Social Intranets - Taking Advantage of Social Within Your Organization

Social Intranets – Taking advantage ofsocial within your organizationPresented by: and Watch the webinar video instead #elcomsocial #intranet2

Thank you for joining usHousekeeping itemsWebinar Logistics• All attendees will be muted• Use ‘Questions’ panel to ask questions or chat in your control panel• Q&A will be at the end of the presentation• A recording of the event will be supplied next week. #elcomsocial #intranet2

Thank you for joining usTwitter Twitter #elcomsocial @elcomCMS @intranet2 Feedback Please share your feedback in the survey which will pop up after the event. #elcomsocial #intranet2

Meet the panel Expert Carmine Porco Vice President & General Manager Prescient Digital Media Expert Josh Anstey VP Partner Engagement Elcom #elcomsocial #intranet2

Agenda • Welcome and Introduction • Social Intranet Overview - the trends developing in social intranet • Why Social Intranet? • Social functionality types • How people, process and technology work together to create a social intranet • Best practice tips of success • Current technology available and points to consider #elcomsocial #intranet2

About Elcom• Globally Recognized Web CMS• Over 16 years experience in the industry• Global Partner & Client Network• Over 100 modules of functionality• Powerfully Simple CMS for Websites, Intranets, eCommerce, eLearning, Mobile, Social, Online Marketing #elcomsocial #intranet2

Prescient Digital MediaAbout UsCarmine PorcoVice President & General Manager #elcomsocial #intranet2

Who are we?Prescient Digital Media • 11 years of rich history. • Strategic Internet & intranet consulting, planning & design services to many Fortune 500 & big brand clients, small and medium-size leaders. • More intranet engagements & clients than any firm (class). • A well defined and proven methodology. • Technology neutral, no partnerships with CMS vendors. #elcomsocial #intranet2

Who are we?Prescient Digital Media We treat each client as unique; • Listen to their needs, goals and challenges; • Understand a client’s requirements and potential; and • Deliver highly effective and innovative website & intranet plans, designs & solutions. #elcomsocial #intranet2

Who are we?Prescient Digital Media Some of our clients: #elcomsocial #intranet2

Social Intranet OverviewThe trends developing in social intranet #elcomsocial #intranet2

The Social Intranet• An intranet that features multiple social media tools for most or all employees• Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page• Woven into most aspects of content consumption Source: Social Intranet Whitepaper, 2012 #elcomsocial #intranet2

IABC Survey (2011)Learn about the most common:• Satisfaction Rates• Intranet 2.0 tools• Technology platforms• SharePoint and other Intranet 2.0 solutions• Costs of Intranet 2.0• Barriers to Implementation 1,400 Respondents #elcomsocial #intranet2

Employee SatisfactionSocial Intranet Study, 2011, 1401 participants 28% Very Good (6%) or Good (22%) 38% Satisfactory 26% Poor 5% Very Poor #elcomsocial #intranet2

Degree of ImplementationMany organizations with Social Media and Intranet 2.0 tools arenot very social yet • Most organizations, 47%, have only one or two social media tools, but no enterprise wide use • There is limited use, some enterprise use of limited social media, in 39% of organizations • Only 14% of organizations claim to use a full social intranet in which there is enterprise use of multiple social media tools #elcomsocial #intranet2

Why Social Intranet?Reasons & Benefits #elcomsocial #intranet2

Reasons for implementing intranet 2.0The leading need or reason behind Intranet 2.0 implementationsare: • 78% Employee Collaboration • 75% Employee Engagement • 66% Knowledge Management • 51% Team / Department Sites • 46% Effective Communications #elcomsocial

Benefits of Social IntranetYounger gen. of employees are demanding social media"Social media and networks, online communities and other Internet communicationstools are important to me in the workplace." Source: Insidedge Generational Communications Survey, 2011 #elcomsocial #intranet2

Other Benefits• Helps organizations retain qualified staff• Improves employee engagement• Improves knowledge worker productivity #elcomsocial #intranet2

Social FunctionalityExamples #elcomsocial #intranet2

Blogs Social Intranet Study, 2011, Preliminary Data, 1401 participants 75% 26% enterprise deployment 49% limited deployment of those orgs that use social media 5% have no plans #elcomsocial #intranet2

Wikis Social Intranet Study, 2011, Preliminary Data, 1401 participants 61% 19% enterprise deployment 42% limited deployment 12% have no of those orgs that use social media plans #elcomsocial #intranet2

Employee NetworkingSocial Intranet Study, 2011, Preliminary Data, 1401 participants 19% enterprise 43% deployment 21% limited deployment 22% have no plans of those orgs that use social media #elcomsocial #intranet2 2727+ Strictly Confidential © 2011 Prescient Digital Media Not For Distribution

Governance & Policies Social Intranet Study, 2011, 1401 participants 72% Governance, policies, or standards #elcomsocial #intranet2

Source: Richard Dennison, BT

Building a Social IntranetPoints to Consider #elcomsocial #intranet2

Social Intranet Infographic (2012)• Technology is one of the three components of a social intranet.• But need to gather business requirements beforehand #elcomsocial #intranet2

Social Intranet Infographic (2012) #elcomsocial #intranet2

#elcomsocial#intranet2

Need to gather Business Requirements beforeselecting technologyRequirements gathering Site evaluation Interviews Surveys Focus Groups Importance vs. Satisfaction (gap analysis) #elcomsocial #intranet2

Planning• Making sure you have a functional plan, design & wireframes before evaluating different platforms• Strategy & governance very important #elcomsocial #intranet2

Choosing the right intranet platform• No one-size-fits-all solution.• Thousands of technology solutions to choose from.• Follow proven process to ensure the technology you buy is right for your organization.Vendor Evaluations• Assessment & planning will determine and detail all of your specific requirements.• Business and functionality requirements become your solution requirements and evaluation criteria.• Evaluation criteria are used to determine vendor short list. #elcomsocial #intranet2

Technology: Evaluation Matrix #elcomsocial #intranet2

Solution Evaluations• Undertake macro evaluations• Open or closed (invitation) RFP• Closed RFP to specific vendors will shorten the decision cycle but narrow the field• Participate in tailored product demos• RFP process is normally 2 weeks to 2 months depending on the complexity of the project #elcomsocial #intranet2

Social Intranet TechnologyJosh Anstey, VP Partner Engagement #elcomsocial #intranet2

Social Tools Social Blogs Team Rooms Polls Wikis Forums RSS Mobile #elcomsocial #intranet2

Social43% 42%

BlogsBenefits of an Internal or Team Blog• Increase Communication• Increase Collaboration• Valuable Resource for Feedback• Share & Discuss Company/Product Ideas• Keep Company updated #elcomsocial #intranet2

Team RoomsBenefits of Team Rooms• Areas for specific project teams and departments• Teams can upload and share team specific documents• Security• Easily create and manage #elcomsocial #intranet2

Polls, Content Rating & CommentingBenefits of Polls & Commenting• Engage employees• Quick responses (time-effective)• Communicate & Voice opinions #elcomsocial #intranet2

Polls, Content Rating & Commenting #elcomsocial #intranet2

WikiBenefits of a Wiki• Create a knowledge base• Employees and team members can contribute• Improved communication and collaboration• Version control & audit trails with Wiki updates• Great place to brainstorm and share ideas #elcomsocial #intranet2

ForumsBenefits of a Forum• Share & Discuss Company/Product Ideas• Discussion Board - Familiar• Becomes a knowledge base• Increase Collaboration• Follow a thread or topic #elcomsocial #intranet2

#elcomsocial#intranet2

RSSBenefits of RSS• Syndicate Internal & External Content• Users can subscribe to content• Streamline & improve internal content syndication• Improve relevance of content for employees• Keyword search capabilities• Automatic Updates #elcomsocial #intranet2

Mobile #elcomsocial #intranet2

Thank YouQ&ACarmine Porco Josh AnsteyGeneral Manager & Vice President VP Partner EngagementPrescient Digital Media Elcomcporco@prescientdigital.com josha@elcomCMS.comwww.prescientdigital.com www.elcomCMS.comwww.intranetblog.com @elcomCMS@carmineporco +1 (917) 628-2373@intranet2+1 (416) 728-2226 #elcomsocial #intranet2

Social Intranets - Taking Advantage of Social Within Your Organization

by Prescient Digital Media on Mar 28, 2012

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Social Intranets - Taking Advantage of Social Within Your Organization Presentation Transcript

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