About the Report•   „The Global Retail Theft Barometer 2010“ – the    largest global study on retail losses. Study objecti...
Methodology•   This study is the biggest in 10 years: 1103 retailers from 42 countries•   Data from 5 regions:    •   Nort...
GLOBAL
Shrinkage                  Shrinkage        Percentage Change     Region                 (as % of sales)       2009-2010No...
Percentage of Retailers Experiencing Increases                             in Employee Theft and Shoplifting              ...
EUROPE
Countries              Western Europe               Eastern and Central Europe    Ireland              The Netherlands   A...
Europe and Baltic States                 Number of                          Sales of respondents      Region              ...
2000 - 2010 Retail Shrinkage 1,5                 1,45%1,45        1,42% 1,4                           1,37%1,35           ...
1                      0,9                                  1,1                                          1,2              ...
Total Shrinkage (M   Shrinkage   ShrinkageEUROPE                                                           Change         ...
Europe: Sources of Retail Shrinkage       13%                   23%               Employee theft                          ...
Baltic States: Sources of Retail                              Shrinkage   14%                   34%              Employee ...
Apprehended Thieves•   Global    6,2 million thieves apprehended. Average amount stolen    per incident:    •   Shoplifter...
Most-vulnerable Merchandise•   Most stolen goods are FMG and small products    •   Electronics    •   Cosmetics    •   Alc...
Most stolen- stolen lines            Protection version                                                protectionEAS hard ...
Loss Prevention and Security Costs                      20,1%             4%         8,6%                                 ...
Loss Prevention and Security Costs                                             2009 -20108,5   * € milliard8,38,17,9      ...
Security Tendencies•   It is a huge demand for analytics and digital technologies in loss prevention    and sales control ...
Plans                                                  Europe                     Global       New loss prevention policie...
www.CheckpointSystems.com
The global retail theft barometer 2010
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The global retail theft barometer 2010

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KARAI PARDUOTUVĖSE: INVESTICIJOS GYNYBAI AUGA, NUOSTOLIAI MAŽĖJA
Karai parduotuvėse: investicijos auga, noustoliai mažėja

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The global retail theft barometer 2010

  1. 1. About the Report• „The Global Retail Theft Barometer 2010“ – the largest global study on retail losses. Study objectives - provide snapshot of global shrink trends, compare year-over-year results, evaluate and understand differences in Europe vs. global results, benchmark across regions, vertical markets• Conducted by Centre for Retail Research. Authored by Professor Joshua Bamfield, expert on retail theft• Underwritten by a grant from Checkpoint Systems• Timeframe of findings: July 2009 – June 2010
  2. 2. Methodology• This study is the biggest in 10 years: 1103 retailers from 42 countries• Data from 5 regions: • North America • Latin America • Europe • Middle East/Africa • Asia-Pacific• Russian retailers added for first time
  3. 3. GLOBAL
  4. 4. Shrinkage Shrinkage Percentage Change Region (as % of sales) 2009-2010North 1,49% -7,0%AmericaLatin 1,60% -4,1%America €76,64 milliardMiddle 1,62% -5,9%East/AfricaAsia - Pacific 1,16% -6,5%Europe 1,29% -4,4%Global 1,36% -5,6%
  5. 5. Percentage of Retailers Experiencing Increases in Employee Theft and Shoplifting 21,8% North America 36,1% 24,4% Latin America 30,1% 26,8%Middle East/Africa 35,6% 7,8% Asia-Pacific 23,1% 17,7% Europe 30,2% 17,7% Grand Totals Employee theft 31,1% Shoplifting
  6. 6. EUROPE
  7. 7. Countries Western Europe Eastern and Central Europe Ireland The Netherlands Austria Finland Baltic States Belgium Portugal Russia Denmark France Czech Republic Greece Norway Poland Spain Sweden Slovakia Italy Switzerland TurkeyUnited Kingdom Germany Hungary Luxemburg
  8. 8. Europe and Baltic States Number of Sales of respondents Region Total store numbers respondents (€ milliard)Europe 571 68737 303,29Baltic States 13 792 0,79
  9. 9. 2000 - 2010 Retail Shrinkage 1,5 1,45%1,45 1,42% 1,4 1,37%1,35 1,35% 1,33% 1,3 1,26% 1,27% 1,24% 1,27%1,25 1,23% 1,2 2001 2002 2003 2004 2004 2005 2007 2008 2009 2010
  10. 10. 1 0,9 1,1 1,2 1,3 1,4 1,5 1,6 1,7 Austria 0,97% Switzerland 1% Germany 1,12% Dеnmark 1,21% 1,22% Тhe Netherlands 1,24% Portugal Norway 1,26% Europe (excluding 1,27% Russia) Finland 1,285 Italy 1,28% United Kingdom 1,29%Europe and Russia 1,29% Greece 1,30% Spain 1,30% Ireland 1,32% Sweden 1,34% Poland 1,355 France 1,36% Slovakia 1,37% Hungary 1,38%Belgium/Luxemburg 1,38% Czech Republic 1,40% Baltic States 1,40% Turkey 1,52% Shrinkage Russia 1,61%
  11. 11. Total Shrinkage (M Shrinkage ShrinkageEUROPE Change Shrinkage EUR) 2010 2009Austria 0,39 0.97% 0,99% -2,0%Baltic States 0,177 1,40% 1,44% -2,8%Belgium/Luxemburg 0,737 1,38% 1,41% -2,1%Czech Republic 0,312 1,40% 1,47% -4,8%Denmark 0,324 1,21% 1,25% -3,2%Finland 0,354 1,28% 1,31% -2,3%France 4,130 1,36% 1,42% -4,2%Germany 4,367 1,12% 1,17% -4,3%Greece 0,437 1,30% 1,39% -6,5% €29,30 milliardHungary 0,298 1,38% 1,45% -4,8%Ireland 0,380 1,32% 1,38% -4,3%Italy 2,806 1,28% 1,36% -5,9%The Netherlands 1,015 1,22% 1,26% -3,2%Norway 0,377 1,26% 1,31% -3,8%Poland 1,032 1,35% 1,42% -4,9%Portugal 0,297 1,24% 1,26% -1,6%Russia 2,372 1,61% 1,68% -4,2%Slovakia 0,12 1,37% 1,45% -5,5%Spain 2,348 1,30% 1,36% -4,4%Sweden 0,562 1,34% 1,39% -3,6%Switzerland 0,535 1,00% 1,03% -2,9%Turkey 1,207 1,52% 1,67% -9,0%United Kingdom 4,722 1,29% 1,37% -5,8%
  12. 12. Europe: Sources of Retail Shrinkage 13% 23% Employee theft Suppliers/vendors Shoplifters 5% Internal error 59%• The biggest source of retail shrinkage are shoplifters
  13. 13. Baltic States: Sources of Retail Shrinkage 14% 34% Employee theft Suppliers/vendors Shoplifters43% Internal error 9%• The biggest source of retail shrinkage are shoplifters
  14. 14. Apprehended Thieves• Global 6,2 million thieves apprehended. Average amount stolen per incident: • Shoplifters - €161 • Employees - €1586• Europe 3,4 million thieves apprehended. Average amount stolen per incident • Shoplifters - €114 • Employees - €1760
  15. 15. Most-vulnerable Merchandise• Most stolen goods are FMG and small products • Electronics • Cosmetics • Alcohol/food • Tobacco products • Clothing • Jewellery• More at-risk items being protected • 28% of “most-stolen” items not protected by European retailers
  16. 16. Most stolen- stolen lines Protection version protectionEAS hard tags 28,3%EAS soft or paper tags 13,6%EAS source tagging 8,3%3-alarm accessories 4,0%Displayed in locked cabinets or shelves 7,3%Dummy cartons or ticket systems 4,3%Chains, cables, loop alarms 5,1%Safers, locked boxes, product alarms 12,1%Other protection devise 5,0%
  17. 17. Loss Prevention and Security Costs 20,1% 4% 8,6% Direct employees Contract employees Security equipment 37,3% Armoured car collection 30% Other• Loss prevention price in Europe is €8,4 milliard or 0,32% of sales
  18. 18. Loss Prevention and Security Costs 2009 -20108,5 * € milliard8,38,17,9 • Security investment7,7 8,4 grew by 18,3%7,57,37,16,9 7,16,7 2009 2010
  19. 19. Security Tendencies• It is a huge demand for analytics and digital technologies in loss prevention and sales control • EAS remains the most-used method of protection • POS and IP video integrated solution • More focus on Keepers • Less use of locked cabinets/shelves
  20. 20. Plans Europe Global New loss prevention policies Implemented Planned Implemented PlannedMore Employee training to spot and theft 92% 87% 91% 75%Increased spending on crime prevention 31% 14% 32% 18%hardware and softwareIncrease EAS reusable accessories 25% 13% 22% 17%Hiring more in-store LP employees 23% 15% 24% 15%New CCTV video surveillance 22% 18% 20% 20%Pre-hiring screening for employees 22% 23% 27% 23%Increased spending on LP consumables 21% 21% 24% 22%
  21. 21. www.CheckpointSystems.com

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