Improving business outcomes through a culture of innovation and digital engagement.

1. Services Overview
1
Improving business outcomes through a culture
of innovation and digital engagement
Ron Ellis, General Manager
713.397.9895 | ron.ellis@Sparkhound.com

2. 20+
years in, and we still have
that startup energy
4
region offices
250+
sparkies and growing
300+
clients served
Business Transformation
Digital and IT Strategy
Process Optimization
Organizational Effectiveness
Project Services
Data and Analytics
Business Intelligence and
Data Visualization
Predictive Modeling and
Machine Learning
Design and Optimization
Digital Enablement
Cloud Strategy and Implementation
Software Engineering and DevOps
Collaboration Platforms
IT Service Management and Business
Automation
Managed Services
Tier 1 and Tier 2 Help Desk
Post Go-Live Support
Natural Disaster Recovery
Mobilization
Engaged through the
entire technology lifecycle
2

3. Confidential for internal use only
PRACTICE OVERVIEW
Strategy and Analytics
3
Sparkhound Strategy and Analytics services deliver outcomes
with greater certainty by enabling our clients to make
intelligent, on-the-fly course correction using analytics-driven
applications aligned to critical business processes. Our
consultants define the strategic framework built around
guiding principles to ensure that the highest value can be
derived from each effort.
Strategy Consulting
Data Management and Visualization
Business Intelligence and Reporting
Advanced Analytics

4. Confidential for internal use only
PRACTICE OVERVIEW
Strategy and Analytics
4
Sparkhound Strategy and Analytics services deliver outcomes
with greater certainty by enabling our clients to make
intelligent, on-the-fly course correction using analytics-driven
applications aligned to critical business processes. Our
consultants define the strategic framework built around
guiding principles to ensure that the highest value can be
derived from each effort.
Strategy Consulting
Data Management and Visualization
Business Intelligence and Reporting
Advanced Analytics

5. Confidential for internal use only
CHALLENGE SOLUTION IMPACT
5
Operationally, turnover causes capacity challenges,
reduces revenue, and shrinks the bottom line.
Culturally, turnover erodes team membership, can
decrease employee engagement, and flatten overall
morale. With turnover negatively impacting their
operational and cultural domains, our client sought
to better understand how to control the costly
effects of unwanted turnover through an interactive
analytics solution.
After meeting with our client’s HR team to build a
thorough understanding of end-to-end hiring, team
member growth, and retention processes,
Sparkhound successfully designed and deployed an
interactive analytics solution for them.
By pulling data in real-time from a SQL 2017 data
warehouse with functionally enforced row-level
security, Sparkhound’s analytics solution for our
client’s turnover challenges included a turnover risk
indicator based on a custom-built, logistic
regression model embedded in a PowerBI
dashboard.
Thanks to Sparkhound’s solution, our client now has
a process for efficiently detecting and reducing an
estimated $1 million annually in unwanted
turnover as they continue to scale their $2 billion
business.
Increasing employee retention and decreasing
operational, financial, and cultural costs associated
with unwanted turnover could mean a 5-10% impact
on top and bottom-line results.
CLIENT SUCCESS
Caliber Collision Centers:
Predictive Analytics

6. Confidential for internal use only
PRACTICE OVERVIEW
Infrastructure Services
Sparkhound Infrastructure Services enable digital & cloud
transformation, allowing our clients to realize their business
objectives. Our deeply skilled and flexible consultants
deliver cost-efficient, scalable, flexible, and secure solutions
for our clients and their customers.
Cloud Transformation
Cybersecurity
Infrastructure Management
Messaging & Communications
Mobility & Security
Networking
6

7. Confidential for internal use only
PRACTICE OVERVIEW
Infrastructure Services
Sparkhound Infrastructure Services enable digital & cloud
transformation, allowing our clients to realize their business
objectives. Our deeply skilled and flexible consultants
deliver cost-efficient, scalable, flexible, and secure solutions
for our clients and their customers.
Cloud Transformation
Cybersecurity
Infrastructure Management
Messaging & Communications
Mobility & Security
Networking
7

8. Confidential for internal use only
CHALLENGE SOLUTION IMPACT
CLIENT SUCCESS
Legacy, On-Premise App
Migration to AWS
8
This large upstream energy company has multiple
offices distributed across the globe, each running
their own servers, databases, and applications. Their
WellView™ application runs on legacy infrastructure
and for a growing oil company, scaling the application
to additional sites and users became a challenge.
The WellView database stores information related to
all aspects of the oilwell lifecycle including
information collecting, analyzing, monitoring, and
reporting. Each office location included multiple SQL
servers and frontend servers for a total of 85 servers
and 10 WellView instances.
Sparkhound suggested consolidating the physical
WellView environment into a fully-managed
application streaming service from AWS called
AppStream.
Working side-by-side with the company’s DBAs and
WellView application owners, Sparkhound created a
major, detailed digital transformation plan into the
AWS cloud while tagging, monitoring and measuring
WellView’s new cloud streaming process to all
associated desktops.
Leveraging AppStream, the oil company was able to
fully scale and stream WellView in the AWS cloud to
all user desktops — in every office — without
acquiring, provisioning and adding additional
operating hardware. They were able to consolidate
85 SQL servers down to 15 and one instance lowering
over IT costs and adding more agility.
With Sparkhound’s assistance, the upstream oil
company simplified their WellView application
delivery by consolidating their on-prem hardware,
enabling them to stream the application from cloud.
The benefits of the WellView cloud migration soon
became apparent as the company was able to
downsize its physical IT infrastructure by 70% while
realizing faster application performance and the
redundancies inherently built into the AWS cloud.
Additional benefits included:
Optimized Application Production
Improved Cost and Operational Efficiencies
Reduced Software Licenses and Maintenance Costs

9. Confidential for internal use only
PRACTICE OVERVIEW
Business Automation
Business Automation connects people and information to
realize business objectives. Our skilled consultants apply
leading technologies to solve business problems with an
intent focus on user experience and the business outcome.
Business Process Automation
Collaboration and Productivity
Content Management Systems
IT Service Management
Managed Services
9

10. Confidential for internal use only
PRACTICE OVERVIEW
Business Automation
Business Automation connects people and information to
realize business objectives. Our skilled consultants apply
leading technologies to solve business problems with an
intent focus on user experience and the business outcome.
Business Process Automation
Collaboration and Productivity
Content Management Systems
IT Service Management
Managed Services
10

11. Confidential for internal use only
SOLUTION SUCCESS
Intranet (EntryPoint)
PSAV
PSAV requested a newly-designed intranet site to serve as a hub
for communications, resources and interaction. Created using
EntryPoint, the new site offered a central repository for
announcements and articles, career opportunities, Yammer
feeds, and a global team member search among others.
By centralizing communications, email “noise” was dramatically
reduced. The metadata incorporated allowed technicians to
search for reference materials critical to daily operations instead
of relying on tribal knowledge. The site also drastically improved
communications and sharing of ideas, due to a versatile, auto-fill
people directory, in some cases saving associates hours per day.
11

12. Confidential for internal use only 12
PRACTICE OVERVIEW
Application Services
Leveraging technical acumen, best practice
methodology, and our entrepreneurial spirit,
Sparkhound’s Application Services develop
solutions that make a difference.
Application Lifecycle Management & DevOps
Cloud Computing
Data Design & Management
Mobile and Client Apps
Emerging Technologies

13. Confidential for internal use only 13
PRACTICE OVERVIEW
Application Services
Leveraging technical acumen, best practice
methodology, and our entrepreneurial spirit,
Sparkhound’s Application Services develop
solutions that make a difference.
Application Lifecycle Management & DevOps
Cloud Computing
Data Design & Management
Mobile and Client Apps
Emerging Technologies

14. Confidential for internal use only
SOLUTION SUCCESS
Application Services
LAFAYETTE
GENERAL HEALTH
Lafayette General Health (LGH) needed an iOS and Android
application for patients to find the nearest hospitals,
Emergency Room wait times, doctors by their specialties,
and illness concentrations by geography. Our expertise with
cross-platform development using Xamarin enabled us to
deliver two mobile applications at a cost savings to LGH.
14

15. Confidential for internal use only
PRACTICE OVERVIEW
Business Transformation
Sparkhound Business Transformation partners with
clients to identify, plan for, and execute business
strategies & solutions. Our depth and breadth of
experience allows us to use industry best practices,
proven methodologies, and strategic innovations to
find the right approach for each client.
Project Management
Project Management Offices and Centers
of Excellence
Organizational Change Management
Fractional CIO Strategy
15

16. Confidential for internal use only
CHALLENGE SOLUTION IMPACT
16
In Q4 2016, executive leadership identified
23 improvement initiatives to help the
Finance organization become “first in class”
based on an audit done by an outside
consulting firm. These initiatives ranged in
complexity from simple process optimization
and documentation to full systems
implementations and integrations. However,
leadership determined that to cut costs they
would manage and execute all the initiatives
using internal Murphy resources.
We set up and managed a Finance Project
Management Office (PMO) to organize,
standardize, and report on all 23 initiatives.
This included reviewing the scope, timeline,
and required resources for all initiatives,
structure and standards for the management
and execution of scope, project and program
level reporting and executive communication
cadence. Additionally, we supported Murphy
employees that wanted to manage their own
projects as well as the management of
projects that did not have a designated
Murphy owner. We provided Organizational
Change Management support for initiatives
with greater communication needs,
substantial change impacts, or higher risk of
user adoption challenges.
The successful assessment, execution and/or
consolidation of 46 initiatives were
completed within just 18 months. The
Project Management Office also conducted
multiple Benefits Realization exercises for
the program that identified 72 tangible and
intangible benefits totaling $42,000,000 and
7,200 man-hours of savings for the
department in 2017 and 2018.
CLIENT SUCCESS
Murphy Oil
Corporation

17. PRACTICE OVERVIEW
Managed Services
Leveraging Sparkhound Managed Services, our
clients’ are able to repurpose their existing staff
to focus on more value added activities in
support of their corporate strategies. This
increased focus on driving out commoditized
support, not only lowers the overall cost of
ownership but also frees IT to be more strategic
when it comes to digital enablement where it
matters, in the business.
Confidential for internal use only 17

18. Confidential for internal use only 18
PRACTICE OVERVIEW
Managed Services
WHAT WE DO
We help clients refocus their technology teams on more value-added activities by
providing relief from ongoing support requests.
Capabilities:
24x7 Tier 1 Helpdesk
A single-point of contact to our U.S.-based technicians
available 24x7 for incident triage, resolution, and/or
escalation.
24x7 Tier 1 Helpdesk
+ Tier 2 Support
Adds support for more involved incidents requiring deeper
know-how and expertise.
24x7 Remote Monitoring
Around-the-clock monitoring of system alerts and
notifications for triage, validation, and proper escalation to
the correct team.
One-Time Helpdesk Support
Provides one-time helpdesk services designed to bolster IT
support during high-demand, large-scale system changes.
Case Study:
LCMC Health:
Our team helped bring 5
recently-merged hospitals
together onto our
managed help desk
solution – a single point of
contact for all personnel
across the five facilities.
Sparkhound’s help desk
solution has been
instrumental in unifying
the new hospital system all
while improving customer
satisfaction scores,
resolution metrics, and
reducing overall costs.

19. SOLUTION SUCCESS
Managed Services
LCMC HEALTH SYSTEM
Confidential for internal use only
LCMC needed to bring five very disparate hospital systems
together under a single help desk solution. Additionally,
they were launching a complex, new Electronic Medical
Records (EMR) system and needed intensive support during
the changeover. Under a tight timeframe, we implemented
a Tier 1 solution that exceeded metrics while reducing
LCMC’s help desk operating costs by more than 25%.
“Our goal was to do
more with less and
they definitely
achieved that for us.
They understand
what makes
healthcare tick.”
Martin Prince
AVP of IT Operations
19