of the projects delivery milestones, including the Rolls Royce quality
gates and HP PRIP, ensuring compliance with existing governance processes and
procedures.
Management of the programmes financial and reporting requirements including project
cost projections, measurement, tracking and reporting. Implementation of risk
identification, analysis and mitigation strategies ensuring financial controls, processes
and procedures are adhered.
Identification and management of recruiting requirements across the programme work
streams.
Achievements: Successful delivery of two enterprise data centres operating as a resilient pair, providing
core Network, Security, Virtualisation, Storage and Backup services in readiness to
support live, business critical Rolls-Royce application services.
As part of the Rolls Royce quality gate process, manage the transition of infrastructure
services delivered under contract into operational support.
Early delivery of a limited (tactical) solution in conjunction with 3rd party providers to
deliver a GAD, Virtualisation, Storage and Backup solution into live service to support the
early transition of Rolls Royce application services.
Title: Programme / Transition Delivery Manager
Team: Data Centre Application Migration Project (Change Program)
Dates: September 2010 – September 2011
Status: Contractor
Employer: HP Enterprise Services Australia - (Australian Taxation Office Account)
Contract
Deliverables:
Transition Delivery Manager for a large scale, high profile federal government data centre
migration / relocation / consolidation project for the Australian Taxation office.
Managing the project deliverables for the live migration of the ATO’s Change Program
application services, encompassing midrange application and web services, middleware
services, document and content management services, database, teradata and
mainframe services as part of a high profile, enterprise data centre migration.
Management of a dedicated delivery team including; scheduling and resource allocation,
engagement and co-ordination of key business and technical requirements, scoping
capacity and performance requirements.
5. Managing project plans and delivery schedules, risks, issues, action and risk logs, test
plans, executive presentations and stakeholder negotiations.
Achievements: Demonstrated delivery of an automated capability to deploy COTS application services
as part of a large scale data centre migration strategy utilising HP OO and Server
Automation tools.
Architecting and implementation of a multi-staged midrange and mainframe data centre
migration strategy, relocating the ATO’s live application business services while managing
the projects key deliverables through to succession; including both business and technical
requirements, allocation of key resources, scoping and scaling capacity and performance
requirements, defining test plans and monitoring the project milestones in line with the
functional deliverables.
Management and delivery of the full suite of Change Program application services,
database services, middleware services, infrastructure and storage requirements,
monitoring and mainframe services throughout the level 4 and 5 environments into the
new GSU data centre.
Title: Senior .Net Web Specialist
Team: Environment Management Team
Dates: May 2008 – August 2010
Status: Contractor
Employer: Accenture Australia - (Australian Taxation Office Account)
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Contract
Deliverables:
Provision of technical support services to assist the development teams in the
implementation and testing of business critical, web based application services through
the product testing, integration, performance and user acceptance phase in preparation
for release into the production environment. More specifically, the role requires
significant product knowledge and expertise in the areas of .Net web based application
services, cross platform application integration, data analysis, transformation and
reporting services. Customer relationship management systems, document and content
management systems, database systems, reporting services, business integration
messaging technologies, and also requires an in-depth knowledge of underlying
enterprise wide, highly redundant, high availability infrastructure technologies.
Achievements: Development of an interactive process model, representing application integration,
middleware object classification, authentication, workflow and data transformation
processes, web and database services, allowing the end user to trace cross platform
application integration workflow processes across both midrange and mainframe
environments.
Developed a centralised reporting and management solution to ascertain application
services installed across an enterprise wide environment. Analysis of version information
across database, registry and file system services. Operational reporting and centralised
control of critical business systems across domain boundaries.
Automate batch selection and extraction of datasets, implement data analysis and
conversion process, producing both PDF and PostScript data formats.
Implement an automated time shift solution, allowing application developers to perform
functional testing under specific user credentials, without impacting other application
services running on the same server or environment.
Title: Change Program Production Operations Manager
Team: Application Support Services
Dates: 2005 – 2008
Status: Contractor
Employer: EDS Australia - (Australian Taxation Office Account)
6. 6
Contract
Deliverables:
Manage the day to day operations of the ATO’s business critical production financial
management services within a large scale enterprise data centre. Provide a key
leadership role in the areas of program management, release management, project
management and workforce management for the highly publicised Change Program,
which represents the largest IT initiative undertaken by the Australian Taxation Office.
Provide specialist technical advice to key application stakeholders across a broad range
of business critical application services, including Siebel Customer Relationship
Management System, Mainframe Data Extraction (ETL) Processing, Enterprise Content
and Document Management Systems, Database and Data Warehousing, WebSphere
MQ, Cognos and I&AM.
Manage the release of complex, high profile projects for the application delivery unit, while
working within tight deadlines and with limited resources, ensuring data integrity
standards are maintained, service disruptions are minimised and recovery strategies
remain uncompromised.
Co-ordinate project, release, configuration and change management activities throughout
the project life cycle in line with the ITIL framework.
Manage technical resources and deployment activities during production go-live and
provide specialist application support services to both the technical and business
verification teams.
Advise application stakeholders, including the Commissioner for Taxation on issues of
client service operations, technical and business improvement processes, reporting
services and risk mitigation strategies, while representing EDS across a broad spectrum
of business interests.
Achievements: Managed the successful implementation of the highly publicised Change Program, which
to date is the largest IT initiative undertaken by the Australian Taxation Office. Designed
to integrate over 600 disparate legacy business systems into a single view of accounts
for ATO employees, the rollout of this complex and ambitious program has been staged
over 3 major releases, encompassing both midrange and mainframe environments, while
utilising COTS application services, open messaging standards and enterprise database
systems.
Title: Project Delivery Manager
Team: Applications Support
Dates: 2003 – 2005
Status: Contractor
Employer: Australian Taxation Office
Contract
Deliverables:
The role required the delivery of two core project based deliverables, the first of which
was to project manage the design and architecture, cross-platform integration, product
test and delivery a new level 4 environment, providing an urgently required emergency
EFIX environment for the ATO’s external web based business and financial management
services (ABR, Portal, Excise).
The second project requirement was to review, re-architect and deliver an extensive
monitoring solution based on Microsoft Operations Manager utilising a multi -tiered,
priority based architecture, monitoring web, application, database, middleware and
infrastructure services.
In both instances the requirements for each project deliverable required the identification
of functional business requirements, establishment of process methodologies, time
phased cost/integration schedules, release plans and status reports as well as critical
path method schedules, cross-platform integration planning, functional design and project
workflow diagrams. Implementation and review of risk assessment and management
strategies, project planning schedules and tracking methodologies.
Achievements: Delivery of a new EFIX level 4 environment including underlying infrastructure
requirements within both a WinTEL and Mainframe environment. Provision of data
recovery services, high availability Storage Area Network, Clustering, Network Load
Balancing, and hardware redundant technologies. Delivery of all related middleware,
web, database, security and application services including SQL 2000, DB2 UDB, F5 Load
7. Balancing, MS Clustering, Internet Information Services, WebSphere MQ Message
Broker, Configuration Manager, Queue Manager and MQ Clustering services, Security
Proxy services, MS Host Integration Services as well as an extensive suite of in-house
business critical application services.
Functional and extensible re-design of the ATO’s core monitoring and reporting tool
based on Microsoft Operations Manager, enabling monitoring staff to respond to business
critical failures in a timely manner, while alerting key business lines of impending
operational concerns. This design also allowed key stakeholders to pro-actively manage
application availability, while addressing service failures in line with knowledge base
procedural recovery standards.
7
Title: IT Manager
Team: IT Services Dept.
Dates: 2000 – 2003
Status: Permanent
Employer: Quest Solutions
Contract
Deliverables:
Manage the architecture and design, implementation, resource requirements and day to
day operations of the IT Services Dept. for a medium sized organization with nationwide
offices across 8 geographical locations including; LAN/WAN, Infrastructure, Application,
Email, Directory Services, Database, Internet / Intranet and Security services.
Design, implement, support and monitor the organizations LAN / WAN infrastructure,
network security, client / server network, email systems, internet services, backup and
recovery solutions and database systems.
Develop and enhance process models, policy documents, technical procedures, training
manuals and change management practices.
Liaise with service providers, resellers, technical specialists, clients and senior
management.
Identify, source and manage technical resource requirements and develop both online
and classroom based staff training programs.
Achievements: Designed and implemented a WAN solution which included migrating from an existing
ISDN service to VPN channels over the public network.
Designed and implemented an intranet and internet capability incorporating integrated
search capabilities, secure access to training materials and the introduction of billing
services.
Designed and implemented and enterprise backup / recovery solution with Veritas
Backup Exec using open file backups and disk based recovery options to facilitate
minimum loss of data while supporting rapid recovery from critical server failures.
Upgraded the client / server LAN environment from Windows NT4 to Windows 2000
across nine geographical locations within a 10 week period to meet contractual
obligations.
Redesigned the organisations firewall and email services facilitating integrated user /
group management through Active Directory while introducing of a layered security
model.
Title: Senior Systems Administrator
Team: Information Services Team
Dates: 1996 – 2000
Status: Permanent
Employer: Australian Communications Authority
Deliverables: Undertake the role of Systems Administrator managing the day to day operations for the
Australian Communications Authority, supporting infrastructure and application services,
8. LAN / WAN systems, database, intranet and internet services, security and remote
access services.
Manage all aspects of the communication authorities internal and external data security
8
requirements.
Design, implement, test and document the communication authorities backup and
recovery solution.
Monitor and support the authorities LAN / WAN infrastructure across all national city
offices.
Develop technical procedures, functional specifications and disaster recovery
procedures.
Achievements: Developed and implemented a user migration strategy from Banyan VINES to Windows
NT4.0.
Performed a rolling, interoperable upgrade from Banyan VINES to Windows NT4.0 using
shared authentication standards and common services.
Designed and implemented the authorities underlying midrange network infrastructure
services based on Microsoft Windows NT4 Enterprise Server, providing distributed
authentication, name resolution, file, print and email services, while also utilising and
administering existing UNIX services to provide both web and firewall services.
Upgraded the authorities LAN / WAN infrastructure to support increased network
demands, implementing a consistent 1000 Base-T Ethernet LAN network, ISDN WAN
services and core Fibre Optic services between the central and distributed Cisco routers.
Developed, rolled out and supported a remote access solution for remote field officers
responsible for managing spectrum services from isolated and remote locations
nationwide.
Title: Banyan Administrator
Team: Information Systems Support
Dates: 1994 – 1996
Status: Permanent
Employer: Spectrum Management Agency
Deliverables: Manage the daily administrative support requirements within a Banyan VINES network
for the Spectrum Management Agencies nationwide IT service requirements.
Provide secure, remote access services to mobile field officers operating in regional
locations.
Provide level 3 technical support services to clients in support of the agencies secure
network, LAN, WAN, Web, Email and Database services.
Develop operational runbooks, disaster recovery procedures, deployment and
configuration guides. Establish process methodologies, critical path and workflow
diagrams.
Participate in research and development projects and assist the software development
team.
Achievements: Performed an extensive review of mobile computing platforms for use by field staff.
Manage the rollout of a distributed remote access solution for field staff in remote locations
(PC-Anywhere).
Undertook an extensive re-work of existing disaster recovery procedures, which resulted
in a detailed recovery plan for a mixed server platform environment, using consistent data
recovery processes.
Title: Network Support Engineer
Team: Information Technology Support Team
Dates: 1993 – 1994
9. 9
Status: Temporary
Employer: Department of Health
Deliverables: Provision of PC and Network support services to end users within the Department of
Health on a national scale.
Direct involvement in a number of transition initiatives including the transition from VAX
to PC based desktop solutions. Expansion of network capabilities across the department
on a national scale as well as the introduction and expansion of Lotus based mail services
throughout the department’s health services and subsidiary health administrators .
Development of Macro based administration tools based upon Microsoft Office, allowing
multi-stage review and approval processing to support cross-sector business processes.
Achievements: Successful rollout of IBM x86 PC platforms to replace aging VAX dumb terminals while
supporting client training and support requirements.
Support for the migration and rollout of a Lotus based mail service including a
documented service continuity and operational recovery strategy.
Introduction of a large number of XL macro driven spreadsheets to support the collection,
routing and approval of internal transaction based business processes.
10. 10
TECHNICAL SKILLS:
Automation: HP OO, HP Server Automation, EMC SAN Replication, ESX (P2P/P2V/V2P), PlateSpin
Application
Services:
Siebel CRM (Web, Application, Gateway, EIM, WorkFlow, Actuate, Hummingbird Search)
DataStage Extract Transform Load (ETL)
IBM Content and Document Manager (CMDM)
IBM Maximo (SDM, Asset Management, Operations Management)
SAP, PLM, Portal Services
Database
Services:
DB2 UDB v8.1, v8.3
SQL 2000, 2005, 2008
Middleware
Services:
IBM WebSphere MQ v5.3, v6.0, v6.3
IBM WebSphere Message Broker, Application Server, Configuration Manager
Directory
Services:
Microsoft Active Directory Services (AD)
Identify and Access Management (IAM)
ADAM (Active Directory Application Mode)
Baynan VINES (StreetTalk Directory Services)
Enterprise
Services:
Microsoft Internet Security and Acceleration Server (ISA)
Microsoft Active Directory Application Mode (ADAM)
Microsoft Windows NT/2000/2003 Enterprise Servers
Microsoft Domain Naming System (DNS)
Microsoft Internet Information Services (IIS)
Microsoft Clustering Services (MSCS)
Microsoft Operations Manager (MOM)
Microsoft Exchange 5.5 / 2000 (MS Exchange)
Microsoft Application Center (App Center)
Security
Services:
Checkpoint / Cisco / Linux Firewalls
HP Tipping Point (Intrusion Prevention System)
Arksight SIEM (Security Information and Event Management)
CyberArk EPV (Enterprise Password Vault)
Microsoft ISA (Internet Security and Acceleration Server)
Security Hardening, Penetration, Access and Risk Management
Enterprise
Storage:
EMC VMAX / DMX2000 Storage Arrays
IBM Total Storage Area Network (SAN)
Tivoli Storage Manager (TSM)
Enterprise
Backups:
HP StorageWorks Enterprise Systems Library
Veritas Backup Exec
Veritas NetBackup
Networking &
Protocols:
Integrated Services Digital Networks (ISDN)
Virtual Private Networks (VPN)
TCP/IP, AppleTalk, NetWare
Frame Relay, Ethernet, Fibre, Wireless Networks Services
Monitoring
Services:
OmegaMon, Microsoft Operations Manager
Web / App / Db
Scripting:
Visual Basic (VB, VBS)
Visual C++
ASP.Net
HTML, XML
Java
SQL
Windows Scripting Host
Desktop Tools: Microsoft Office (Word, XL, Access, PowerPoint, Outlook), MS Project, MS Visio
