Data Center Life Cycle Services - Key to Performance and Availability


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What is needed to make your data center available, efficient and safe throughout its life cycle. Assessing where you are now and mapping out where you want to be is critical to your success. Services are the key to get you there. We will discuss what you should expect from a world class service provider and the scope of services need to make your data center the best it can be. We will cover phases including Assess, Plan, Design, Build, Commission, Monitor, Maintain, Operate, and Optimize. Whether your project is large or small, new or retrofit, services are available to simplify your life, reduce costs and tackle your technical or business challenges.

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  • Traditional data center approaches involve what we call the “craft” built process.
    Engineers and contractors assembling best of breed components that are put together in a one-of-a-kind custom design.
    We look at the issue as an opportunity to Solve the whole problem – look at the data center as a complete system not just components. Sure we also make the best components, but standardizing and simplifying the design, plan build and operate process has exponential benefits in reliability, compatibility, efficiency and TCO.
    1908 – mass production of the automobile (model T) killed to craft built automobile industry. This is the path of the data center.
    Our goal is to make building a data center more like buying a car and less like building a custom house.
  • SO ancillary functions like a bank – if the main computer that controls al deposits
    And loans goes down it cripples the bank. If an ATM at a branch goes down it effects
    A piece of the business but not all.
    Life critical applies to loss of life due to lack of availability of information. Mainly for medical emergencies
    Business critical business function
    Vital function (such as production and sales) without which a firm cannot operate or remain viable. If a critical business function is interrupted, a firm could suffer serious financial, legal, or other damages or penalties. Earliest possible restoration of such functions after a disruption is the main objective of business continuity planning.
    Mission critical refers to any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations.
  • Historically data centers were all one offs and built to order
    Today in the world of cloud things have to move
    At a much faster pace. Plus one offs are inherently less reliable
    And people understand the world of open source and leveraging lessons
    Learned and mistakes made buy other people that they can now benefit from.
    Another thing that has become popular is operating and actively monitoring your data center.
    Not only IT room, but all of the domains that effect availability like the emergency generator an chillers. This has value on the preventative side as well as the repair side. Also when you need to understand why something may have gone wrong its extremely helpful to have a history of data
    Most companies that are not in the data center business generally do not want to spend the time and money to become data center experts. There are exceptions of course but for the most part – its far better for everyone involved to let experts plan design build, operatite and maintain data centers.
  • Components Examples:
    • 100,000+ catalog of data center components
    • Individual software modules
    Subsystems Examples:
    • UPS with distribution and maintenance bypass
    • Busway distribution with metering
    • DCIM – Expert or Operations management
    Solutions examples:
    • Complete data center solutions
    • Complete facility power (UPS, switchgear, transformer)
    • Complete DCIM implementation
  • One or Schneider Electric’s key differentiators is the vide variety and competencies of customer engagement. We can work with you in many ways to solve your business challenges. If you have systems, process and designs and just need the best hardware or software component there are many channels to purchase from. If you are in need of a a certain a la carte service - maybe in planning or design of part of your electrical power train we can do that. If you want us to maintain or monitor part or all of your physical infrastructure we can do that. We can manage all or part of your project and even supply complete “turnkey” data centers if you want us to do the whole project. Plus we are available to operate that data center if you need that as well.
  • Your customers may already be familiar with some of our class leading service offers like MGE UPS maintenance, APC IT room remote management, Lee Technology facility operations or Square D arc flash assessments. These services are not changing, but how we talk about them is. We are consolidating all of these data center services under our Schneider Electric life cycle services umbrella that has 6 phases.
    Segmenting services this way makes it easier for our customers to understand where they are in the cycle and makes it much easier for us to explain services available to enable them. We can work with the customer on any single stage of the lifecycle, multiple phases or be their partner from beginning through optimization. We support all projects small or large, new or retrofit. Basic services or advanced.
    We are simplifying Design and Build process with modular Data Centers
    We are streamlining Plan and Design phases with Reference Designs
    We are investing in Facility Operations and Energy Assessment services
  • Data center service providers are very fragmented – some only work on power systems, some cooling, some just the IT equipment, software, etc. Then you have areas of specialty – designers, maintainers, consultants, monitoring specialists, etc Only Schneider Electric can support all projects with mature and automated Toolsets and record keeping performed bt service personnel that are certified and considered industry and subject matter experts.
  • Schneider Electric has a global team of over 7000 trained service specialists that cover every phase and system in the data center. We use standardized, documented, and validated methodology that leverages our own software automation tools. These repeatable processes were developed and refined over the last 45 years – starting when data centers were invented. Our Schneider Electric life cycle services can help in 3 ways - solves your customers’ technical or business challenges, simplifies their life, and reduces costs.
  • Data center infrastructure is complicated -power and cooling systems can present a daunting tangle of variables, dependencies, and interactions
    Decisions will have long-term impact on the performance and Total Cost of Ownership of the data center lifecycle
    The “right” decisions need to be made early in the planning and design phases to insure the desired availability and cost
    Thats why we make a complete portfolio of tools and collateral for education and decisions making early in the planning process
    Decisions can now be made quickly – minutes using these tools rather than the weeks and months it takes using the legacy process where you are paying to have a proposal made and then any questions requests or changes require a new proposal.
    Quickly remove expensive planning roadblocks
    Align data center costs with budgeting goals
    Align availability targets with business goals
    Develop ROI for Green Initiatives including Carbon Committments
  • Schneider Electric has put its broad engineering Design Expertise to use by developing a full portfolio of data center reference designs. Those are here to facilitate comparison and setting starting points to make informed decision before investing.
    So now you can quickly visualize layouts, determine costs, efficiency, physical weight as well as …
    With a one-line schematic and full bill of materials
  • Our DCIM software is the most comprehensive available. We have
    IT Infrastructure and Device Monitoring for Advanced cooling, monitoring, and automation in the IT room
    Facility Cooling Monitoring to Monitor and control data center power, cooling, and security
    Facility Power Monitoring for Advanced power monitoring analysis and power quality
    Data Center Operations Management to Manage data center assets, operational and capital costs
    And Energy and sustainability to Track and manage enterprise energy and carbon costs
    capital costs
    Energy and sustainability: Track and manage enterprise energy and carbon costs
    IT Infrastructure and Device Monitoring: Advanced cooling, monitoring, and automation
    Schneider Electric has a history of building effective, powerful software tools.
    But, our offering has been a complex network of various applications that have little in common.
    This far reaching offer can be difficult for customers to understand and select the right applications for their situation.
    So, we selected some of our best, most robust software applications and organized them into a framework across 3 levels and 7 functions.
    Different users at different levels have different needs.
    The machine operator needs millisecond data delivered by a SCADA that allows him to make split second decisions on the plant floor or within a building.
    The plant manager needs analytics that allow him to analyze trends and optimize assets.
    The CFO or CEO needs aggregated, monthly or weekly reports that give her a trendline for energy use, cost, carbon, etc.
    Schneider Electric now has software that perfectly fits each level and business function.
    Sustainability Planning: To view energy and sustainability issues strategically ensuring all decisions support the financial and operational integrity of your entire enterprise.
    Energy Management: Flexible and scalable energy management information system that aggregates energy data into a single view to support your energy efficiency initiatives.
    Business Operations: To maximize business performance and enhance operational efficiency throughout all facilities and processes.
    Asset Management: To validate that each asset is performing at optimal level and ensure the asset lifecycle is fully optimized.
    Power Availability: To protect your business from damage and disruptions caused by power outages and power quality issues.
    Process Control: To control facility processes completely to drive maximum production performance and ensure operational safety.
    Security: To verify occupants are both protected and able to perform their jobs securely.
  • Data Center Expert provides an efficient way for organizations to monitor their company-wide multi-vendor physical infrastructure: power, cooling, security, and IT environment. Real-time monitoring, user-defined reports and graphs, and instant fault notification and escalation enable quick assessment and resolution of critical infrastructure events that can adversely affect IT system availability.
  • StruxureWare Operations software manages assets, operational and capital costs
    Data Center Operation enables vendor-agnostic inventory management with real-time data shown within your data center physical layout. A location-based drill-down view provides a structured overview of data center locations, from a global to local view down to single assets. Our modular approach combines all the benefits of real-time monitoring and inventory management through to detailed planning and predictive simulation tools. Energy usage of their data centers and supporting facilities
    Metering plus intelligent modeling of the electrical and mechanical topology
    Energy efficiency analysis—Simulating, modeling risks, cost and business impact
    View of overall energy asset utilization to better plan for growth and dynamic change
  • There were a couple of very high profile outages – this one was famous
    Mainly because of the length of the outage
    Best thing to do is build with a reference design where functionality is well understood
    Maintenance Operational Procedures, Maintenance Operations Program
  • There are no shortage of experts available to help you at any stage of the data center life cycle.
    Planning and design experts can help make the hard decisions early in the process utilizing the many tools and years of experience.
    Data center solution architects will put together the exact solution that meets your specific needs.
    Our project managers can assist with managing a small part of the overall project or even serve as prime to bring the project on time and on busget. We can leverage our extensive reach and bring in partners that may have a special area of expertise or knowledge to make the overall experience the best possible. And we have solutions centers WW so the you can have local support for you data center project.
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  • Data Center Life Cycle Services - Key to Performance and Availability

    1. 1. 1 Data Center Life Cycle Services What is needed to make your data center available, efficient and safe throughout its life cycle
    2. 2. 2 Importance of data centers Life Critical Life Critical Business Critical Business Critical Mission Critical Mission Critical
    3. 3. 3 Data centers have changed Designs need to come on-line faster and be more reliable and resilient Visibility into domains to maintain availability and perform root cause analysis and post mortem is mandatory Operators want to simplify their lives and lower costs
    4. 4. 4 Top causes of data center downtime 1. Human Error - Allowing unqualified persons into the data center 2. Lack of a SOP, MOP, or emergency procedures 3. Lack of predictive measures, including testing and maintenance 4. Failure to maintain or replace UPS and UPS batteries 5. Lack of redundancy resulting in a single point of failure including lack of a back-up generator 6. Primary cooling failure
    5. 5. 5 How Schneider Electric Can Work With You
    6. 6. 6 We provide the supply model you prefer Subsystems Complex Data Center systems that are key pieces of Data Center domains – IT Room, Facility Power, Facility Cooling, Security, DCIM Solutions Innovative combination of technology, products, and services providing an integrated, high value response to Data Center customer needs Components 100,000+ catalog of Data Center components and individual software modules
    7. 7. 7 We can work with you in many ways To solve your business challenges HHaarrddwwaarree & & S Sooffttwwaarree SSeerrvviciceess Turnkey Provider Trusted Advisor Facility Operator DCIM Integrator UPS Supplier Power Quality Software Supplier Building Operations Software Supplier Switchgear Supplier IT Rack Supplier IT Room Management Supplier Remote Monitoring Provider UPS Maintenance Provider Software Installer Arc-flash Assessor Project Manager Design Assistant Solutions
    8. 8. 8 Services for the life cycle
    9. 9. 9 Holistic service… One company to assess, plan, design, manufacture/build and operate your data improve performance, cost, and speed
    10. 10. 10 Schneider Electric as a Data Center service provider  Can support all projects > Small and large > New and retrofit  Offer complete range of life cycle services  On-site and off-site support > Depth and bench strength  Minimize risks, expenses, and timeframe  Toolsets with standardized record keeping > History > Data access > Entitlements  Processes are documented and mature  Clear escalation paths  Globally consistent standards, offer, coverage, and support  Simplified experience means a “one-stop-shop” for managing all physical infrastructure service needs  Service personnel are trained and certified  Considered to be industry and subject matter experts  Leverage experience to implement and improve best practices  Can attain “Trusted Advisor” status
    11. 11. 11 With the largest team of experts Schneider Electric is here for you With over 7,000 service experts including >Technicians >Program managers >Support staff >Solution Architects And a dedicated service supply chain
    12. 12. 12 Our tools and designs are the best around Customer Access to White Papers, TradeOff Tools, and Education White Papers Education Library of Complete Data Center Reference Designs from 200 kW to 20MW Reference Designs
    13. 13. 13 Data Center Reference Designs > Library of engineered reference designs > 1, 2, 3.3 and 20 MW deployment sizes > Uptime Tier II and III designs > Design Methodology and Explanation > System level technical specifications > Available load, PUE, Density, Layout > Complete schematics and BOMs
    14. 14. 1144 DCIM Software as a services enabler
    15. 15. 15 Data Center Expert Resource Advisor Cooling Monitoring Expert Monitor and control data center cooling Power Monitoring Expert Advanced power monitoring and power quality analysis Data Center Operation Manage Data Center assets, operational and capital costs Advanced monitoring and automation Track and manage enterprise energy and carbon costs Comprehensive DCIM
    16. 16. 16 StruxureWare Expert software monitors and manages power, cooling and security Data Center Expert •PDU’s, RPP’s •RM PDU’s, Environmental •Busway, Security •Panelboards •UPS • Security Power Monitoring Expert •Switchgear MV & LV •Metered Breakers & Panelboards, PDU’s, RPP’s •Busway, Transformers, UPS •Generators and ATS
    17. 17. 17 We make it easy to manage all of your data center assets and operational costs Data Center Operation ● Improved electrical and operational efficiency ● View of overall energy asset utilization to better plan for growth and dynamic change
    18. 18. 1188 Case studies
    19. 19. 19 Case Studies Amazon Web Services Service Disruption Virginia, June 2012 One of the main breakers on a back-up power distribution circuit was incorrectly configured to open at too low a power threshold and opened when the load transferred to this circuit. The army of Cisco and Microsoft guys on staff couldn’t troubleshoot why the power went out. Could this have been prevented or remedied faster? •Breaker coordination study–When new electrical distribution systems are added to the fold, a re-coordination of the entire system should be done •MOP & mock drills–more thorough testing methodologies probably could have caught the issue sooner
    20. 20. 20 Case Studies Power Restored After Outage at San Diego Airport The Associated Press Saturday, May 25, 2013 | SAN DIEGO Power has been restored to a San Diego Airport terminal, after an outage caused minor flight delays and forced security workers to hand-screen luggage and passengers. According to San Diego Airport Authority spokeswoman Cheryl Brown: A high-voltage transformer blew on the terminal's roof Saturday evening. The outage shut down computers, jet ways and the baggage delivery system. Could this have been prevented or remedied faster? •Monitor Services–Power Monitoring with waveform and capacity management
    21. 21. Case Studies RagingWire offers a new level of redundancy, reliability, and service for their customers. May 2011 | Ashburn VA Designing and Operating Data Centers for 100% Availability RagingWire knew that utility outages were just the tip of the availability iceberg. Equipment failures, insufficient maintenance practices, human error, and improper equipment testing and commissioning all lurk beneath the surface. 21 Design Services •Integrated & redundant low voltage switchgear, UPS, PDU’s, BMS, and Power Monitoring •Develop the code allowing the crucial integration between the physical electrical equipment and the controls architecture •Failover and automation technology and processes to allow live IT power load to be moved or shared
    22. 22. 22 Customer focused experts Worldwide teams of experts… >Planning and Design experts >Data Center Solution Architects >Project Managers >Strategic Partners >Solution Centers Leveraging teamwork to support you
    23. 23. 23 The Schneider Electric difference… Team of over 7,000 trained specialists covering every phase and system in the data center Standardized, documented, and validated methodology leveraging automation tools and repeatable processes developed over 45 years Complete portfolio of services to solve your technical or business challenge, simplify your life, and reduce costs
    24. 24. 24 Schneider Electric leads the Data Center solutions industry as a life cycle services provider Opportunity & Knowledge Close the Loop Schneider Electric gains enhanced understanding of the customers’ current and latent needs by being in more sites Feedback from the field results in solution development that enhances performance and serviceability Effective & Efficient Solution design, installation, integration, and operation services are performed more on Schneider Electric solutions leveraging Schneider Electric Software