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Why ITIL - Real Business Case Extract

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Paul_Napier
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Why ITIL? Or ā€œ How to avoid drinking at the last chance saloon in 6 easy stepsā€
Continual Service Improvement
Good Service Management, so what? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITSM through a scenario The best way to show why to get involved in ITSM and using ITIL is through an improvement example AKA A WAR STORY
Q1. What is the vision ? (Objectives) ,[object Object],[object Object],[object Object],[object Object]
Q2. Where are you now ? ( Assessment) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q3. Where do you want to be (Targets) ,[object Object],[object Object],[object Object],[object Object]
Q4. Process Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q4. Process Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q5. Measuring Success of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q5. Measuring Success of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q5. Measuring Success of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],The 5 main business objectives ā€¦ all improvement projects should be linked to business objectives ... ITSM Improvements Business Objectives
Creating a business vision ,[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Why ITIL - Real Business Case Extract

  • 1. Why ITIL? Or ā€œ How to avoid drinking at the last chance saloon in 6 easy stepsā€
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  • 5. ITSM through a scenario The best way to show why to get involved in ITSM and using ITIL is through an improvement example AKA A WAR STORY
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