Polly Shelton, Human Sciences Consultant at PDD, presented this 20 minute talk at UK UPA (Usability Professional’s Association) and London Ergonomics Group (LEG) joint event on Medical Device Usability on the 26th January 2012.
Polly discusses the human centred design process as it applies to medical devices. She outlines the process, regulatory requirements in Europe and the US and talks through some case studies, finishing with some top tips for conducting and analysing usability tests of medical devices.
Overview And Principles Of Standardization 27 May 2008anisazila
Similar to Medical Device Usability: Polly Shelton presents at UK UPA (Usability Professional’s Association) and London Ergonomics Group (LEG) joint. (20)
Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...
Medical Device Usability: Polly Shelton presents at UK UPA (Usability Professional’s Association) and London Ergonomics Group (LEG) joint.
1. UKUPA and LEG, January 2012
Medical Device Usability
| Polly Shelton
| Human Factors Consultant
Page 1 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
2. pdd
Consumer
v
Industrial
Design
Medical
FMCG
Services
Page 2 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
3. History
Computer Aided
Design & Manufacture
Industrial Design
& Prototyping Engineering &
Analysis
1980 1990
Page 3 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
4. Innovation planning
Human factors Design Insight
2000 2010
Page 4 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
5. Medical devices group
Radiation Medical
does meter oxygen
Urine meter
Needle safe
catheter IV Pump
Wireless Inhaler dose
stethoscope counter
Heart-rate
monitor
Auto
injector
device Pen injector
Page 5 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
6. What is a medical device?
A product used to diagnose, treat or monitor a medical condition
Device classes (FDA)
• Class I – general controls
• Class II – general controls w/ special controls
• Class III – general controls & premarket approval
• & Combination products.
These products should all undergo a
usability engineering approach
Depending on the class, more or less HFE required
Class depends on complexity, use characteristics, risk
to patient & amount of regulatory control needed
Page 6 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
7. Human Factors and Usability
International/EU FDA (USA)
ISO/IEC 62366 ANSI/AAMI HE:75
Ensuring that products are developed for safe
and effective use and that potential use-errors
have been mitigated.
Page 7 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
8. History
International FDA (USA)
ISO/IEC 62366 ANSI/AAMI HE:75
Usability engineering process Medical device manufacturers
must demonstrate that all
International (EU & FDA) potential use-related hazards in
6 pages (+80page annex) their devices have been
identified, tested, and mitigated
Helps “design in” usability
and “design out” use error The device must be shown to be
Used with ISO 14971 usable by the target population
in the intended environment.
Page 8 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
9. History
International FDA (USA)
ISO/IEC 62366 ANSI/AAMI HE:75
A virtual encyclopaedia that Provides design principles
provides human factors and practical guidelines
engineering design guidance,
25 chapters, 465 pages
case studies, and checklists
Officially recognised by FDA
in October 2010
FDA draft guidance document
June 2011
Page 9 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
10. History
Human factors engineering guidelines and preferred
1988 AAMI HE: practices for the design of medical devices
Human factors engineering guidelines and preferred practices
1993 AAMI HE:48 for the design of medical devices
1999 Institute of Medicine Report : to Err is Human
2001 ANSI/AAMI HE:74 Human factors design process for medical devices FDA
Medical devices – Application of usability engineering March
2007 ISO/IEC 62366 to medical devices 2010, EU
Human factors design process for medical devices
2009 ANSI/AAMI HE:74 (reaffirmed)
FDA
November
2009 ANSI/AAMI HE:75 Human factors engineering – Design of medical devices
2010, FDA
Page 10 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
11. Process flowchart: IEC/ISO 62366
Page 11 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
12. Page 12 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
13. Usability & Risk management
How do they interact?
ISO 62366 has a complex flowchart
showing how.
Page 13 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
14. Usability engineering process
Insight Iteration Validation
Page 14 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
15. Expert
interviews
Task analysis
Iteration Validation
Insight
Desk research
Ethnographic Contextual
research enquiry
Page 15 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
16. Concept
Anthropometry &
refinement
biomechanics
Insight Validation
Iteration
Interaction design
Formative Use error risk
& prototyping
usability testing analysis
Page 16 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
17. Usability goals and Residual risk
acceptance criteria
Insight Iteration
Validation
Summative
usability testing
Regulatory
submission
Page 17 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
18. Usability engineering process
Expert
Formative usability
interviews
testing
Anthropometry &
biomechanics
Usability goals and
Ethnographic acceptance criteria Residual risk
research
Task analysis Concept
refinement
Insight Iteration Validation
Regulatory
Summative
submission
usability testing
Desk research
Contextual Use error
enquiry Interaction design risk analysis
& prototyping
Page 18 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
19. Ethnographic research
Observation, shadowing, journaling, contextual enquiry, journey mapping
• Gain a holistic view of your users, the
task and the context of use
• Identify opportunities and pain points
• Deep-dive into users needs and
experiences
• Create personas, scenarios,
journey/experience maps
Page 19 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
20. Desk research
User and task characteristics, human factors design guidelines
• Understand your stakeholders
and the problem
• Review similar products
• Gather anthropometric and
strength data
• Source best practice design
guidelines
Page 20 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
21. Development & refinement
Prototyping, cognitive walkthrough, heuristic review, formative usability tests
• Involve users early and often
• Test concepts
• Identify design problems early
• Understand mental models and user interactions
• Involve designers and clients where possible
• Inform the design
Page 21 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
22. Task analysis and user FMEA
Cognitive walkthrough, use scenarios, journey and task mapping
• Understand the task
• Identify physical, sensory and
cognitive challenges
• Identify and understand
potential risks and foreseeable
use error
• Control and mitigate use error
risk through design
Page 22 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
23. Validation & residual risk
Formal summative testing against quantitative usability goals
• Identify critical task scenarios
• Validate risk mitigation effectiveness
through testing with users
• Error analysis
• Root cause analysis
• Residual risk analysis and mitigation
• Follow-up testing
• Regulatory submission
Page 23 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
24. Medical device user testing
• Why do usability testing?
• Formative vs. summative
• Recruiting participants
• Legal and ethical considerations
• Task selection
• Setting usability goals
• Test environment
• Set-up and pilot
• Moderating sessions
• Providing assistance
• Providing training
• Testing instructions
• Data collection and error logging
• Error analysis and classification
Page 24 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
25. Why do usability testing?
Increase device sales,
Meet device
customer loyalty,
regulators’
reduce customer
expectations
support
Improve ease-of-use, Improve safety and
ease of learning and reduce medical
user experience device use errors
Page 25 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
26. For medical devices, poor usability
is literally a matter of life or death
Page 26 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
27. Some stats 100
medical
device alerts
“One third of medical device reports issued
each year involve use-error and human (MHRA,2010)
factors are inherent in virtually all and 403
device-related incidents.” FDA Manufacturer’s
10,280 Field Safety
Corrective
adverse Actions
incident Deaths and undertaken
reports in UK serious injuries
2010 (MHRA) involving
301 medical devices
An estimated15-
fatalities
up 29% 20% of all errors
last year
2,383 due to
mechanical
serious failure; 60-80%
injuries human error*
Page 27 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
*Institute of Medicine Report 2000, & Perrow 1984)
28. Formative vs. summative tests
What’s the difference?
Formative Summative
• Part of the iterative design process • Determines if a finished device is vulnerable to
• Prototypes of any fidelity potential harmful use errors
• More explorative, informing the design • Production equivalent devices
• Identifies an evolving device’s strengths • Tasks must include primary operating functions
and weaknesses and all safety-related tasks
• Extensive discussion of likes and dislikes • Actual or simulated use environments
• Preliminary usability objectives • Focus is on use-safety
• Small samples (5-8 users per group) • Effectiveness, efficiency, user satisfaction & ease
• User research and marketing questions of user learning also evaluated
can easily be incorporated • Usability goals and acceptance criteria
• Modest size report including design • Record use errors, close calls and root causes
recommendations • Can be large sample sizes (25+ per user group)
• 30-90 minute sessions • Training and final IFU may be included
• 90 minute + sessions
Page 28 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
29. Recruiting participants
• Reflect the actual user population
• Define inclusion and exclusion criteria within each user group
• Include users with physical, cognitive and sensory impairments
• Consider co-morbidities
• Use a medical specialist agency with BHBIA/EPhMRA
• Allow at least 4-6 weeks for recruitment
• Over-recruit by 10%
• Be prepared for difficult recruits and arranging in-home testing
where necessary
• Beware of “professional” participants
‐ ask for ID / registration numbers where possible
‐ patients to bring current medication/ a recent prescription
• Pilot your recruitment materials
• Test in different markets
Page 29 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
30. Legal and ethical considerations
• Ethics committee / IRB approval
• BHBIA and EPhMRA codes of conduct
• Data protection act, 1998
• ABPI code of conduct
• Adverse events and pharmacovigilance
• Country-specific requirements
• Video recording, streaming and transfer
• Incentives (BMA guidance):
‐ minimum level
‐ proportionate to time involved
‐ appropriate to respondent type and task nature
‐ air market value of the services provided
‐ vouchers and not cash for children
• Testing with children
Page 30 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
31. Task selection
• If possible, test every user task!
• If not, prioritize by:
‐ Safety Critical tasks, and
‐ Frequent tasks
• Address worst case scenarios where possible
• Link tasks to risk management
Page 31 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
32. Usability goals
• Derived from:
‐ Risk analysis
‐ Primary operating functions
‐ User interface requirements
‐ Worst case scenarios
• Define acceptance criteria by criticality and risk level
But….
• Don’t base the success of your test on the achievement of
usability goals against quantitative acceptance criteria!
• Always conduct:
‐ root cause analysis
‐ follow-up risk analysis
Page 32 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
33. Test environment
• Simulate the real context of use where possible
– Lighting levels
– Thermal environment
– Noise
– Furniture
– Other equipment
– Potential hazards
– Working space
– Multi-tasking and distractions
• Consider testing devices in-field
– In the home
– In clinical environments (e.g. ICU)
• For high risk products (e.g. infusion pumps)
consider validation with clinical evaluation.
Page 33 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
34. Set-up and pilot
• Test logistics, protocol and timings
• Equipment checklist
• Video recording
‐ Define work area
‐ If possible, use two cameras to capture detailed
interactions and scene-view
‐ Make sure the audio is ON!
‐ Remote control
• Live streaming
• Seating arrangements:
‐ Sit behind / next to participant
‐ Observer out of field of view
• Consider recruiting “real” pilot participant
• Pilot data collection materials and analysis
Page 34 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
35. Moderating sessions
• Protect participants’ rights
• Be professional and build trust
• Create rapport; but stay in charge
• Ask open questions
• Don’t be a robot! – remember the script is a guide
• Be unbiased
• Be consistent
• Let the participant speak
• Take care with “think-aloud”
• Give participants time
• Let participants struggle… but keep them safe
• Watch non-verbal cues
• Probe where appropriate to understand root causes
• Good seminar from UIE and Beth Loring
http://www.uie.com/events/virtual_seminars/good_moderating/
Page 35 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
36. Providing assistance
• An assisted task is a task failure
• Observing participants struggle, commit use errors or near
misses provides insight
• Only assist as a last resort
- safety risk
- repeated pattern of unproductive behaviour
- task abandonment
- after pre-established time-limit
- in order to continue
• Provide appropriate levels of assistance
• Pre-establish prompts for consistency
• All interventions should be reported
Page 36 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
37. Training
• Simulate the real-life training scenario
• Consider including a retention interval
• Simulate the worst case scenario where
appropriate
• Consider including some untrained users
Do not…
• Deliver better than normal training!
• Ask trainees to study for their test!
Page 37 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
38. Testing instructions
• Simulate the anticipated situation-of-use
• Ask users to behave naturally
- refer to IFU/ quick guide as they would at home
• Follow-up to address IFU in detail
- test all risk mitigations and warnings
• Evaluate and rate specific attributes e.g.
‐ Clarity of text
‐ Terminology
‐ Pictograms
‐ Structure & flow
‐ Text size and legibility
‐ Ease of use
‐ Ease of finding information
‐ Completeness
‐ Density of information
Page 38 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
39. Data collection and error logging
• Collect data concurrently
• If possible, have 2 people taking notes
• Debrief and align data post-session
• Review video where required Task log and Excel spread sheet
Data:
• Success rate
• Use errors, close calls, operational
difficulties and their root causes
• Assistance provided
• Verbatim comments
• Other observations and behaviours
• Responses to questions and ratings
Page 39 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
40. Error analysis & classification
• FDA are interested in understanding the root causes of errors
• Probe to understand observed errors
• ISO 62366 includes a taxonomy (adapted from James Reason)
• Close calls and operational difficulties should also be recorded
Page 40 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
41. Case Study: IV infusion set
• Pre-summative test
Changes
• 22 participants
recommend
• 3 hour sessions to design &
• 13 primary usability goals instructions
• 40 secondary usability goals
Training
needs
11 primary &
identified
14 secondary
usability
goals
10 15 Contextual
unmet major use additional insights
errors risks gathered
observed identified
to FMEA
Page 41 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
42. Case Study: easypod device Improved
ease-of-use,
ease-of-dosing,
comfort,
confidence
& safety
Ethnographic
fieldwork ROI: drug
identified sales rose
Full User need
Centred 7.5% in the
Design first year to
approach €58m
User
requirements
specification
Page 42 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
43. Further reading
Some good resources to get started
Page 43 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk
44. Get in contact
and keep updated via …
Page 44 COMMERCIAL IN CONFIDENCE | PDD Group Ltd 2011 ISO 9001 & ISD 134BS registered | www.pdd.co.uk