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Canadian Business Leaders Survey
September 2015
2
Background
Vision Critical is conducting this research to assess how medium and large Canadian businesses would benefit ...
3
Methodology
Overview:
From September 2nd to September 14th, 2015, Vision Critical conducted an online survey. Participan...
4
Executive Summary
Business Leaders are acutely aware of the fact that managing networks and business technology is a tim...
Perspectives On IT –
Business Leaders vs. IT Leaders
6
Key Attitudes Towards Status Quo in IT
Business Leaders and IT Leaders alike express significant concerns about the prop...
7
Ideally, more
effort would be
spent on
innovation and
strategic
planning
Current vs. Ideal Allocation of IT Effort Accor...
8
Current vs. Ideal Allocation of IT Effort According to IT Leaders
Similarly, IT Leaders recognize that ideally they woul...
9
Current vs. Ideal IT Budget Allocation – Business vs. IT Leaders
From a budget point of view, Business Leaders and IT Le...
10
Estimated Hours Per Week Wasted Managing Outdated Networks/Systems
Three-in-four agree that a lot of time is wasted man...
11
Proportion of IT Time Spent on Various Areas
Both Business Leaders and IT estimate that the majority of their IT team’s...
12
Monitoring/updating/maintaining networks that support
business to minimize down-time
Providing world-class security for...
13
IT Team’s Performance
Monitoring, updating and maintaining the networks that
support the business to minimize down-time...
14
Relative Importance of Key IT Functions
Through a Shapely Value Regression analysis where all of these IT functions are...
15
Drivers of IT Performance Ratings: Business Leaders vs. IT Leaders
More strategic tasks such as improving business proc...
16
BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161)
Q_SATISFACTION_SECURITY. How satisfied are you wit...
17
Security Breach Incidents
More than one-in-four Business Leaders and IT Leaders report that they have experienced at le...
18
Satisfaction with IT Security Elements
Both Business and IT Leaders are most satisfied with their IT network’s ability ...
19
BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161)
[Q_Satisfaction_Security_Elements] How satisfied w...
20
Common Perceptions – Business Leaders vs. IT Leaders
Business and IT Leaders are in agreement that simplifying networks...
21
Divergent Perceptions – Business Leaders vs. IT Leaders
There is more disagreement between IT Leaders and Business Lead...
Rogers - Canadian Business Leaders Survey 2015
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Rogers - Canadian Business Leaders Survey 2015

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Vision Critical has conducted this research to assess how medium and large Canadian businesses would benefit if they adopted a cloud-based, virtually managed network service. In order to understand this issue, the current study aims to evaluate the extent to which these businesses can save time, money and resources by upgrading their old, legacy network technology with cloud-based, virtually managed network solutions.

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Rogers - Canadian Business Leaders Survey 2015

  1. 1. Canadian Business Leaders Survey September 2015
  2. 2. 2 Background Vision Critical is conducting this research to assess how medium and large Canadian businesses would benefit if they adopted a cloud- based, virtually managed network service. In order to understand this issue, the current study aims to evaluate the extent to which these businesses can save time, money and resources by upgrading their old, legacy network technology with cloud-based, virtually managed network solutions. In addition, the perceptions of Canadian Business Leaders and IT Leaders will be compared on specific issues such as:  The extent to which they are struggling to manage their networks given the explosion of mobile device and data usage.  Spending time keeping the lights on vs. innovating in their business.  Enabling a mobile workforce (i.e. enabling a workplace that allows employees to work wherever and whenever they want).  Keeping up with the rapid changes in their workplace.  Able to attract and retain customers and enrich the customer experience with technology.  Able to minimize security risks and protect their data and information.  Able to benefit from cloud technology.
  3. 3. 3 Methodology Overview: From September 2nd to September 14th, 2015, Vision Critical conducted an online survey. Participants were recruited through the Angus Reid Forum – Vision Critical’s proprietary online access panel which includes more than 3,000 Business Leaders and the Aeroplan Advisors online B2B community. Sample Size: The national sample size was 531 respondents, consisting of 370 Business Leaders and 161 IT Leaders. The final data was unweighted. Qualifying Criteria: All participants were Business or IT Leaders in medium (20-499 employees) or large (500+ employees) companies. Definitions Business Leader: Business Owners, Business Management (at board level), or Senior Management / Executive / Director (not at board level) whose primary role is in an area outside of business technology and/or IT. IT Leader: Respondents whose primary role is in business technology and/or IT.
  4. 4. 4 Executive Summary Business Leaders are acutely aware of the fact that managing networks and business technology is a time consuming and costly endeavor – and many feel that, when it comes to IT, they are spending more time “keeping the lights on” than they are thinking about the strategic direction of the business. IT Leaders and Business Leaders alike would like to see more of their IT team’s time and money spent on strategy and innovation as opposed to operations activities. In particular, time spent managing outdated technologies is perceived to cost businesses an average of more than 200 hours per week in wasted hours. Overall, Business Leaders and IT Leaders alike recognize that while IT as a business unit currently delivers on many “core” functional areas, such as security, help desk support and implementation and maintenance of technology, it is currently under-delivering on key strategic functions that drive overall performance ratings. Even when it comes to core functional areas such as security, Business Leaders recognize that there are gaps. Many believe that the complexity of their networks raises some concerns about security and more than one-in-four claim to have experienced at least one security breach in the past year. The ability to minimize security risks to protect data and information is currently what is most impactful in terms of driving satisfaction with IT network security. To this point, most Business Leaders agree that simplifying networks to make them easier to manage would be a significant benefit to the business.
  5. 5. Perspectives On IT – Business Leaders vs. IT Leaders
  6. 6. 6 Key Attitudes Towards Status Quo in IT Business Leaders and IT Leaders alike express significant concerns about the proportion of IT resources spent on network management and keeping up with increasing data and mobility demands. These concerns grow along with business size among Business Leaders at companies of more than 100 employees – and especially among those at companies of 500+ employees. BASE: All Respondents [Q_Attitudes_New] To what extent do you agree or disagree with the following statements? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 3-5% of responses) “When it comes to IT, we are spending more time keeping the lights on than thinking about strategic direction of the business.” 76% of Business Leaders (and 77% of IT Leaders) agree “A lot of our IT resources are spent keeping our networks and technology up and running.” 74% of Business Leaders (and 74% of IT Leaders) agree “Network management is expensive and time- consuming.” 73% of Business Leaders (and 78% of IT Leaders) agree “It's becoming difficult to manage networks that connect our business, employees and customers given the explosion of mobile devices and data usage.” 67% of Business Leaders (and 63% of IT Leaders) agree BASE: Business Leaders (n=370); IT Leaders (n=161) BASE: Business Leaders (n=343); IT Leaders (n=159) BASE: Business Leaders (n=332); IT Leaders (n=156) BASE: Business Leaders (n=338); IT Leaders (n=158)
  7. 7. 7 Ideally, more effort would be spent on innovation and strategic planning Current vs. Ideal Allocation of IT Effort According to Business Leaders Right now, it is a common perception among Business Leaders that much of their IT team’s effort is spent building, maintaining and managing networks and technology and very little is spent delivering value to the business through innovation and strategic planning BASE: All Respondents – Business Leaders (n=370) [Q_Time_Current] CURRENTLY, what proportion of your company’s IT effort (i.e., time and staffing resources as opposed to budget) would you say is spent on each of the following functions in a typical week? [Q_Time_Ideal] IDEALLY, what proportion of your company’s IT effort (i.e., time and staffing resources as opposed to budget) would be spent on each of the following functions in a typical week? 27 21 30 26 19 18 24 35 Delivering value to the business through innovation and strategic planning Building/maintaining network redundancies for data storage and recovery Updating/maintaining/managing networks, security protocols and systems Setting up/updating/managing devices/technology +11 -1 -4 -6 CURRENT IDEAL.VS. Net Difference (Ideal - Current)
  8. 8. 8 Current vs. Ideal Allocation of IT Effort According to IT Leaders Similarly, IT Leaders recognize that ideally they would be spending more time on strategic initiatives. BASE: All Respondents – IT Leaders (n=161) [Q_Time_Current] CURRENTLY, what proportion of your company’s IT effort (i.e., time and staffing resources as opposed to budget) would you say is spent on each of the following functions in a typical week? [Q_Time_Ideal] IDEALLY, what proportion of your company’s IT effort (i.e., time and staffing resources as opposed to budget) would be spent on each of the following functions in a typical week? 25 22 28 23 20 20 28 36 Delivering value to the business through innovation and strategic planning Building/maintaining network redundancies for data storage and recovery Updating/maintaining/managing networks, security protocols and systems Setting up/updating/managing devices/technology +8 = -5 -3 CURRENT IDEAL.VS. Net Difference (Ideal– Current) Ideally, more effort would be spent on innovation and strategic planning
  9. 9. 9 Current vs. Ideal IT Budget Allocation – Business vs. IT Leaders From a budget point of view, Business Leaders and IT Leaders estimate that approximately one-third of their company’s IT budgets are spent on strategic activities, whereas they would like to see that closer to half. BASE: All Respondents – Business Leaders (n=370), IT Leaders (n=161) [Q_Budget_Current] CURRENTLY, what proportion of your company’s IT budget would you say is spent on each of the following functions? [Q_Budget_Ideal] IDEALLY, what proportion of your company’s IT budget would be spent on each of the following functions? 72 54 28 46 Strategic activities such as planning and innovation Operational activities such as managing and maintaining existing business technologies BUSINESS LEADERS 63 51 37 49 CURRENT IDEALVS. CURRENT IDEALVS. IT LEADERS PROPORTION OF IT BUDGET SPENT PROPORTION OF IT BUDGET SPENT
  10. 10. 10 Estimated Hours Per Week Wasted Managing Outdated Networks/Systems Three-in-four agree that a lot of time is wasted managing legacy networks. According to IT Leaders, an average of nearly 170 hours per week is wasted managing outdated network technology and systems. The perception of Business Leaders is that it is even higher, estimating it to be over 200 hrs/wk on average and upwards of 450+ hrs/wk at Canada’s largest companies of 500 or more employees. 214 168 Average Hours/Week Wasted BASE = Agree with statement “A lot of time and money is wasted managing old, legacy network technology/systems” – Business Leaders (n=249); IT Leaders (n=124) [Q_Attitudes] Approximately how many hours per week – in total across all of your employees – would you say are wasted managing these outdated networks and systems? “A lot of time and money is wasted managing old, legacy network technology/ systems.” 73% of Business Leaders (and 79% of IT Leaders) agree BASE = All Respondents – Business Leaders (n=339); IT Leaders (n=157) [Q_Attitudes_New] To what extent do you agree or disagree with the following statements?
  11. 11. 11 Proportion of IT Time Spent on Various Areas Both Business Leaders and IT estimate that the majority of their IT team’s time is spent on the support, management and monitoring of IT systems, leaving a small proportion of their time spent on innovation and improving processes. BASE: All Respondents – Business Leaders (n=245), IT Leaders (N=161) Q.IT_Role. [Mean Summary] Thinking of a typical week, approximately what proportion of your IT team’s time is spent on each of the following areas? 26 18 32 39 17 14 26 28 IT Leaders Business Leaders Working with business units to help them be innovative and improve processes Supporting staff/employees with their IT needs Supporting those from the outside who utilize or rely on your IT systems and networks Monitoring and managing systems and communications 81% 74% % Time Spent Supporting, Managing and Monitoring IT Systems
  12. 12. 12 Monitoring/updating/maintaining networks that support business to minimize down-time Providing world-class security for the business' IT / network systems Helping improve business processes to create greater efficiencies and productivity Supporting the business by providing and setting up new devices / technology (e.g. Computers etc.) Providing help desk support to business users when things go wrong or change Helping the business create stronger engagement with customers to improve experiences Enabling mobility to help the workforce work wherever they want/be more productive Providing strategic direction by planning for the future technology needs of the business Driving value by introducing technology/processes to ensure competitive market leadership Collecting intelligence from customers to enhance loyalty programs and custom applications Importance of Selected IT Functions IT Leaders and Business Leaders are generally in agreement when it comes to the importance of various IT functions. Most agree that maintaining and securing networks and improving business processes are fundamental to IT. BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161) Q_IT_Importance. Thinking about the role of IT in the future success and growth of your business, how important are each of the following elements for your IT team to focus on? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 5-12% of responses) 72% 67% 66% 62% 62% 59% 59% 57% 56% 42% 69% 63% 69% 59% 58% 58% 58% 57% 54% 44% Business Leaders IT Leaders % Important (8-10 on a 10 point scale)
  13. 13. 13 IT Team’s Performance Monitoring, updating and maintaining the networks that support the business to minimize down-time Providing world-class security for the business' IT and network systems Providing help desk support to business users when things go wrong or change Providing and setting up new devices and technology, such as computers, mobile phones and pagers Enabling mobility in the business to help the workforce work wherever they want and be more productive Providing strategic direction by planning for the future technology needs of the business Helping the business create stronger engagement with customers and improve customer experiences Helping improve business processes to create greater efficiencies and productivity Driving value by introducing technology and processes to ensure competitive differentiation/market leadership Collecting intelligence from customers to enhance our loyalty programs and custom applications 50% 49% 49% 45% 38% 33% 30% 29% 29% 27% 56% 56% 53% 53% 43% 51% 45% 47% 45% 38% Business Leaders IT Leaders % Rated Performance as 8-10 (on a 10 point scale) BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161) Q_IT_Performance. And how would you rate your IT team’s performance on each of these measures? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 6-20% of responses) When it comes to their IT team’s performance, however, there is less agreement between IT Leaders and Business Leaders – especially when it comes to strategic planning, and driving value for the business. While IT Leaders perceive stronger performance on the strategic direction of the IT team (50%+ rated it high) , only 1 in 3 Business Leaders give it the same performance rating.
  14. 14. 14 Relative Importance of Key IT Functions Through a Shapely Value Regression analysis where all of these IT functions are considered together, it is clear that strategic functions such as improving business processes, providing strategic direction and driving value for the business by introducing technology and processes to ensure competitive differentiation/market leadership are relatively more important compared to tactical functions when it comes to evaluating IT’s performance. 14% 14% 11% 11% 10% 10% 8% 8% 7% 6% 12% 15% 13% 15% 6% 7% 7% 9% 8% 8% Helping improve business processes to create greater efficiencies and productivity Providing strategic direction by planning for the future technology needs of the business Driving value for the business by introducing technology and processes to ensure competitive differentiation/market leadership Monitoring, updating and maintaining the networks that support the business to minimize down-time Providing help desk support to business users when things go wrong or change Enabling mobility in the business to help the workforce to be more productive Helping the business create stronger engagement with customers and improve customer experiences Providing world-class security for the business' IT and network systems Supporting the business by providing and setting up new devices and technology, such as computers, mobile phones and pagers Developing intelligence from customers to enhance our loyalty programs and custom applications Business Leaders IT Leaders Q_PERFORMANCE_OVERALL. And overall how would you rate your current IT systems, processes and strategy? Q.IT_Performance. And how would you rate your IT team’s performance on each of these measures? RelativeImportance R2 = 71% IT Leaders 75% Business Leaders
  15. 15. 15 Drivers of IT Performance Ratings: Business Leaders vs. IT Leaders More strategic tasks such as improving business processes and driving value are currently seen as areas for improvement for IT among Business Leaders and IT Leaders alike – although providing strategic direction is perceived to be more of a core strength among IT Leaders. Developing customer intelligence and engagement is not currently perceived to be a core IT function by either side, while providing world-class security and providing/setting up new technology is considered to be “table stakes”. BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161) Q_PERFORMANCE_OVERALL. And overall how would you rate your current IT systems, processes and strategy? Q.IT_Performance. And how would you rate your IT team’s performance on each of these measures? RelativeImportance Performance Rating Higher Performance Higher Importance Lower Performance Higher Importance Improve business processes Providing strategic direction Driving value for the business Monitoring, updating and maintaining networks Providing help desk support Enabling mobilityStronger engagement with customers Providing world class security Providing and setting up new technology Developing intelligence Lower Performance Lower Importance Higher Performance Lower Importance R2 = 71% IT Leaders 75% Business Leaders
  16. 16. 16 BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161) Q_SATISFACTION_SECURITY. How satisfied are you with the security of your IT networks? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 4% of responses) Overall Satisfaction with IT Security While overall, there is a high level of satisfaction with IT Security, Business Leaders are somewhat less satisfied than IT Leaders. 5% 11% 51% 48% 44% 40% IT Leaders Business Leaders Not at all satisfied Not very satisfied Somewhat satisfied Very satisfied 88% 95% % “Satisfied”
  17. 17. 17 Security Breach Incidents More than one-in-four Business Leaders and IT Leaders report that they have experienced at least one security breach at their company in the past year, Almost as many more say that they’d prefer to not reveal the number of security breaches they’ve experienced. 57%26% 16% # Security Breaches in past year 49% 29% 22% Business Leaders IT Leaders“The complexity of the company's networks raises some concerns about security.” 64% of Business Leaders (and 70% of IT Leaders) agree BASE: All Respondents – Business Leaders (n=370), IT Leaders (n=161) [Q_Attitudes_New] To what extent do you agree or disagree with the following statements? [Q_SECURITY_BREACH] To the best of your knowledge, approximately how many, if any, security breaches has your company experienced during the past year?
  18. 18. 18 Satisfaction with IT Security Elements Both Business and IT Leaders are most satisfied with their IT network’s ability to minimize security risks. IT Leaders are more likely to be satisfied with all aspects of IT network security. However, Business Leaders see room for improvement when it comes to being more proactive, collaborative and timely. BASE: All Respondents – Business Leaders (n=370), IT Leaders (n=161) [Q_Satisfaction_Security_Elements] How satisfied would you say you are with each of the following elements of your IT network security? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 6-8% of responses) Minimize security risks to protect your data and information Easily manage user profiles, applications and settings Proactively manage your networks and IT systems to avoid technical problems before they occur Enable collaboration - specifically with teams and individuals not at the same location Rapidly deploy new services and functions where and when needed 50% 41% 39% 35% 28% 55% 53% 47% 52% 37% Business Leaders IT Leaders % Satisfied with Network Elements (Top 3 Box)
  19. 19. 19 BASE: All Respondents – Business Leaders (n=348), IT Leaders (n=161) [Q_Satisfaction_Security_Elements] How satisfied would you say you are with each of the following elements of your IT network security? Q_SATISFACTION_SECURITY. How satisfied are you with the security of your IT networks? Drivers of Security Satisfaction: Business vs. IT Leaders The ability to minimize security risks is, by far, considered to be the most important aspect of network security. Proactive management of networks and IT systems and ease of managing users are considered important, but not critical, while collaboration and rapid deployment of new services are not currently driving satisfaction with IT networks. RelativeImportance Satisfaction with IT Security Elements Higher Satisfaction Higher Importance Lower Satisfaction Higher Importance Ability to minimize security risks to protect your data and information Ability to proactively manage your networks and IT systems to avoid technical problems before they occur Ability to easily manage user profiles, applications and settings Ability to enable collaboration - specifically with teams and individuals not at the same location Ability to rapidly deploy new services and functions where and when needed Lower Satisfaction Lower Importance Higher Satisfaction Lower Importance R2 = 38% IT Leaders 51% Business Leaders
  20. 20. 20 Common Perceptions – Business Leaders vs. IT Leaders Business and IT Leaders are in agreement that simplifying networks would be a significant benefit to their business and that they struggle to keep up with changes in technology. They also agree that cloud-based management of network systems is the direction that many businesses are going. BASE: All Respondents – Business Leaders (n=370); IT Leaders (n=161) [Q_Attitudes_New] To what extent do you agree or disagree with the following statements? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 5-14% of responses) Simplifying networks to make them easier to manage would be a significant benefit to the business. Cloud-based management of network systems is the direction that many businesses are going. We struggle to keep up with the rapid changes in technology that impact our business. 87% 79% 65% 84% 82% 66% Business Leaders IT Leaders % Agree (Somewhat or Strongly)
  21. 21. 21 Divergent Perceptions – Business Leaders vs. IT Leaders There is more disagreement between IT Leaders and Business Leaders when it comes to believing that they companies make effective use of applications, use technician’s time wisely and make use of the most up-to-date technology when it comes to customer retention and acquisition. BASE: All Respondents – Business Leaders (n=370); IT Leaders (n=161) [Q_Attitudes_New] To what extent do you agree or disagree with the following statements? NOTE: Excludes “Don’t Know/Not Applicable” (approx. 5-8% of responses) 67% 61% 53% 75% 75% 74% Business Leaders IT Leaders % Agree (Somewhat or Strongly) Sending technicians to business branches/offices to maintain networks is not a good use of their time. We make effective use of applications/technology designed to enrich our customers' experience with the business. We use the most up-to-date technology to facilitate acquisition and retention of customers.

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