1. #CONNECT2013
On Boarding and Customer Support

2. © 2013 Qualcomm Life. All rights reserved.
Agenda
• 2net SystemArchitecture
• Customer Support Improvements
• SystemAccess and Management (SAM) Roadmap
• Software Release Schedule
• Documentation and Training Improvements
• Device Roadmap and Device Interactions
• Q&A
2

3. © 2013 Qualcomm Life. All rights reserved.
Qualcomm Life Ecosystem
3
Note: Both the2netHubandPlatform are(1) FDAlisted Class I MDDS(US) (2) CEregistered, Class I listed MDD under EU Directive93/42/EEC (Europe) (3) Class I listed CMDCAS (Canada).

4. © 2013 Qualcomm Life. All rights reserved.
Video: How 2net Works
4

5. © 2013 Qualcomm Life. All rights reserved.
#CONNECT2013
Customer Support Improvements

6. © 2013 Qualcomm Life. All rights reserved.
• ImprovetheOn Boarding Process
• Give Customer PortalAccess at the beginning of On Boarding
• Rewrite REST Documentation to providemore clarity and
incorporate2netConnect APIs
• Rewrite On Boarding Documentation
• Create Videos of key customer activities
• Create new administrativefeatures for:
• Hub and device management
• Troubleshooting
• Enhance Customer Cares ability to supportcustomers
• Simplify the device registration and pairing process
• Give customers theability to upgradetheir own hub software.
• Providecustomer supportin the local time zones
Simplify 2net Customer On Boarding and Support

7. © 2013 Qualcomm Life. All rights reserved.
Action Plan and Accomplishments
7
• Build a more robustSystem Access and Management (SAM) Platform
• Manage hubs and devices in near real time
• Make REST API development completely optional
• Launched REST APIs to supportHub Health Information
• Develop clear concisedocumentation and trainingmaterials
• Launched new 2net trainingprogramand documentation
• Bridge the gap between customers and device partners
• Help drivewireless standardswith devicepartners
• Formally partner with device OEMs to improve interoperability
• Support Augmentation
• Build a supportteam in the US, and Europe
• Leverage Bangaloreteam
• Improved trainingfor tier 2 customer serviceteam.
• Launched new demo process thatimproves reliability and speeds up the conversion to a launched
customer
• Created upgrade scripts thatallowfield upgrades of hub platformsoftware
• Deploy new device adapters faster
• Enabled three device OEM’s for hub SDK
• Virtual Hub beta test launch and support
• New devices added to portfolio
• MIR, Choicemed, Polymap,Zephyr, Omron Pedometer
• New SalesForceadmin portal improvements launchingin September
• Launched Tier-1 monitoringdependency map for both US and EU 2net SP and companion

8. © 2013 Qualcomm Life. All rights reserved.
#CONNECT2013
2net Operational Training Kit

9. © 2013 Qualcomm Life. All rights reserved.
2net Operational Integration Training Kit
Up to date, comprehensive and customer centric
documentation addressing various aspects of 2net
integration including;
• System Architecture
• REST Web Services API
• Device Interaction Guide
• Customer Support Portal User Guide
• Troubleshooting Guide
9
What’s New?
New

10. © 2013 Qualcomm Life. All rights reserved.
2net System Architecture Overview
1
0
CONTENTS
1 Introduction
2 What is 2net
2.1 High level systemoverview
3 2net Gatew ays
3.1 2net hub
3.2 Virtualhub
4 2net Service Platform
5 Data Delivery
5.1 Posting customer data
5.2 2net Connect API
6 Biometric Data Processing
6.1 Measurement device
6.2 Device communications w ith the 2net hub
6.3 Data communications to the SP and external systems
7 System Configurations
7.1 Customer configurations
7.2 Device connections
8 Service Security
8.1 Security layers
8.2 Hub transmission security pyramid
Hub
Virtual
Hub
Mobile
Data
Network
2net
Service
Platform
Internet
Visualization/
Analysis
Customer
Data handling
2net
Connect
Server
Biometric
Data
• A technical guide on 2net as a system and as a service

11. © 2013 Qualcomm Life. All rights reserved.
2net Device Interaction Guide
1
1
CONTENTS
1. Integrated Devices
2. Device Dependencies
3. Recommended Kit
Combinations
4. Known Behavior and Issues
• A technical guide on devices currently in the 2net ecosystem along with guidance on kit
combinations and known device behaviors

12. © 2013 Qualcomm Life. All rights reserved.
2net REST Web Services API, Customer Version
12
CONTENTS
1 Introduction
2 2net SP REST Web Services
2.1 Introduction
2.2 Request/Response
2.3 REST API overview
2.4 Create services
2.5 Read services
2.6 Update services
2.7 Error messages
3 Examples
4 Device Data Exporting
4.1 Customer device model adapters
4.2 Generic device model adapters
A Schemas
B Error and Status Codes
C REST Web Service Test Client Setup
C.1 REST setup and verification
C.2 Sample scripts
D Supported Time Zones
• A REST API guide that is relevant and customer friendly

13. © 2013 Qualcomm Life. All rights reserved.
2net Customer Support Portal User Guide
1
3
CONTENTS
1 Introduction
2 Home Tab
3 Create, Edit and View Cases
4 Manage Hubs
4.1 Hub Management tab
4.2 View details for a specific hub
4.3 Activate/deactivate a hub
4.4 Transfer a hub
4.5 View hub-related transactions
for a user
5 Manage Devices
5.1 Device Management tab
5.2 View details for a specific device
5.3 Activate/deactivate a device
5.4 Register a device
5.5 Transfer a device
5.6 View device-related transactions
for a user
6 View Articles
• A guide to navigating the 2net SalesForce Customer Portal

14. © 2013 Qualcomm Life. All rights reserved.
2net Customer Troubleshooting Guide
1
4
CONTENTS
1 General Troubleshooting Steps
2 Customer Portal Troubleshooting
2.1 Hub Management tab
2.2 Device Management tab
3 General Tips for Environments
4 Customer Portal Case Requirements
4.1 Case submission
4.2 Additional details
5 Common REST API Pitfalls
6 Customer Support Objectives
6.1 Customer Support Objectives
6.2 Incident Response
AssessedSeverity Level Incident Response Objectives
1. Non-critical incident
Example:
Individual subscriber problems or questions
Ow nership of case within 2 hours
Feedback to customer w ithin 4 hours
Updates to customer w ithin 48 hours
Escalation if necessary within 4 hours
Customer resolution w ithin 7 business days
2. Critical incident
Example:
Complete loss of service to a 2net customer’s
subscribers
Example:
Partial loss of service or severe degradation of
service
Ow nership of case within 15 minutes
Feedback to customer
– Severity 1: Within 30 minutes
– Severity 2: Within 60 minutes
Updates to customer
– Severity 1: Hourly
– Severity 2: Daily
Escalation w ithin 30 minutes after assessing whether issue is
Severity 1 or 2
Customer resolution
– Severity 1: 8 hours
– Severity 2: 16 hours
• A guide on common Troubleshooting scenarios and techniques

15. © 2013 Qualcomm Life. All rights reserved.
#CONNECT2013
Medical Device Interaction Guide

16. © 2013 Qualcomm Life. All rights reserved.
2net Integrated Devices
2net Hub
The 2net Hub and 2net Platform are individually listed with the US FDA as Class I Medical Device Data Systems (MDDS), are certified as
Class I Medical Devices under the EU Directive 93/42/EEC (MDD) and are both CE Certified.
• A&D© BPM UA-767PBT
• A&D© BPM UA-767 PBT-C
(Continua)
• Fora®
2-in-1 BG/BPM D40b
(EU only)
• Omron BP729 IT (Continua)
Blood Pressure Monitors
• BodyMedia®
LINK
Armband AB185
(US Only)
Fitness& Wellness
• Dexcom™ Continuous
Glucose Meter
• Entra Glucometer
MGH-BT1/MGH-1™
• Fora®
Glucometer G31B
Blood Glucose Meters
• Zephyr™ BioHarness3™
ECG
Heart Monitors
• A&D©
WS UC-321PBT
• A&D© WS UC-321 PBT-C
(Continua)
• Fora®
WS W310B
• Omron HBF206 IT
• Fora®
Thermometer
IR20b/IR21B
WeightScales Thermometer
• CleverCap®
Medication
Reminder
MedicationAdherence
• Asthmapolis Sensor
Model 1
Respiratory
• CTS© RF Gateway
Activitiesof Daily Living
• Nonin®
Pulse Oximeter
9560 Onyx II
• Choicemed
MD300C138T2
Oximeter
16

17. © 2013 Qualcomm Life. All rights reserved.
2net Device Dependency Guide
• Current2net architecture precludes two BTSPP master or slave-master devices coexiston the same Hub.
• Asthmapolis, A&D Master BPM/Wt. Scale/Polymap, Choicemed Pulseox, Omron Pedometer (SPP) areall Master
or Slave/Master devices . Hence, please ensurethese devices arenot used together on the same2net Hub.
Device Alternatives
A&D Master BPM(UA767 PBT) Fora D40b (EU only),Fora P20b (USOnly),OmronBP792IT
Continua,A&DUA-767 PBT-C(Continua)
A&D Master WeightScale
(UC321 PBT)
Fora w310b, Omron HBF 206IT Continua,A&DUA-321 PBT-C
(Continua)
ChoicemedPulseox Nonin9560 Pulseox
Polymap Entra MGH-BT1, Fora G31b, Fora D40b (EU only)
OmronPedometer(SPP) -
Note:PolymapandA&DMaster devicesuse the same DA andhence can coexistonthe same Hub.
17

18. © 2013 Qualcomm Life. All rights reserved.
2net Recommended Generic Kit Combinations
• Entra Glucometer
MGH-BT1/MGH-1™
• A&D© BPM UA-767 PBT-C
(Continua)
• A&D© WS UC-321 PBT-C
(Continua)
• Nonin®
Pulse Oximeter 9560
Onyx II
• Zephyr™ BioHarness3™
• Entra Glucometer
MGH-BT1/MGH-1™
• A&D© WS UC-321PBT
• A&D© BPM UA-767PBT
• Nonin®
Pulse Oximeter 9560
Onyx II
• Zephyr™ BioHarness3™
ECG
Kit1
• Entra Glucometer
MGH-BT1/MGH-1™
• Omron BP729 IT (Continua)
• Omron HBF206 IT
• Nonin®
Pulse Oximeter 9560
Onyx II
• Zephyr™ BioHarness3™
ECG
• Fora®
Thermometer
IR20b/IR21b
• Fora®
Glucometer G31b
• Fora P20b (US only)
• Fora®
WS W310b
• Choicemed MD300C138T2
• Fora®
Thermometer
IR20b/IR21b
• Fora®
Glucometer G31b
• Fora P20b (US only)
• Fora®
WS W310b
• Nonin®
Pulse Oximeter 9560
Onyx II
Kit4
The following kits weretested as part of 2net interop/certification test efforts
* Subset of devices per kit (“Lite-Kits”) are also supported
• Fora®
Thermometer
IR20b/IR21b
• Fora®
2-in-1 BG/BPM D40b
(EU only)
• Fora®
WS W310b
• Nonin®
Pulse Oximeter 9560
Onyx II
• Fora®
Thermometer
IR20b/IR21b
• Fora®
2-in-1 BG/BPM D40b
(EU only)
• Fora®
WS W310b
• Choicemed MD300C138T2
Kit5
• Entra Glucometer
MGH-BT1/MGH-1™
• A&D© BPM UA-767 PBT-C
(Continua)
• A&D© WS UC-321 PBT-C
(Continua)
• Choicemed MD300C138T2
OR
Nonin®
Pulse Oximeter 9560
Onyx II
Kit2
• Entra Glucometer
MGH-BT1/MGH-1™
• Omron BP729 IT (Continua)
• Omron HBF206 IT
(Continua)
• Choicemed MD300C138T2
OR
Nonin®
Pulse Oximeter 9560
Onyx II
Kit3
18
Kit6 Kit7 Kit8 Kit9
• Zephyr™ BioHarness3™
ECG
• Asthmapolis Sensor
Kit10

19. © 2013 Qualcomm Life. All rights reserved.
2net Recommended Generic Kit Combinations (Cont…)
• Entra Glucometer
MGH-BT1/MGH-1™
• A&D© BPM UA-767 PBT-C
(Continua)
• A&D© WS UC-321 PBT-C
(Continua)
• Choicemed MD300C138T2
• MIR Spirotel e-health lab
• A&D© WS UC-321PBT
• A&D© BPM UA-767PBT
• Nonin®
Pulse Oximeter 9560
Onyx II
• Polymap GMA
Kit11
• Entra Glucometer
MGH-BT1/MGH-1™
• A&D© BPM UA-767 PBT-C
(Continua)
• A&D© WS UC-321 PBT-C
(Continua)
• Choicemed MD300C138T2
• MIR Spirotel e-health lab
• Zephyr™ BioHarness3™
• Omron Pedometer HJ721IT
• Omron WS HBF206IT
(Continua)
• Omron BP7219IT (Continua)
• Nonin®
Pulse Oximeter 9560
Onyx II
• Entra Glucometer
MGH-BT1/MGH-1™
The following kits weretested as part of 2net interop/certification test efforts
• Subsetof devices per kit (“Lite-Kits”) arealso supported
• Omron Pedometer HJ721IT
• Fora WS W310b
• Fora BP P20b
• Fora glucometer G31b
• Nonin®
Pulse Oximeter 9560
Onyx II
• Omron BP729 IT (Continua )
• Nonin®
Pulse Oximeter 9560
Onyx II
• Fora WS W310b
• Polymap GMA w / Abbott
Freestyle
• Polymap GMA w / Bayer
Contour or Ultra
Kit14
• Omron BP729 IT (Continua)
• Nonin®
Pulse Oximeter 9560
Onyx II
• Fora WS W310b
• Polymap GMS w ith Abbott
Freestyle
Kit12
19
Kit15
Kit16 Kit17 Kit18
• Omron BP729 IT (Continua)
• Choicemed MD300C138T2
• Fora WS W310b
• Polymap GMS w ith Abbott
Freestyle
Kit13
• Choicemed MD300C138T2
• MIR Spirotel e-health lab
• Fora®
Thermometer
IR20b/IR21b
• Fora®
WS W310b
Kit19
• Entra Glucometer
Entra Glucometer
MGH-BT1/MGH-1™
• Omron BP729 IT (Continua)
• Omron HBF206 IT
(Continua)
• Nonin®
Pulse Oximeter 9560
Onyx II
• MIR Spirotel e-health lab
Kit20

20. © 2013 Qualcomm Life. All rights reserved.
#CONNECT2013
Thank you