The document defines plain language and discusses its benefits. Plain language aims to make content findable, understandable, and usable by the intended audience on the first reading. It is precise yet clear, using everyday words, active voice, and logical organization. Plain language results in better understanding and compliance, as well as time and cost savings for both authors and readers. Several examples are given of government agencies that improved outcomes by rewriting content in plain language.

1. Plain Language Dr. Annetta L. Cheek Chair, Center for Plain Language

4. These techniques help you achieve the goal of plain language.

7. A general principle – Less is more! Plain language usually – but not always – helps you be more concise.

10. Fewer calls from customers 1920 10,968 Total calls each year, 10 counselors 16 91.4 Calls to each counselor each month Plain Language letter Old letter

12. Less time for users to solve a problem (in minutes)

14. Shorter processing, more returns Name of Form Original Version Plain Language Version Operating Grant Application Staff processing time – 20 minutes Staff processing time – 3 minutes Grant Report 25% return rate 50% return rate Tree Nursery Order Form 40% error rate 20% error rate, cut staff processing time in half

15. Resources www.centerforplainlanguage.org www.plainlanguage.gov [email_address]