SlideShare a Scribd company logo
1 of 8
New Gen Solutions,
for New Gen Customers
 Various Companies sending promo material to
customers via emails and notifications
 Too many promos reach customer over too
many channels, leading to over exposure and
disinterest
 Customer who are not looking for promos are
not spared
 We propose to serve customer when they are
actively searching for it
 Higher chances of conversion
 Try and bring all major brands to promote on
one unified platform
 Create incentives for both merchants and
customers to build traction
 Unified platform to promote every significant
merchant
 Businesses submit promos through API
 Customers get to see only the promos
applicable to them
 Added services which would lead to better
UX for the end customer
 Customers get to see less spam
 Promo codes by Categories, easy navigation
 Cleaner Inboxes and less push notifications
 Customers earn points for being loyal to
particular brands, getting added bonuses
over time
 Customers can track individual spending per
brand/category over time
 Keep score of amount spent by customer for
each brand/category
 Customize offers for loyal consumers
 Notifications from particular store/brand
that the customer specifies (must be
minimal)
 Social Layer
 Success rate of individual coupons
 Which coupons are not doing well?
 Tweak coupons to see changes in customer
behaviour
 Store locations which convert better
 Performance of newly opened store – if there
is need for more promo activities
 WebApp for merchants to enter coupon data
 API to submit multiple coupon data
programmatically
 Android app submits LatLong of customer
and receives list of stores nearby offering
promotions
 Store transaction data to cloud when a
coupon is encashed by a customer
 DataViz in the WebApp for merchants to
decide on action items

More Related Content

What's hot

Crm market in india 2014 sample
Crm market in india 2014  sampleCrm market in india 2014  sample
Crm market in india 2014 sample
Netscribes, Inc.
 
Customer relationship management in mis ppt
Customer relationship management in mis pptCustomer relationship management in mis ppt
Customer relationship management in mis ppt
Ranjani Witted
 

What's hot (20)

Final CRM Power Point for Project Management class
Final CRM Power Point for Project Management classFinal CRM Power Point for Project Management class
Final CRM Power Point for Project Management class
 
SUSL - Customer relationship management
SUSL - Customer relationship managementSUSL - Customer relationship management
SUSL - Customer relationship management
 
C R M Seminar Presentation
C R M  Seminar PresentationC R M  Seminar Presentation
C R M Seminar Presentation
 
Erp Peoplesoft Functionality Of Crm Software
Erp Peoplesoft Functionality Of Crm SoftwareErp Peoplesoft Functionality Of Crm Software
Erp Peoplesoft Functionality Of Crm Software
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship Management
 
Crm market in india 2014 sample
Crm market in india 2014  sampleCrm market in india 2014  sample
Crm market in india 2014 sample
 
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
 
SalesFundaa CRM Software ppt
SalesFundaa CRM Software pptSalesFundaa CRM Software ppt
SalesFundaa CRM Software ppt
 
CRM - Concepts & Considerations 110210
CRM - Concepts & Considerations 110210CRM - Concepts & Considerations 110210
CRM - Concepts & Considerations 110210
 
Introduction To CRM
Introduction To CRMIntroduction To CRM
Introduction To CRM
 
Customer relationship management for continuing education
Customer relationship management for continuing educationCustomer relationship management for continuing education
Customer relationship management for continuing education
 
Bi crm presentation - Using Business Intelligence to Improve Customer Relations
Bi crm presentation - Using Business Intelligence to Improve Customer RelationsBi crm presentation - Using Business Intelligence to Improve Customer Relations
Bi crm presentation - Using Business Intelligence to Improve Customer Relations
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
 
Analytical crm and social crm
Analytical crm and social crmAnalytical crm and social crm
Analytical crm and social crm
 
Customer relationship management in mis ppt
Customer relationship management in mis pptCustomer relationship management in mis ppt
Customer relationship management in mis ppt
 
The role of mis in crm
The role of mis in crmThe role of mis in crm
The role of mis in crm
 
Crm characteristics
Crm characteristicsCrm characteristics
Crm characteristics
 
Crm
CrmCrm
Crm
 
CRM Customer relationship management
CRM Customer relationship managementCRM Customer relationship management
CRM Customer relationship management
 
Crm ppt
Crm pptCrm ppt
Crm ppt
 

Viewers also liked (7)

frankfinn Crm presentation Sheik naaz
frankfinn Crm presentation Sheik naazfrankfinn Crm presentation Sheik naaz
frankfinn Crm presentation Sheik naaz
 
Customer Relation
Customer RelationCustomer Relation
Customer Relation
 
CRM PPT Frankfinn
CRM PPT FrankfinnCRM PPT Frankfinn
CRM PPT Frankfinn
 
Presentation on customer relation management
Presentation on customer relation managementPresentation on customer relation management
Presentation on customer relation management
 
Customer relation management
Customer relation managementCustomer relation management
Customer relation management
 
Customer relation management
Customer relation managementCustomer relation management
Customer relation management
 
Retail store layout,design and display
Retail store layout,design and displayRetail store layout,design and display
Retail store layout,design and display
 

Similar to Customer Relation Management

Is Affiliate Marketing Really Worthwhile?
Is Affiliate Marketing Really Worthwhile?Is Affiliate Marketing Really Worthwhile?
Is Affiliate Marketing Really Worthwhile?
auexpo Conference
 
Ebusinessmodelspp
EbusinessmodelsppEbusinessmodelspp
Ebusinessmodelspp
umaixx
 
Promotional Management Tool
Promotional Management ToolPromotional Management Tool
Promotional Management Tool
NextBee Media
 
E Business+Models Ppt
E Business+Models PptE Business+Models Ppt
E Business+Models Ppt
md kaiser
 
Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...
Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...
Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...
auexpo Conference
 

Similar to Customer Relation Management (20)

Is Affiliate Marketing Really Worthwhile - A4U Expo Amsterdam 2009
Is Affiliate Marketing Really Worthwhile - A4U Expo Amsterdam 2009Is Affiliate Marketing Really Worthwhile - A4U Expo Amsterdam 2009
Is Affiliate Marketing Really Worthwhile - A4U Expo Amsterdam 2009
 
Is Affiliate Marketing Really Worthwhile?
Is Affiliate Marketing Really Worthwhile?Is Affiliate Marketing Really Worthwhile?
Is Affiliate Marketing Really Worthwhile?
 
Xmba 296 t lecture 5 revenue
Xmba 296 t lecture 5   revenueXmba 296 t lecture 5   revenue
Xmba 296 t lecture 5 revenue
 
Performance Marketing for Startups by Frank Ravanelli
Performance Marketing for Startups by Frank RavanelliPerformance Marketing for Startups by Frank Ravanelli
Performance Marketing for Startups by Frank Ravanelli
 
Make Your Business Work: Digital Marketing & Social Media Marketing
Make Your Business Work: Digital Marketing & Social Media Marketing Make Your Business Work: Digital Marketing & Social Media Marketing
Make Your Business Work: Digital Marketing & Social Media Marketing
 
Entrepreneurial Marketing
Entrepreneurial MarketingEntrepreneurial Marketing
Entrepreneurial Marketing
 
5 AdWords Mistakes I Always See and How to Avoid Them by Michelle Roberts
5 AdWords Mistakes I Always See and How to Avoid Them by Michelle Roberts5 AdWords Mistakes I Always See and How to Avoid Them by Michelle Roberts
5 AdWords Mistakes I Always See and How to Avoid Them by Michelle Roberts
 
dunnhumby 2023 aws.pptx
dunnhumby 2023 aws.pptxdunnhumby 2023 aws.pptx
dunnhumby 2023 aws.pptx
 
Linkshare: How to get the most out of Affiliate Marketing
Linkshare: How to get the most out of Affiliate MarketingLinkshare: How to get the most out of Affiliate Marketing
Linkshare: How to get the most out of Affiliate Marketing
 
Everything You Need To Know About Affiliate Marketing
Everything You Need To Know About Affiliate MarketingEverything You Need To Know About Affiliate Marketing
Everything You Need To Know About Affiliate Marketing
 
Ebusinessmodelspp
EbusinessmodelsppEbusinessmodelspp
Ebusinessmodelspp
 
Oorjit Banking Industry Solutions
Oorjit Banking Industry SolutionsOorjit Banking Industry Solutions
Oorjit Banking Industry Solutions
 
Engr 245 Session 06 revenues
Engr 245 Session 06  revenuesEngr 245 Session 06  revenues
Engr 245 Session 06 revenues
 
Promotional Management Tool
Promotional Management ToolPromotional Management Tool
Promotional Management Tool
 
E Business+Models Ppt
E Business+Models PptE Business+Models Ppt
E Business+Models Ppt
 
How Omnichannel Marketing Can Boost Your Revenue: A Guide for Businesses
How Omnichannel Marketing Can Boost Your Revenue: A Guide for BusinessesHow Omnichannel Marketing Can Boost Your Revenue: A Guide for Businesses
How Omnichannel Marketing Can Boost Your Revenue: A Guide for Businesses
 
Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...
Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...
Effective Voucher Code Implementation - Hero Grigoraki/Webgains, Chris Frost/...
 
Email Marketing Best Practices
Email Marketing Best PracticesEmail Marketing Best Practices
Email Marketing Best Practices
 
Offers Merchant Presentation
Offers Merchant PresentationOffers Merchant Presentation
Offers Merchant Presentation
 
Marketing Plan For Android App
Marketing Plan For Android AppMarketing Plan For Android App
Marketing Plan For Android App
 

Recently uploaded

+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...
+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...
+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...
Health
 
%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...
%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...
%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...
masabamasaba
 
Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...
Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...
Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...
Medical / Health Care (+971588192166) Mifepristone and Misoprostol tablets 200mg
 
%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...
%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...
%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...
masabamasaba
 
Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...
Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...
Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...
chiefasafspells
 
Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...
Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...
Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...
Medical / Health Care (+971588192166) Mifepristone and Misoprostol tablets 200mg
 
%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...
%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...
%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...
masabamasaba
 

Recently uploaded (20)

WSO2CON 2024 - Building the API First Enterprise – Running an API Program, fr...
WSO2CON 2024 - Building the API First Enterprise – Running an API Program, fr...WSO2CON 2024 - Building the API First Enterprise – Running an API Program, fr...
WSO2CON 2024 - Building the API First Enterprise – Running an API Program, fr...
 
%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain
%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain
%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain
 
%in kempton park+277-882-255-28 abortion pills for sale in kempton park
%in kempton park+277-882-255-28 abortion pills for sale in kempton park %in kempton park+277-882-255-28 abortion pills for sale in kempton park
%in kempton park+277-882-255-28 abortion pills for sale in kempton park
 
+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...
+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...
+971565801893>>SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHAB...
 
%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...
%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...
%+27788225528 love spells in Boston Psychic Readings, Attraction spells,Bring...
 
Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...
Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...
Abortion Pill Prices Tembisa [(+27832195400*)] 🏥 Women's Abortion Clinic in T...
 
%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...
%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...
%+27788225528 love spells in Huntington Beach Psychic Readings, Attraction sp...
 
%in tembisa+277-882-255-28 abortion pills for sale in tembisa
%in tembisa+277-882-255-28 abortion pills for sale in tembisa%in tembisa+277-882-255-28 abortion pills for sale in tembisa
%in tembisa+277-882-255-28 abortion pills for sale in tembisa
 
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital TransformationWSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
 
WSO2CON2024 - It's time to go Platformless
WSO2CON2024 - It's time to go PlatformlessWSO2CON2024 - It's time to go Platformless
WSO2CON2024 - It's time to go Platformless
 
Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...
Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...
Love witchcraft +27768521739 Binding love spell in Sandy Springs, GA |psychic...
 
%in kaalfontein+277-882-255-28 abortion pills for sale in kaalfontein
%in kaalfontein+277-882-255-28 abortion pills for sale in kaalfontein%in kaalfontein+277-882-255-28 abortion pills for sale in kaalfontein
%in kaalfontein+277-882-255-28 abortion pills for sale in kaalfontein
 
Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...
Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...
Abortion Pills In Pretoria ](+27832195400*)[ 🏥 Women's Abortion Clinic In Pre...
 
tonesoftg
tonesoftgtonesoftg
tonesoftg
 
%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...
%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...
%+27788225528 love spells in new york Psychic Readings, Attraction spells,Bri...
 
%in tembisa+277-882-255-28 abortion pills for sale in tembisa
%in tembisa+277-882-255-28 abortion pills for sale in tembisa%in tembisa+277-882-255-28 abortion pills for sale in tembisa
%in tembisa+277-882-255-28 abortion pills for sale in tembisa
 
WSO2Con2024 - From Code To Cloud: Fast Track Your Cloud Native Journey with C...
WSO2Con2024 - From Code To Cloud: Fast Track Your Cloud Native Journey with C...WSO2Con2024 - From Code To Cloud: Fast Track Your Cloud Native Journey with C...
WSO2Con2024 - From Code To Cloud: Fast Track Your Cloud Native Journey with C...
 
WSO2CON 2024 - Cloud Native Middleware: Domain-Driven Design, Cell-Based Arch...
WSO2CON 2024 - Cloud Native Middleware: Domain-Driven Design, Cell-Based Arch...WSO2CON 2024 - Cloud Native Middleware: Domain-Driven Design, Cell-Based Arch...
WSO2CON 2024 - Cloud Native Middleware: Domain-Driven Design, Cell-Based Arch...
 
WSO2CON 2024 - WSO2's Digital Transformation Journey with Choreo: A Platforml...
WSO2CON 2024 - WSO2's Digital Transformation Journey with Choreo: A Platforml...WSO2CON 2024 - WSO2's Digital Transformation Journey with Choreo: A Platforml...
WSO2CON 2024 - WSO2's Digital Transformation Journey with Choreo: A Platforml...
 
Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...
Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...
Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...
 

Customer Relation Management

  • 1. New Gen Solutions, for New Gen Customers
  • 2.  Various Companies sending promo material to customers via emails and notifications  Too many promos reach customer over too many channels, leading to over exposure and disinterest  Customer who are not looking for promos are not spared
  • 3.  We propose to serve customer when they are actively searching for it  Higher chances of conversion  Try and bring all major brands to promote on one unified platform  Create incentives for both merchants and customers to build traction
  • 4.  Unified platform to promote every significant merchant  Businesses submit promos through API  Customers get to see only the promos applicable to them  Added services which would lead to better UX for the end customer
  • 5.  Customers get to see less spam  Promo codes by Categories, easy navigation  Cleaner Inboxes and less push notifications  Customers earn points for being loyal to particular brands, getting added bonuses over time  Customers can track individual spending per brand/category over time
  • 6.  Keep score of amount spent by customer for each brand/category  Customize offers for loyal consumers  Notifications from particular store/brand that the customer specifies (must be minimal)  Social Layer
  • 7.  Success rate of individual coupons  Which coupons are not doing well?  Tweak coupons to see changes in customer behaviour  Store locations which convert better  Performance of newly opened store – if there is need for more promo activities
  • 8.  WebApp for merchants to enter coupon data  API to submit multiple coupon data programmatically  Android app submits LatLong of customer and receives list of stores nearby offering promotions  Store transaction data to cloud when a coupon is encashed by a customer  DataViz in the WebApp for merchants to decide on action items