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Relevance in the New Ageless Realities
 Emilio Pardo
 EVP & Chief Brand Officer
 SME Conference, San Juan, Puerto Rico
 October 12, 2011
We are a maturing society…




                             2
Numbers to ponder…
    31% of the US population is 50+ = about 100 million people: three-quarters
                               of them are Boomers
      32.8% of the PR population is 50+ = about 1.23 million people: 60%
                              of them are Boomers
                                          ♦
    50 – 54 year olds have the highest median household income of all segments
                                        =$66,244
                                            ♦
       As of January 1, 2011, just under 10,000 people will turn 65 every day –
                                       for the next 18 years
                                            ♦
     Today, there are 40 million people over 65; in 2020 there will be 70 million
                                    people over 65
In PR, there are 541 thousand people over 65; in 2020 there will be 983,130 people
                                over 65. (81% growth)
                                            ♦
Today, there are 17 million people in the US 75 – 85 years old; by 2050, there will be
                               30 million people 75 – 85.
 In PR, there are 167 thousand people 75 – 85 years old; by 2050, there will be 483
                      thousand people 75 – 85. (289% Growth)
                                                                                         3
Boomer Nation




                4
The Boomer Market is… BIG!




               There are more than 96 million consumers in the US who are 50+
                   years of age. 77 million are considered Baby Boomers.
Source: US Census Bureau, US Interim Projections, 2004
                                                                                5
And It’s Getting Bigger…




               This is expected to rise to 103 million by 2012. This demographic
                       controls 67% of US wealth ($28 trillion) and spends
                                       $3 trillion annually.
Source: US Census Bureau, US Interim Projections, 2004
                                                                                   6
Puerto Rico: Demographic Shifts

 PUERTO RICO: MEDIAN AGE, 1990 - 2010
                                         1990               2000               2010
  Puerto Rico Median Age                 27.2               32.1               36.9
  U.S. Median Age                        32.9               35.3               37.2



 PUERTO RICO: % OF POPULATION 50+ AND 0 – 15, 1990 - 2010
                                     50+ Population     %     0 – 15 Population        %
                 1990                   768,562        21.8        1,025,060          29.1
                 2000                  1,004,500       26.4         967,075           25.4
                 2010                  1,223,821       32.8         789,752           21.2


                      By 2050, 50% of Puerto Rico’s population will be 50+.
Source: US Census Bureau, 2010
                                                                                             7
Puerto Rico: Dreams for the 50+

TOP DREAMS

                                                                Vacation & Travel                                                19%
                                                                Hobbies & Interests                                              18%
                                                                Children                                                         12%
                                                                Good Health                                                      9%
                                                                Finances & Money                                                 8%
                                                                New Path                                                         8%


Source: Core Q1. Thinking about what’s next in your life, I would like you to think about the kinds of things you dream about doing—these
could be things you have always wanted to do, but never got around to, or things you have done in the past and want to continue doing.
What would you consider to be the one thing that you would most like to do? (Open ended/Unaided response)




                                                                                                                                            8
Puerto Rico: Survey Says?




According to a 2010 survey, Puerto Rico’s 50+ population is financially powerful, young
   at heart, protective of their properties, focused on their well-being, and live for the
  moment while remaining fully capable of caring for themselves in the long run. They
    have a desire to contribute to society and to the communities in which they live.




                                                                                             9
So it isn’t about AGE…




                     …it’s about RELEVANCE

                                             10
The Old Lens




               11
The New Lens




               12
Boomers: What’s Next?

   Only a third indicate they will stop working entirely
                     after they retire

                     They are re-seeking their relevance
                                through finding purpose

                     They want products with proof – real
                          value not perceived value



           Half feel finding a purpose in life is more important
                            than making money


                                                                   13
What’s Next?




               14
What’s Next?




               15
The New Language of Living


                Concepts That Connect
           Reimagine             Opportunity

         Accomplishment          Connections

            Learning              Discovery

            Growth                 Purpose




                                               16
The New Language of Living
         Words to LOSE                             Words to USE
                Aging                                     Living
 Longevity Bonus/ The New Life Stage            Opportunity Generation
               Purpose                                Reinvention
               Meaning                         Sense of Accomplishment
          Life Long Learning                        Personal Growth
                Stage                                   Learning
         “Aspire don’t Retire”                         Progression
              Navigator                            “I’m not done yet”
                                               Credible, Unbiased Source

 Indeed, a survey shows that Boomers in Puerto Rico are rejecting labels. They
 want to be treated as adults in their “mature stage” without labels referring to
                           them as “senior citizens.”
                                                                                    17
The New Language of Living


         what’s out          what’s in

    guidance           fresh perspectives
    advice             shared experiences
    coaching           peers




                                    the reality

                                                  18
The New Language of Living




                     real people, just like me.
                                                  19
The New Language of Living




                             mentors + allies.
                                                 20
The New Language of Living

     language to lose….               language to use…
     provide guidance and expertise     shared experience

                 coach                         ally

                advisor                      mentor

                expert                   fresh perspective

               reinvent                        rally

       AARP gives/helps you with       AARP connects you to

          information about it         access to people who
                                           have done it


                                        the right language.
                                                              21
The New Language of Living

     language to lose….             language to use…
           learn new skills        adapt your skills to new careers

         new skills training              skills assessment

         community service         mentoring others, sharing your
                                             expertise
     meeting with a professional       real human interaction

                                      stories and conversations

                                            opportunities




                                         the right language.
                                                                      22
Boomer Trends
  Adult Proms: coast to coast, from 20s
  to 60s
  VIP Rock Festival Packages: $1,000
  air conditioned tents, gourmet meals
  and golf carts to a special viewing
  area
  50+ Bikers: motorcycle makers see
  upside in 50+ market; and side cars
  make a comeback
  Burning Man Arts Festival: 50,000
  attendees, 30% are age 40-80
  “Singularity” as a mind set; MIT,
  Harvard and Bill Gates foresee
  limitless life spans



                                          23
The U-bend of Happiness




Source: The Economist, PNAS paper: “A snapshot of the age distribution of psychological well-being in the United States” by Arthur Stone
                                                                                                                                           24
AARP Brand Positioning




                           Future-oriented and Optimistic
  “The anthem for these generations is the desire to grow, learn, and discover. They
      have a positive view about these extra years of life. They see opportunity
                        everywhere and seek it everywhere.” *

                   Focused on Their Opportunity, Not Just their Age
   “I’m not thinking about where I’ve been. I’m thinking about where I’m going.” *

          Engaging (All About Them) instead of Paternalistic (All about Us)
                   *You have to think of yourself as ‘Me, Inc.’”*




                                                                                       25
AARP Brand Positioning




 As a diverse community of members, AARP creates
   opportunities and drives social change to help
 people overcome challenges, achieve goals, pursue
            dreams and live their best life.




                                                     26
How to Communicate to 50+
 It’s about living not aging.

 Don’t categorize. Don’t label. Don’t
 box them in.

 This is the Opportunity Generation.
 They see opportunity everywhere
 and seek it everywhere.

 They define and seek ways to
 enrich their lives themselves. They
 don’t need encouragement.



                                        27
How to Communicate to 50+
 This generation has the desire to
 grow, learn, and discover. They
 have a positive view about these
 extra years of life.

 For a great future, they see the need
 to be open-minded, learn new
 things, and embrace change.

 They see life as a “progression” and
 “continuation.”




                                         28
50+, Technology and Social Media
 Time to Debunk the Myths

“Smartphone Ownership Among Boomers and Seniors Explodes” –
  Aging Online


“Social Media Now Popular Among Older/Adult Internet Users” –
  Technorati Technology


“Social Networking Gains Among Older Americans” -- New York Times

“Downloadable interface simplifies Android phones for elderly
  users” – Springwise

“Baby Boomers Far More Likely to Click Online Ads than Younger
  Generations…” – Marketwatch



                                                                    29
Enter Segmentation

 Basis for more strategic and
 prioritized development of
 offerings delivering relevance to
 different 50+ audiences

 Basis for supporting strategic
 communication in ways that are
 culturally and ideologically relevant
                                         Boomers are
                                            NOT
                                         Monolithic!


                                                       30
If You Reach Them, They Will Spend

50+ represent the largest, fastest growing, richest
 consumer market on the planet, and:
 Generate more than 40% of all disposable income

 Account for 50% of all consumer spending




                                                      31
If You Reach Them, They Will Spend

50+ spend more than 2.5 times that of younger
 consumers 18-34, and according to McKinsey:
 Buy 60% of all package goods
 56% of all new cars
 80% of leisure travel
 Are more likely to switch brands than people in their 20s and 30s
 Are willing to experiment: purchase more hybrid cars than other cohorts
 Are online in large numbers and spent nearly three times the national
 average in online buying

 BUT, only 10% of all ad spending is focused on the 50+ and many marketing
            departments and ad agencies focus on 18-34 year olds.



                                                                             32
Ample opportunities…
are there for the taking if we are:



                               CONNECTED
                    Understand WHO the Boomers are!


                                RELEVANT
                        Create value in peoples lives!


                                 ENGAGED
                  In how 50+ people are reimagining life




                                                           33

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Presentación Emilio Pardo AARP

  • 1. Relevance in the New Ageless Realities Emilio Pardo EVP & Chief Brand Officer SME Conference, San Juan, Puerto Rico October 12, 2011
  • 2. We are a maturing society… 2
  • 3. Numbers to ponder… 31% of the US population is 50+ = about 100 million people: three-quarters of them are Boomers 32.8% of the PR population is 50+ = about 1.23 million people: 60% of them are Boomers ♦ 50 – 54 year olds have the highest median household income of all segments =$66,244 ♦ As of January 1, 2011, just under 10,000 people will turn 65 every day – for the next 18 years ♦ Today, there are 40 million people over 65; in 2020 there will be 70 million people over 65 In PR, there are 541 thousand people over 65; in 2020 there will be 983,130 people over 65. (81% growth) ♦ Today, there are 17 million people in the US 75 – 85 years old; by 2050, there will be 30 million people 75 – 85. In PR, there are 167 thousand people 75 – 85 years old; by 2050, there will be 483 thousand people 75 – 85. (289% Growth) 3
  • 5. The Boomer Market is… BIG! There are more than 96 million consumers in the US who are 50+ years of age. 77 million are considered Baby Boomers. Source: US Census Bureau, US Interim Projections, 2004 5
  • 6. And It’s Getting Bigger… This is expected to rise to 103 million by 2012. This demographic controls 67% of US wealth ($28 trillion) and spends $3 trillion annually. Source: US Census Bureau, US Interim Projections, 2004 6
  • 7. Puerto Rico: Demographic Shifts PUERTO RICO: MEDIAN AGE, 1990 - 2010 1990 2000 2010 Puerto Rico Median Age 27.2 32.1 36.9 U.S. Median Age 32.9 35.3 37.2 PUERTO RICO: % OF POPULATION 50+ AND 0 – 15, 1990 - 2010 50+ Population % 0 – 15 Population % 1990 768,562 21.8 1,025,060 29.1 2000 1,004,500 26.4 967,075 25.4 2010 1,223,821 32.8 789,752 21.2 By 2050, 50% of Puerto Rico’s population will be 50+. Source: US Census Bureau, 2010 7
  • 8. Puerto Rico: Dreams for the 50+ TOP DREAMS Vacation & Travel 19% Hobbies & Interests 18% Children 12% Good Health 9% Finances & Money 8% New Path 8% Source: Core Q1. Thinking about what’s next in your life, I would like you to think about the kinds of things you dream about doing—these could be things you have always wanted to do, but never got around to, or things you have done in the past and want to continue doing. What would you consider to be the one thing that you would most like to do? (Open ended/Unaided response) 8
  • 9. Puerto Rico: Survey Says? According to a 2010 survey, Puerto Rico’s 50+ population is financially powerful, young at heart, protective of their properties, focused on their well-being, and live for the moment while remaining fully capable of caring for themselves in the long run. They have a desire to contribute to society and to the communities in which they live. 9
  • 10. So it isn’t about AGE… …it’s about RELEVANCE 10
  • 13. Boomers: What’s Next? Only a third indicate they will stop working entirely after they retire They are re-seeking their relevance through finding purpose They want products with proof – real value not perceived value Half feel finding a purpose in life is more important than making money 13
  • 16. The New Language of Living Concepts That Connect Reimagine Opportunity Accomplishment Connections Learning Discovery Growth Purpose 16
  • 17. The New Language of Living Words to LOSE Words to USE Aging Living Longevity Bonus/ The New Life Stage Opportunity Generation Purpose Reinvention Meaning Sense of Accomplishment Life Long Learning Personal Growth Stage Learning “Aspire don’t Retire” Progression Navigator “I’m not done yet” Credible, Unbiased Source Indeed, a survey shows that Boomers in Puerto Rico are rejecting labels. They want to be treated as adults in their “mature stage” without labels referring to them as “senior citizens.” 17
  • 18. The New Language of Living what’s out what’s in guidance fresh perspectives advice shared experiences coaching peers the reality 18
  • 19. The New Language of Living real people, just like me. 19
  • 20. The New Language of Living mentors + allies. 20
  • 21. The New Language of Living language to lose…. language to use… provide guidance and expertise shared experience coach ally advisor mentor expert fresh perspective reinvent rally AARP gives/helps you with AARP connects you to information about it access to people who have done it the right language. 21
  • 22. The New Language of Living language to lose…. language to use… learn new skills adapt your skills to new careers new skills training skills assessment community service mentoring others, sharing your expertise meeting with a professional real human interaction stories and conversations opportunities the right language. 22
  • 23. Boomer Trends Adult Proms: coast to coast, from 20s to 60s VIP Rock Festival Packages: $1,000 air conditioned tents, gourmet meals and golf carts to a special viewing area 50+ Bikers: motorcycle makers see upside in 50+ market; and side cars make a comeback Burning Man Arts Festival: 50,000 attendees, 30% are age 40-80 “Singularity” as a mind set; MIT, Harvard and Bill Gates foresee limitless life spans 23
  • 24. The U-bend of Happiness Source: The Economist, PNAS paper: “A snapshot of the age distribution of psychological well-being in the United States” by Arthur Stone 24
  • 25. AARP Brand Positioning Future-oriented and Optimistic “The anthem for these generations is the desire to grow, learn, and discover. They have a positive view about these extra years of life. They see opportunity everywhere and seek it everywhere.” * Focused on Their Opportunity, Not Just their Age “I’m not thinking about where I’ve been. I’m thinking about where I’m going.” * Engaging (All About Them) instead of Paternalistic (All about Us) *You have to think of yourself as ‘Me, Inc.’”* 25
  • 26. AARP Brand Positioning As a diverse community of members, AARP creates opportunities and drives social change to help people overcome challenges, achieve goals, pursue dreams and live their best life. 26
  • 27. How to Communicate to 50+ It’s about living not aging. Don’t categorize. Don’t label. Don’t box them in. This is the Opportunity Generation. They see opportunity everywhere and seek it everywhere. They define and seek ways to enrich their lives themselves. They don’t need encouragement. 27
  • 28. How to Communicate to 50+ This generation has the desire to grow, learn, and discover. They have a positive view about these extra years of life. For a great future, they see the need to be open-minded, learn new things, and embrace change. They see life as a “progression” and “continuation.” 28
  • 29. 50+, Technology and Social Media Time to Debunk the Myths “Smartphone Ownership Among Boomers and Seniors Explodes” – Aging Online “Social Media Now Popular Among Older/Adult Internet Users” – Technorati Technology “Social Networking Gains Among Older Americans” -- New York Times “Downloadable interface simplifies Android phones for elderly users” – Springwise “Baby Boomers Far More Likely to Click Online Ads than Younger Generations…” – Marketwatch 29
  • 30. Enter Segmentation Basis for more strategic and prioritized development of offerings delivering relevance to different 50+ audiences Basis for supporting strategic communication in ways that are culturally and ideologically relevant Boomers are NOT Monolithic! 30
  • 31. If You Reach Them, They Will Spend 50+ represent the largest, fastest growing, richest consumer market on the planet, and: Generate more than 40% of all disposable income Account for 50% of all consumer spending 31
  • 32. If You Reach Them, They Will Spend 50+ spend more than 2.5 times that of younger consumers 18-34, and according to McKinsey: Buy 60% of all package goods 56% of all new cars 80% of leisure travel Are more likely to switch brands than people in their 20s and 30s Are willing to experiment: purchase more hybrid cars than other cohorts Are online in large numbers and spent nearly three times the national average in online buying BUT, only 10% of all ad spending is focused on the 50+ and many marketing departments and ad agencies focus on 18-34 year olds. 32
  • 33. Ample opportunities… are there for the taking if we are: CONNECTED Understand WHO the Boomers are! RELEVANT Create value in peoples lives! ENGAGED In how 50+ people are reimagining life 33