Design thinking for geeks

Design Thinking for Geeks Nina Khosla & Doug Tarlow www.youngandbrilliant.net & www.dougtarlow.com

The Design Process Understand Observe Define Ideate Prototype Test (It’s not that different from what you do, but let’s figure out what we’re talking about anyways.)

Understand Observe Define Ideate Prototype Test “Deep dive.” Understand. Build Knowledge.

Understand Observe Define Ideate Prototype Test “Deep dive” is a fancy term for doing research. (lots of it)

Understand Observe Define Ideate Prototype Test Look with a blank slate. Look for related and analogous examples. Stay as open as possible and embrace uncertainty.

Understand Observe Define Ideate Prototype Test Watching. Interviewing. Learning. Stalking.

Understand Observe Define Ideate Prototype Test Ethnography. Developed to study tribes like these...

Understand Observe Define Ideate Prototype Test Ethnography. ...and adapted to study tribes like these.

Understand Observe Define Ideate Prototype Test How do I do it? Observations: It’s not stalking, but it’s close. The Ethnographic Interview: It’s not about you (or your product), its about them.

Understand Observe Define Ideate Prototype Test How do I do it? Observations: It’s not stalking, but it’s close. The Ethnographic Interview: It’s not about you (or your product), its about them. ... In the digital space? Usability + Observing in User interviews + tracking tools “public” spaces walkthroughs

Understand Observe Define Ideate Prototype Test Needfinding. What are needs? Needs != Solutions (VERBS) (nouns)

Understand Observe Define Ideate Prototype Test Needfinding. What are needs? Various levels of needs: Common Need for social connection. Context Need to make new connections. Activity Need to meet people on Meetup. Qualifier Need to join the TechNY Meetup.

Understand Observe Define Ideate Prototype Test Develop a point of view. Articulate insights. Define the problem.

Understand Observe Define Ideate Prototype Test Design is a convergent and divergent process.

Understand Observe Define Ideate Prototype Test Two popular ways to create a point of view: (User) needs (verb phrase) in a way that (way). How might we (verb phrase)?

Understand Observe Define Ideate Prototype Test Two popular ways to create a point of view: Daniel, who uses clothes as an art form, needs to explore the Zappos site in a way that makes online shopping a creative experience.

Understand Observe Define Ideate Prototype Test Two popular ways to create a point of view: Daniel, who uses clothes as an art form, needs to explore the Zappos site in a way that makes online shopping a creative experience. How might we create exciting exercise experiences for those who don’t normally exercise?

Understand Observe Define Ideate Prototype Test Brainstorming. Mindmaps. Post it notes.

Understand Observe Define Ideate Prototype Test Brainstorming (the quintessential design thinking activity). 1. Provide focus. 2. Defer Judgement. 3. Build on the ideas of others. 4. Encourage wild ideas. 5. Visualize it. 6. One conversation at a time. 7. Go for quantity not quality.

Understand Observe Define Ideate Prototype Test Build. Visualize. Test.

Understand Observe Define Ideate Prototype Test Prototypes can be simplified if built to test one thing at a time. Form prototypes for the original Apple mouse sitting in the Ideo offices.

Understand Observe Define Ideate Prototype Test A prototype is an artifact to have a conversation around. Prototype for a piece of surgical equipment built by an Ideo designer in the middle of user interviews with a surgeon.

Why is this cool? (in the mind of a geek) Balancing concept and prototype. Go beyond the local maxima.

Why is this cool? (in the mind of a geek) Subjectivity? No, there’s a science to design. Data-driven: quantitative and qualitative.

Why is this cool? (in the mind of a geek) A process developed by creativity researchers. Be more creative with more restrictions.

What does this mean? (for geeks)

Questions? (from geeks) http://bit.ly/sekkrit

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Design thinking for geeks

by Nina Khosla on Jul 15, 2010

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