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Interview Skills
              Workshop



03/15/13      www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner   1
From: afterschoool centre for social
         entrepreneurship
       www.afterschoool.tk




03/15/13                                    2
           www.afterschoool.tk afterschoool centre for social entrepren
Outline
   Skills and Competencies

   The Interview

   Exercise - competency based interview
    questions

   That Question – T.M.A.Y.

   Exercise – answering That Question
03/15/13                                         3
                www.afterschoool.tk afterschoool centre for social entrepren
Skills – they just can’t get enough


                                Energy
                        Self Belief      Teamwork

                  Empathy                        Intellect


           Communication Skills   YOU         Self Awareness


                   Initiative                Self Motivation

                        Knowledge       Flexibility
                                IT Skills
03/15/13                                                 4
                        www.afterschoool.tk afterschoool centre for social entrepren
Examining the Skills
                                      Intelligence
                                       Research skills
                                       Managing Information
                                       IT skills
   Intelligence/
     Technical
                     People            Numeracy
                      Skills           Problem Solving
       Skills
                                       Ongoing development
      Personal                         Attention to detail
                    ???????
    Development     ???????
           Skills
                                      -   Grades
                                      -   Projects
                                      -   Extracurricular courses
                                      -   Hobbies
03/15/13                                                5
                       www.afterschoool.tk afterschoool centre for social entrepren
Examining the Skills
                                      People Skills
                                         Interpersonal Skills
                                         Communication
   Intelligence/                         Leadership
                    People
     Technical
                     Skills
                                         Teamwork
       Skills
                                         Customer Focus
                                         Influence
      Personal
                    ???????              Empathy
    Development     ???????              Conflict resolution
           Skills
                                    Dealing with customers &
                                    colleagues, Work experience,
                                    College projects &
03/15/13                            presentations 6
                      www.afterschoool.tk afterschoool centre for social entrepren
Examining the Skills
                                    Personal Development
                                    Self Awareness/Self
                                    Confidence
                                    Negotiation
   Intelligence/                    Energy & Enthusiasm
                   People
     Technical
                    Skills          Resilience
       Skills
                                    Initiative
     Personal                       Adaptability
               ???????
                                    Motivation
   Development ???????
                                    Ability to deal with change
       Skills
                                    Networking

                                   Work Experience / Sports/
                                   Clubs
03/15/13                                              7
                     www.afterschoool.tk afterschoool centre for social entrepren
                                   Arranging Events /Elections
Examining the Skills
                                     X Factor

                                     Drive
   Intelligence/
                    People           Entrepreneurial Spirit
     Technical
                     Skills
       Skills                        Can Do Attitude
                                     “Cop-on”
      Personal                       Airplane test
                    ???????          Ability to put yourself in the
    Development
                     ?????           Interviewer’s position
           Skills
                                     Ability to read a situation



03/15/13                                               8
                      www.afterschoool.tk afterschoool centre for social entrepren
Pe




                                                                                                                                     0
                                                                                                                                         5
                                                                                                                                             10
                                                                                                                                                  15
                                                                                                                                                       20
                                                                                                                                                            25
                                                                                                                     rs   ua
                                                                                                                             s
                                                                                                                             ive




 03/15/13
                                                                                                                   En
                                                                                                                      erg
                                                                                                                   Co etic
                                                                                                                      nfi
                                                                                                                           de
                                                                                                                   Mo          nt
                                                                                                                      tiv
                                                                                                                           ate
                                                                                                                    De         d
                                                                                                                        cis
                                                                                                                   An        ive
                                                                                                          Po          al
                                                                                                             sit
                                                                                                                 ive ytica
                                                                                                                     At          l
                                                                                                                        titu
                                                                                                                   Pro        de
                                                                                                               Te       ac
                                                                                                                   am tive
                                                                                                            Co
                                                                                                               mm Playe




                                                               Taken from recruiting literature of 41 Employers
                                                                                                                                r




                                                               who attended the UL Careers Fair on 18.10.2007
                                                                                                                     un
                                                                                                                        ic a
                                                                                                                             to r
                                                                                                                     Cr
                                                                                                     Wo                ea
                                                                                                        rk                  tiv
                                                                                                           un        Fl e e
                                                                                                              de          x ib
                                                                                                          Cu      rP           le
                                                                                                             sto r ess
                                                                                                                  me        ure
                                                                                                                     rF
                                                                                                                 Le       oc
                                                                                                      Ta            ad        us
                                 9                                                                        ke           ers
                                                                                                             res             hip
                                                                                                                  po
                                                                                                                     ns
                                                                                                              Ha         ib
                                                                                                                   rdw ility
                                                                                                                       ork
                                                                                                                   Am        ing
                                                                                                                                                                 What do Employers want?




                                                                                                                      b it
                                                                                                                           iou
                                                                                                                                s
www.afterschoool.tk afterschoool centre for social entrepren
Most Wanted List…
              Te
                am                                                             on
                          Wo                                              cati
                             rk   ing                           Oral muni
      Mu                                                           m
         lti-                                                    Co
             ta   ski                                                            t
                      n   g                                               e emen
                                                                       Tim nag
                                                                        Ma
    Decisi
             on Ma                                                                   s
                  king
                                                                              S kill
                                                                         IT

                   g                           ENERGY                   Man
           o lv in                                                          a
                                                                       lear ging o
      blemS                                                                ning    wn
   Pro
                           on
                  en  tati                                             Wri
                                                                           t
           Pres                                                       Com ten
                 ll s                                                      mu
            S ki                                                              ni c a
                                                                                    tion
Ref: Skillsproject.ie
 03/15/13                                                                10
                                        www.afterschoool.tk afterschoool centre for social entrepren
The Interview – it’s showtime



03/15/13                                     11
            www.afterschoool.tk afterschoool centre for social entrepren
Wishful thinking…..



                 Just three little
                 words……….




03/15/13                                        12
               www.afterschoool.tk afterschoool centre for social entrepren
Employer’s Concerns
                                        CAN you do this
                                         job?
            CAN?
                                        Do you want this
                                         job? (WILL?)
                YOU
       WILL ?         FIT?


                                      Why are you the
                                       best person for the
                                       job and our
03/15/13                               company? (FIT)  13
                      www.afterschoool.tk afterschoool centre for social entrepren
Interview Basics
BEFORE                         DURING
 Where, Who, How?              First Impressions

 Know the company -            Energy

  RESEARCH                      Listen, then answer
 Trends affecting the          Think positively
  industry                      Breathe!
 Use Informational
                                Are we having fun
  Interviews                     yet?
 Know what company
                                Nervous is normal
  wants
                                Always ask a
 Practise your
                                 (contextual) question
  competency stories
03/15/13                                         14
                www.afterschoool.tk afterschoool centre for social entrepren
Interview Basics
ALWAYS
   Put yourself in the Interviewer’s
    place
   Know your CV and how to use
    competency stories
   Make it enjoyable for them
   Know why you want to work THERE

03/15/13                                       15
              www.afterschoool.tk afterschoool centre for social entrepren
Interview Basics
ALWAYS (cntd)
 Have an answer to the “tell me about

  yourself” question
 Practise the Strengths and

  Weaknesses question
 Enquire about next steps

 Say Thanks !




03/15/13                                      16
             www.afterschoool.tk afterschoool centre for social entrepren
Interview Basics
NEVER
 Sell yourself short - “I’ve only….”

 Make excuses

 Lie

 Reveal confidential information

 Run down their competitors

 Confuse arrogance with confidence

 Look disinterested


03/15/13                                      17
             www.afterschoool.tk afterschoool centre for social entrepren
Competency Based Interview
   Usually one-on-one
   Formal and appears stilted at times
   Asked your describe your behaviour
    according to:
   The    Situation in which it occurred
   The    Action you took
                                                   S
   The    Result                                                   T



                                                   A                R
03/15/13                                           18
                  www.afterschoool.tk afterschoool centre for social entrepren
Interviewing:
           Competency Questions
               Worksheet 1



03/15/13                                         19
                www.afterschoool.tk afterschoool centre for social entrepren
Competency Questions
            Exercise-Worksheet 1
1.   Motivation
2.   Managing Priorities
3.   Initiative
4.   Teamwork
5.   Influence/Communication

     Refer to handout. Choose one question
     to answer. Then interview partner. Don’t
     choose same competency as partner.
03/15/13                                         20
                www.afterschoool.tk afterschoool centre for social entrepren
Scorecard for Competencies
 Competency                    No. of            Score
                               Examples          1–5
 Motivation                    2                 4
 Managing                      2                 4.5
 Priorities
 Teamwork                      3                 5
  Influence/            2                    3.5
  Communication
  Adaptability/         3                    4.5
  Flexibility
03/15/13                                         21
                www.afterschoool.tk afterschoool centre for social entrepren
Telephone Interviews



03/15/13                                         22
                www.afterschoool.tk afterschoool centre for social entrepren
Telephone Interviews
   Increasingly used as first selection
    method
   Companies with ongoing recruitment
    needs
   In response to adverts or job site
    postings
   Be prepared for call – avoid clueless
    response
03/15/13                                        23
               www.afterschoool.tk afterschoool centre for social entrepren
Telephone Interviews
   Zero distractions
   Simulate a business environment
   Desk - CV or application form
   Agree on a time that suits you
   Check your voicemail message..and
    your web profile
   Practise answers out loud

03/15/13                                        24
               www.afterschoool.tk afterschoool centre for social entrepren
So, tell me about yourself….




03/15/13                                     25
            www.afterschoool.tk afterschoool centre for social entrepren
Tell me about yourself…
   Your personal statement summarising:

   Education
   Skills
   Experience
   Career Objective



Theme: what     I can do for YOUR                   company
03/15/13                                          26
                 www.afterschoool.tk afterschoool centre for social entrepren
Tell me about yourself…
   90 seconds maximum, then STOP
   No jokes
   No “as you can see from my CV..”
   Practise out loud and often
   Give the people what they want
   Tailor it a little for each employer


03/15/13                                          27
                 www.afterschoool.tk afterschoool centre for social entrepren
Tell me about yourself…
Education
  I am a Final Year student in the University of Limerick studying for a
  BA in Accounting and Finance. I have specialised in International
  Financial Markets and am completing my dissertation on the
  systematic effect of the weak dollar on international currency
  markets. I have achieved 2.1’s throughout my time at UL and am
  confident of achieving a 2.1 or perhaps a 1st this year

Skills
   I am motivated and driven and have shown this by combining
   working and studying over the last three years. I’m a confident
   communicator and have led and facilitated many debating and
   sports society activities in university. I enjoy interacting with people
   and have been heavily involved with customer facing activities for
   many years. I like setting challenges for myself and last year
   completed the Dublin City Marathon aswell as reaching the national
   final of the advanced Suduko Championships.
03/15/13                                                 28
                        www.afterschoool.tk afterschoool centre for social entrepren
Tell me about yourself…
Experience
  I have spent two summers working in the funds accounting industry
  and have become proficient on the industry specific IT systems as well
  as having a strong working knowledge of all the key terms in the
  industry. I have maintained a good network of friends and ex
  colleagues in the industry and they keep me up to date on the latest
  developments in the industry. In my part time job I am responsible
  for generating direct marketing revenues from 45 clients so I know
  what is involved in maintaining client relationships.

Career Objective
   I want to build on my knowledge of the funds industry and become a
   Fund Accountant with my own portfolio of clients. I want to do this
   with one of the largest global players where my skills and enthusiasm
   will be recognised and rewarded, and where I can make a real
   difference to the company’s profitability and success
03/15/13                                                 29
                        www.afterschoool.tk afterschoool centre for social entrepren
So, tell me about yourself….




03/15/13                                     30
            www.afterschoool.tk afterschoool centre for social entrepren
Exercise 2

     Devise a response to the tell me about
     yourself question, refer to worksheet for
               suggested structure



03/15/13                                         31
                www.afterschoool.tk afterschoool centre for social entrepren
And Finally
   Know your skills/competencies

   Know your skills stories

   Know what the employer wants

   Give the people what they want


03/15/13                                        32
               www.afterschoool.tk afterschoool centre for social entrepren
03/15/13                                    33
           www.afterschoool.tk afterschoool centre for social entrepren

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Interview skills presentation

  • 1. Interview Skills Workshop 03/15/13 www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner 1
  • 2. From: afterschoool centre for social entrepreneurship www.afterschoool.tk 03/15/13 2 www.afterschoool.tk afterschoool centre for social entrepren
  • 3. Outline  Skills and Competencies  The Interview  Exercise - competency based interview questions  That Question – T.M.A.Y.  Exercise – answering That Question 03/15/13 3 www.afterschoool.tk afterschoool centre for social entrepren
  • 4. Skills – they just can’t get enough Energy Self Belief Teamwork Empathy Intellect Communication Skills YOU Self Awareness Initiative Self Motivation Knowledge Flexibility IT Skills 03/15/13 4 www.afterschoool.tk afterschoool centre for social entrepren
  • 5. Examining the Skills Intelligence Research skills Managing Information IT skills Intelligence/ Technical People Numeracy Skills Problem Solving Skills Ongoing development Personal Attention to detail ??????? Development ??????? Skills - Grades - Projects - Extracurricular courses - Hobbies 03/15/13 5 www.afterschoool.tk afterschoool centre for social entrepren
  • 6. Examining the Skills People Skills Interpersonal Skills Communication Intelligence/ Leadership People Technical Skills Teamwork Skills Customer Focus Influence Personal ??????? Empathy Development ??????? Conflict resolution Skills Dealing with customers & colleagues, Work experience, College projects & 03/15/13 presentations 6 www.afterschoool.tk afterschoool centre for social entrepren
  • 7. Examining the Skills Personal Development Self Awareness/Self Confidence Negotiation Intelligence/ Energy & Enthusiasm People Technical Skills Resilience Skills Initiative Personal Adaptability ??????? Motivation Development ??????? Ability to deal with change Skills Networking Work Experience / Sports/ Clubs 03/15/13 7 www.afterschoool.tk afterschoool centre for social entrepren Arranging Events /Elections
  • 8. Examining the Skills X Factor Drive Intelligence/ People Entrepreneurial Spirit Technical Skills Skills Can Do Attitude “Cop-on” Personal Airplane test ??????? Ability to put yourself in the Development ????? Interviewer’s position Skills Ability to read a situation 03/15/13 8 www.afterschoool.tk afterschoool centre for social entrepren
  • 9. Pe 0 5 10 15 20 25 rs ua s ive 03/15/13 En erg Co etic nfi de Mo nt tiv ate De d cis An ive Po al sit ive ytica At l titu Pro de Te ac am tive Co mm Playe Taken from recruiting literature of 41 Employers r who attended the UL Careers Fair on 18.10.2007 un ic a to r Cr Wo ea rk tiv un Fl e e de x ib Cu rP le sto r ess me ure rF Le oc Ta ad us 9 ke ers res hip po ns Ha ib rdw ility ork Am ing What do Employers want? b it iou s www.afterschoool.tk afterschoool centre for social entrepren
  • 10. Most Wanted List… Te am on Wo cati rk ing Oral muni Mu m lti- Co ta ski t n g e emen Tim nag Ma Decisi on Ma s king S kill IT g ENERGY Man o lv in a lear ging o blemS ning wn Pro on en tati Wri t Pres Com ten ll s mu S ki ni c a tion Ref: Skillsproject.ie 03/15/13 10 www.afterschoool.tk afterschoool centre for social entrepren
  • 11. The Interview – it’s showtime 03/15/13 11 www.afterschoool.tk afterschoool centre for social entrepren
  • 12. Wishful thinking….. Just three little words………. 03/15/13 12 www.afterschoool.tk afterschoool centre for social entrepren
  • 13. Employer’s Concerns  CAN you do this job? CAN?  Do you want this job? (WILL?) YOU WILL ? FIT?  Why are you the best person for the job and our 03/15/13 company? (FIT) 13 www.afterschoool.tk afterschoool centre for social entrepren
  • 14. Interview Basics BEFORE DURING  Where, Who, How?  First Impressions  Know the company -  Energy RESEARCH  Listen, then answer  Trends affecting the  Think positively industry  Breathe!  Use Informational  Are we having fun Interviews yet?  Know what company  Nervous is normal wants  Always ask a  Practise your (contextual) question competency stories 03/15/13 14 www.afterschoool.tk afterschoool centre for social entrepren
  • 15. Interview Basics ALWAYS  Put yourself in the Interviewer’s place  Know your CV and how to use competency stories  Make it enjoyable for them  Know why you want to work THERE 03/15/13 15 www.afterschoool.tk afterschoool centre for social entrepren
  • 16. Interview Basics ALWAYS (cntd)  Have an answer to the “tell me about yourself” question  Practise the Strengths and Weaknesses question  Enquire about next steps  Say Thanks ! 03/15/13 16 www.afterschoool.tk afterschoool centre for social entrepren
  • 17. Interview Basics NEVER  Sell yourself short - “I’ve only….”  Make excuses  Lie  Reveal confidential information  Run down their competitors  Confuse arrogance with confidence  Look disinterested 03/15/13 17 www.afterschoool.tk afterschoool centre for social entrepren
  • 18. Competency Based Interview  Usually one-on-one  Formal and appears stilted at times  Asked your describe your behaviour according to:  The Situation in which it occurred  The Action you took S  The Result T A R 03/15/13 18 www.afterschoool.tk afterschoool centre for social entrepren
  • 19. Interviewing: Competency Questions Worksheet 1 03/15/13 19 www.afterschoool.tk afterschoool centre for social entrepren
  • 20. Competency Questions Exercise-Worksheet 1 1. Motivation 2. Managing Priorities 3. Initiative 4. Teamwork 5. Influence/Communication Refer to handout. Choose one question to answer. Then interview partner. Don’t choose same competency as partner. 03/15/13 20 www.afterschoool.tk afterschoool centre for social entrepren
  • 21. Scorecard for Competencies Competency No. of Score Examples 1–5 Motivation 2 4 Managing 2 4.5 Priorities Teamwork 3 5 Influence/ 2 3.5 Communication Adaptability/ 3 4.5 Flexibility 03/15/13 21 www.afterschoool.tk afterschoool centre for social entrepren
  • 22. Telephone Interviews 03/15/13 22 www.afterschoool.tk afterschoool centre for social entrepren
  • 23. Telephone Interviews  Increasingly used as first selection method  Companies with ongoing recruitment needs  In response to adverts or job site postings  Be prepared for call – avoid clueless response 03/15/13 23 www.afterschoool.tk afterschoool centre for social entrepren
  • 24. Telephone Interviews  Zero distractions  Simulate a business environment  Desk - CV or application form  Agree on a time that suits you  Check your voicemail message..and your web profile  Practise answers out loud 03/15/13 24 www.afterschoool.tk afterschoool centre for social entrepren
  • 25. So, tell me about yourself…. 03/15/13 25 www.afterschoool.tk afterschoool centre for social entrepren
  • 26. Tell me about yourself…  Your personal statement summarising:  Education  Skills  Experience  Career Objective Theme: what I can do for YOUR company 03/15/13 26 www.afterschoool.tk afterschoool centre for social entrepren
  • 27. Tell me about yourself…  90 seconds maximum, then STOP  No jokes  No “as you can see from my CV..”  Practise out loud and often  Give the people what they want  Tailor it a little for each employer 03/15/13 27 www.afterschoool.tk afterschoool centre for social entrepren
  • 28. Tell me about yourself… Education I am a Final Year student in the University of Limerick studying for a BA in Accounting and Finance. I have specialised in International Financial Markets and am completing my dissertation on the systematic effect of the weak dollar on international currency markets. I have achieved 2.1’s throughout my time at UL and am confident of achieving a 2.1 or perhaps a 1st this year Skills I am motivated and driven and have shown this by combining working and studying over the last three years. I’m a confident communicator and have led and facilitated many debating and sports society activities in university. I enjoy interacting with people and have been heavily involved with customer facing activities for many years. I like setting challenges for myself and last year completed the Dublin City Marathon aswell as reaching the national final of the advanced Suduko Championships. 03/15/13 28 www.afterschoool.tk afterschoool centre for social entrepren
  • 29. Tell me about yourself… Experience I have spent two summers working in the funds accounting industry and have become proficient on the industry specific IT systems as well as having a strong working knowledge of all the key terms in the industry. I have maintained a good network of friends and ex colleagues in the industry and they keep me up to date on the latest developments in the industry. In my part time job I am responsible for generating direct marketing revenues from 45 clients so I know what is involved in maintaining client relationships. Career Objective I want to build on my knowledge of the funds industry and become a Fund Accountant with my own portfolio of clients. I want to do this with one of the largest global players where my skills and enthusiasm will be recognised and rewarded, and where I can make a real difference to the company’s profitability and success 03/15/13 29 www.afterschoool.tk afterschoool centre for social entrepren
  • 30. So, tell me about yourself…. 03/15/13 30 www.afterschoool.tk afterschoool centre for social entrepren
  • 31. Exercise 2 Devise a response to the tell me about yourself question, refer to worksheet for suggested structure 03/15/13 31 www.afterschoool.tk afterschoool centre for social entrepren
  • 32. And Finally  Know your skills/competencies  Know your skills stories  Know what the employer wants  Give the people what they want 03/15/13 32 www.afterschoool.tk afterschoool centre for social entrepren
  • 33. 03/15/13 33 www.afterschoool.tk afterschoool centre for social entrepren