After considering several vendors, Coventry Connections selected Rogers to provide wireless network services for their mobile point-of-sale (POS) solution.

1. case study:
Coventry
Connections
The Challenge
Coventry Connections is an Ottawa, ON based taxi fleet operator that offers end-
to-end services for advanced taxi fleet management. The company operates nine
taxi fleets totalling nearly 1,000 vehicles in six Canadian cities and provides over
10 million rides a year.
Coventry Connections sought to improve customer experience and achieve
Company Profile operational efficiencies by introducing a new driver payment system. Under the old
system, customers not paying cash could pay either by credit card or taxi chit. The
• rovides taxi and fleet
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former involved manually processing the transaction and authorizing the payment.
management services that deliver
The latter offered greater convenience but also involved manual processing and
better customer service, greater
driver satisfaction and enhanced paper-based billing. The company recognized that a wireless payment solution
safety systems at a low cost could drive efficiencies while enabling the company to provide a differentiated
• perates in 6 Canadian cities
O service to customers.
with 9 taxi fleets
The Solution
• rovides over 30,000 rides per day
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After considering several vendors, Coventry Connections selected Rogers to provide
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wireless network services for their mobile point-of-sale (POS) solution. The innovative
technology enables drivers to offer many payment options to customers, including
“Rogers has been instrumental bank debit cards and credit cards as well as “smart” student card processing for
in helping us use technology to Ottawa’s three universities. The flexible technology will enable additional payment
reduce costs and provide a higher options in the future. Data flows reliably and securely over the Rogers 3G network,
level of service to our customers.
and transactions are quickly authorized in real time.
The Rogers team doesn’t only
act as a supplier but as a friend,
Benefits
and as far as I’m concerned the
According to Coventry Connection’s president, Hanif Patni, “The primary benefit
relationship will only grow.”
of the solution is the convenience and flexibility that it offers our customers, who
Hanif Patni, Coventry Connections now enjoy quick new payment methods. It also simplifies payment for drivers
and reduces back office billing processes.” The scalable solution will support the
company’s ambitious growth plans. The solution was very cost effective, and
reasonable monthly data rates have made it viable to roll out the solution to
approximately 1,000 vehicles.
Coventry Connections recognizes that to achieve its goal of being a national
operator, it must continue to think innovatively and implement technology wisely.
That’s why the company continues to work with Rogers on groundbreaking
solutions, such as wireless direct line services that drastically reduce operating
costs and collapse implementation time. With new payment applications and other
innovations, Coventry Connections and Rogers are driving change in the Canadian
taxi industry.
For information about a Rogers solution for your organization, contact your
Rogers account representative or visit rogers.com/business
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