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Here at Rogers, we’re always looking at ways to improve our performance, to do the best for the environment, the economy and society. Whether it’s finding new ways to reduce our environmental impact through lighting upgrades, lessening our vehicle loads to use less fuel, or minimizing waste at our offices, or through investing in our communities by providing cash donations and free air time so that charities can promote their cause, we at Rogers are doing our best to invest in the communities we serve.
Last week we launched our latest Corporate Social Responsibility Report, highlighting our successes and challenges in sustainability over the last year. Some of our highlights include:
Reducing our internal paper usage by 19% percent and increasing our number of customers using e-billing from 25% to 35%.
Printing all Rogers Publishing magazines on Forest Stewardship Council (FSC) certified paper.
Diverting 2557 tonnes of office waste and 375 tonnes of telecom and IT-related products from landfills, an 11% and 57% increase, respectively, from 2010.
Providing more than $71 million in cash and in-kind support to registered charities and non-profits. This includes the 2011 launch of Rogers Youth Fund, our new corporate giving strategy focused on empowering at-risk youth through education.
Best-in-class employee engagement scores, achieved through excellent employee communication tools and feedback channels, a national wellness program and having an inclusive culture.
Our new problem resolution tools and process to better address customers’ issues and biggest pain points. Rogers is also the only telecommunications company in Canada to have an in-house Ombudsman.
Our customers can take part too – by registering for e-billing, or donating your used handset to our Phones for Food program, you can help us reduce waste and minimize our impact on the environment.