Long Term Recovery Models, Best Practices, and Lessons Learned.

Stages of A Disaster

Disaster Stages and the Care Continuum

FEMA Sequence of Assistance Local Gov’t, Voluntary Agencies Emergency Food, Shelter, Clothing, Medical Needs Insurance (Homeowner, Renter, NFIP) FEMA/State Other Needs Assistance (ONA) Medical Expenses Dental Expenses Funeral Expenses Other Disaster Needs FEMA Housing Assistance (More than One Category) 1. Temporary Housing 2. Home Repairs $28,800.00 3. Permanent Housing Construction SBA Loan for Real Property Homeowner loans up to $200,000 Unmet Needs Long Term Recovery SBA Loan for Personal Property Low interest loans up to $40,000 Unmet Needs Long Term Recovery Unmet Needs Long Term Recovery Refer for SBA Loan Personal Property FEMA Screens Applicant’s Income Refer for SBA Loan

FEMA/State Other Needs Assistance (ONA)

Medical Expenses

Dental Expenses

Funeral Expenses

Other Disaster Needs

THE LADDER OF ASSISTANCE Long-Term Recovery Committee Assistance from Voluntary Agencies for disaster- related needs not covered by other programs. Other Needs Assistance Financial assistance to Individuals & Households who have disaster-related necessary expenses and serious needs not covered by insurance or addressed by SBA Loans. U.S. Small Business Administration (SBA) This is your first step for long-term recovery. You must apply for SBA before you can move forward. FEMA Disaster Housing Assistance Call FEMA at 1-800-621-3362 (FEMA) to register for assistance. Insurance You must apply with your insurance company. Voluntary Agencies For immediate needs like food and shelter.

Long Term Recovery is needed when personal resources, insurance, government grant / loans are insufficient to meet the need.

Long Term Recovery is needed when personal resources, insurance, government grant / loans are insufficient to meet the need.

Recovery Issues Recovery Planning must start early: FEMA Benefits come fast: Awards provided within days. Many in need receive the largest awards: Have difficulty formulating effective recovery plans. Not used to having large sums of money.

Recovery Planning must start early:

FEMA Benefits come fast:

Awards provided within days.

Many in need receive the largest awards:

Have difficulty formulating effective recovery plans.

Not used to having large sums of money.

Recovery Issues Lack of local desire to accept the responsibility for the recovery process: “ Not our problem” “ It’s FEMA’s responsibility” “ An agency like the Red Cross will handle it” Agencies tend to want to commit resources to response rather than recovery.

Lack of local desire to accept the responsibility for the recovery process:

“ Not our problem”

“ It’s FEMA’s responsibility”

“ An agency like the Red Cross will handle it”

Agencies tend to want to commit resources to response rather than recovery.

Recovery Issues Limited knowledge of long-term recovery process Not realizing that the role of VOAD member agencies may change from relief to recovery. Limited Resources Lack of availability of disaster case workers. Collaboration is challenging

Limited knowledge of long-term recovery process

Not realizing that the role of VOAD member agencies may change from relief to recovery.

Limited Resources

Lack of availability of disaster case workers.

Collaboration is challenging

Recovery Issues Potential Inhibitors: Grand standing Prejudices and discrimination Hidden agenda Intimidation Influences from outside of the community Local VOAD wanting to run the Recovery

Potential Inhibitors:

Grand standing

Prejudices and discrimination

Hidden agenda

Intimidation

Influences from outside

of the community

Local VOAD wanting to run the Recovery

Recovery Issues Government Decisions on Zoning and Building Codes Working on houses that might be condemned Volunteers taking away from the local economy

Government Decisions on Zoning and Building Codes

Working on houses that might be condemned

Volunteers taking away from the local economy

Key Long Term Recovery Functions Collaboration!

Collaboration!

Partners Collaborate National Denominations Regional Judicatory National and State Agencies Local Churches , Agencies, Organizations, and Leaders

Key Long Term Recovery Functions of National Partners Strong National Leadership Coordination of national and state response and recovery efforts Identifying Unmet Needs Developing New Services Capturing Best Practices and Lessons learned Training, Research, Capacity Building

Strong National Leadership

Coordination of national and state response and recovery efforts

Identifying Unmet Needs

Developing New Services

Capturing Best Practices and Lessons learned

Training, Research, Capacity Building

Key Long Term Recovery Functions of Local Partners Strong Local Leadership Collaboration with local and national government and disaster agencies Knowing your mission Identifying Unmet Needs Understanding the cost of recovery Developing an achievable plan

Strong Local Leadership

Collaboration with local and national government and disaster agencies

Knowing your mission

Identifying Unmet Needs

Understanding the cost of recovery

Developing an achievable plan

Key Long Term Recovery Functions of Local Partners Case Management Developing resources Dollars Volunteers Community Support & Recognition Construction Coordination Volunteer Management Spiritual & Emotional Care

Case Management

Developing resources

Dollars

Volunteers

Community Support & Recognition

Construction Coordination

Volunteer Management

Spiritual & Emotional Care

One of the Primary Keys to Success: Effective Local Leadership!

One of the Primary Keys to Success:

Effective Local Leadership!

Leadership Characteristics Passionate and compelling vision Can convincingly communicate the vision Persistently pursues the vision Confident, optimistic and self-aware Trustworthy Consensus builder Able to delegate Energetic

Passionate and compelling vision

Can convincingly communicate the vision

Persistently pursues the vision

Confident, optimistic and self-aware

Trustworthy

Consensus builder

Able to delegate

Energetic

Key Long Term Recovery Functions Collaboration!

Collaboration!

Models for Long Term Recovery Unmet Needs Committee No Disaster Related Organization Agencies communicate what they are doing Long Term Recovery Committee Minimum organization Relies on other agencies to do the work Long Term Recovery Organization Handles all of the LTR functions Community Coalition for Recovery Collaborative Effort for LTR And, everything in between…

Unmet Needs Committee

No Disaster Related Organization

Agencies communicate what they are doing

Long Term Recovery Committee

Minimum organization

Relies on other agencies to do the work

Long Term Recovery Organization

Handles all of the LTR functions

Community Coalition for Recovery

Collaborative Effort for LTR

And, everything in between…

How do you choose your Long Term Recovery Model? Unmet Needs - Special populations – elderly, handicapped, single parents, etc The size and scope of the disaster What type of declaration did the disaster receive? Disaster resources are not adequate and additional resources are needed What type of funding is available. Which local and national partners are willing to participate. Pre-planning defines what the structure of LTR would be.

Unmet Needs - Special populations – elderly, handicapped, single parents, etc

The size and scope of the disaster

What type of declaration did the disaster receive?

Disaster resources are not adequate and additional resources are needed

What type of funding is available.

Which local and national partners are willing to participate.

Pre-planning defines what the structure of LTR would be.

How Does an Unmet Needs Committee Work? Faith Groups and secular agencies each decide what projects each will fund/work on. Faith Group and secular agency Representatives communicate with one another on Case Management, Construction and Resource Development. Faith groups and secular agencies coordinate to avoid duplication

Faith Groups and secular agencies each decide what projects each will fund/work on.

Faith Group and secular agency Representatives communicate with one another on Case Management, Construction and Resource Development.

Faith groups and secular agencies coordinate to avoid duplication

Does it work? Absolutely, but there are issues to keep in mind. It is difficult to make sure that all unmet needs are addressed without a consistent case management process. Some faith groups and secular agencies may contribute more to one project than another group or agency contributes to another project. Recovery resources may be contributed on the basis of emotional appeals rather than based on a consistent, community wide identification of all persons’ needs. Communication and coordination requires everyone to be talking to everyone else frequently and fully. Getting together once in a while with some coming and others not will compromise coordination.

Absolutely, but there are issues to keep in mind.

It is difficult to make sure that all unmet needs are addressed without a consistent case management process.

Some faith groups and secular agencies may contribute more to one project than another group or agency contributes to another project.

Recovery resources may be contributed on the basis of emotional appeals rather than based on a consistent, community wide identification of all persons’ needs.

Communication and coordination requires everyone to be talking to everyone else frequently and fully. Getting together once in a while with some coming and others not will compromise coordination.

Long-term Recovery Committee (LTRC) Representatives from local faith groups and secular community agencies and disaster response agencies. Client cases presented at meeting when the case needs are beyond the capability of the particular agency. Shares decision-making authority equally with partner organizations

Representatives from local faith groups and secular community agencies and disaster response agencies.

Client cases presented at meeting when the case needs are beyond the capability of the particular agency.

Shares decision-making authority equally with partner organizations

Long-term Recovery Committee (LTRC) 4. The resources come from member organizations who deliver their services Has no formal 501(c)(3) May or may not have administrative staff To be successful, there still must be local oversight.

4. The resources come from member organizations who deliver their services

Has no formal 501(c)(3)

May or may not have administrative staff

To be successful, there still must be local oversight.

How Does a LTRC function? Agency/Faith Group representatives with resources bring those resources to a common table All projects are presented by a case manager. Representatives will obligate their agency to all or part of the money, material, or muscle that the project will require. Process continues until the project receives enough resources for completion. One person or agency provides overall oversight and direction

Agency/Faith Group representatives with resources bring those resources to a common table

All projects are presented by a case manager.

Representatives will obligate their agency to all or part of the money, material, or muscle that the project will require.

Process continues until the project receives enough resources for completion.

One person or agency provides overall oversight and direction

Knox Presbyterian Church Temple Beth El” Wesley United Methodist Church St. Pius Catholic Church” M ezquita Mosque First Mennonite Church Wind and Fire Ministries United Way/ 211 LONG TERM RECOVERY COMMITTEE (LTRC) Valley Chapter American Red Cross City Administrator Housing and Urban Development Bucer Lutheran Church Community Action Program Area Agency on Aging

Does it work? Absolutely but there are issues to keep in mind. Every unmet need comes to the LTRC table. Some projects may be only partially resourced due to agency’s limited resources or restrictions from mandates, policy, or guidelines. Projects may have to come back to the table multiple times before they can be completed. With multiple entities involved, coordination of a project can be challenging.

Absolutely but there are issues to keep in mind.

Every unmet need comes to the LTRC table.

Some projects may be only partially resourced due to agency’s limited resources or restrictions from mandates, policy, or guidelines.

Projects may have to come back to the table multiple times before they can be completed.

With multiple entities involved, coordination of a project can be challenging.

Long-term Recovery Organization (LTRO) Becomes a Formal Organization Not for profit corporation Articles of Incorporation and Bylaws Has its own 501(c)(3) or clearly defined financial policies of its own managed by a fiscal agent

Becomes a Formal Organization

Not for profit corporation

Articles of Incorporation and Bylaws

Has its own 501(c)(3) or clearly defined financial policies of its own managed by a fiscal agent

Functions of LTRO A clearly identified Board represents the entire community Works with a clearly defined disaster specific mission statement Develops an achievable plan for recovery Develops a complete budget with financial reports to community and the various funding sources

A clearly identified Board represents the entire community

Works with a clearly defined disaster specific mission statement

Develops an achievable plan for recovery

Develops a complete budget with financial reports to community and the various funding sources

Functions of LTRO Raises money from local and wider sources to support recovery budget Director and all other staff (paid, co-opted, volunteer) responsible to the LTRO. Manages Community Needs Assessment, Case Management, Volunteer and Construction Processes and staff Manages Publicity and PR campaign Provides Spiritual and Emotional Care

Raises money from local and wider sources to support recovery budget

Director and all other staff (paid, co-opted, volunteer) responsible to the LTRO.

Manages Community Needs Assessment, Case Management, Volunteer and Construction Processes and staff

Manages Publicity and PR campaign

Provides Spiritual and Emotional Care

Other Groups With resources Christian Reformed World Relief Committee Needs Assessment UMCOR, LDS, Catholic Charities or Other Case Management CWS grant for Administrative Costs Office supplies, etc. National Faith Groups for Home Repairs Labor Council for construction oversight Local Independent Churches Home Repairs United Way donates Staff/payroll resources LONG TERM RECOVERY ORGANIZATION (LTRO) With a 501(C3) Local Volunteer support Housing, Food etc. Church World Service For Training/ follow-up mentoring AAA/CAP/ Funding Repairs State/county DOT Transports material donations

Does it work? Absolutely but there are issues to keep in mind. Managing the legal and organizational aspects of an LTRO consumes some time and resources. Requires a level of trust among faith groups and secular agencies that may not be attainable in some communities. Some faith groups and secular agencies cannot contribute to a common organization because of law, policy, or mandates. Implies a long term existence that may not be necessary in some disasters or possible in some communities. Responsibilty and liability is concentrated rather than disbursed to many agencies.

Absolutely but there are issues to keep in mind.

Managing the legal and organizational aspects of an LTRO consumes some time and resources.

Requires a level of trust among faith groups and secular agencies that may not be attainable in some communities.

Some faith groups and secular agencies cannot contribute to a common organization because of law, policy, or mandates.

Implies a long term existence that may not be necessary in some disasters or possible in some communities.

Responsibilty and liability is concentrated rather than disbursed to many agencies.

Disaster recovery is evolving! A community agency, such as Emergency Management, United Way, University Extension, or other agency may convene the initial LTR meeting and assume leadership Government and publicly funded agencies (EMA, AAA, CAP, Health Dept., USDA, others) have disaster recovery resources and mandates These agencies may or may not know that the faith community also have disaster ministries.

A community agency, such as Emergency Management, United Way, University Extension, or other agency may convene the initial LTR meeting and assume leadership

Government and publicly funded agencies

(EMA, AAA, CAP, Health Dept., USDA, others) have disaster recovery resources and mandates

These agencies may or may not know that the faith community also have disaster ministries.

Faith-based Partners are Essential Attract and leverage denominational money, material, and muscle Access local, regional, national trained Volunteer groups Attract local dollars Improve sustainability of effort Provide Community Recognition Provide long term communications Accomplishes more for the community!

Attract and leverage denominational money, material, and muscle

Access local, regional, national trained Volunteer groups

Attract local dollars

Improve sustainability of effort

Provide Community Recognition

Provide long term communications

Accomplishes more for the community!

Interfaith Partnering with Secular Agencies Secular agencies will continue to have non-disaster roles and responsibilities Faith Groups will also continue their individual and unique non-disaster lives An existing or newly formed Interfaith Group may meet to coordinate disaster recovery roles

Secular agencies will continue to have non-disaster roles and responsibilities

Faith Groups will also continue their individual and unique non-disaster lives

An existing or newly formed Interfaith Group may meet to coordinate disaster recovery roles

Interfaith Partnering with Secular Agencies The faith community MUST exercise their role and responsibility in the larger community effort for recovery The Interfaith Group needs to have representation on the Executive Committee with authority to speak for the Interfaith group and its members Various members of the Interfaith Group may also serve on Sub-committees along with agency representatives

The faith community MUST exercise their role and responsibility in the larger community effort for recovery

The Interfaith Group needs to have representation on the Executive Committee with authority to speak for the Interfaith group and its members

Various members of the Interfaith Group may also serve on Sub-committees along with agency representatives

Interfaith Partnering with Secular Agencies The faith community will be well received when we speak with a consistent and unified voice When we cooperate and coordinate with the larger community effort, the community will benefit most the faith community will be seen as caring about the most critical needs of the community the faith community will be faithful to the call to be the “caring arms of God.”

The faith community will be well received when we speak with a consistent and unified voice

When we cooperate and coordinate with the larger community effort,

the community will benefit most

the faith community will be seen as caring about the most critical needs of the community

the faith community will be faithful to the call to be the “caring arms of God.”

Interfaith Gathering Executive Committee Long Term Recovery Director Case Manager Supervisor Construction Manager Supervisor Resource Development Supervisor Case Manager Construction Manager Volunteer Coordinator Warehouse Manager Assessor/Estimator On-site Supervisor Fund Raising/Grant writer Financial Accountant Public Relations Facility & Paid Staff Case Workers Emotional & Spiritual Care Supervisor Care for the caregiver. Retreats Unmet Needs Committee Community Coalition for Recovery Human Service Agencies

Does it work? Absolutely but there are issues to keep in mind. The very size and complexity of a Coalition makes communication and coordination more difficult. Faith Groups and secular agencies must increase their capacities to continue their regular operations and participate in the Recovery Coalition. The number of meetings for the Interfaith Group and the many subcommittees can be daunting. Therefore, the total number of people needed is increased and may not be available in some communities. .

Absolutely but there are issues to keep in mind.

The very size and complexity of a Coalition makes communication and coordination more difficult.

Faith Groups and secular agencies must increase their capacities to continue their regular operations and participate in the Recovery Coalition.

The number of meetings for the Interfaith Group and the many subcommittees can be daunting.

Therefore, the total number of people needed is increased and may not be available in some communities.

.

Does it work? Absolutely but there are issues to keep in mind. Clearly identified roles and tasks for each group and subcommittee are necessary to avoid duplication of efforts and turf issues. Identifying the right persons to serve in the right places and getting those people in place requires significant attention to identifying individuals’ skills and weaknesses.

Absolutely but there are issues to keep in mind.

Clearly identified roles and tasks for each group and subcommittee are necessary to avoid duplication of efforts and turf issues.

Identifying the right persons to serve in the right places and getting those people in place requires significant attention to identifying individuals’ skills and weaknesses.

CREDITS This presentation makes use of material developed and funded by Church World Service and its affiliated denominations. Other materials used include NVOAD Recovery Manual and best practices of the presenter.

This presentation makes use of material developed and funded by Church World Service and its affiliated denominations.

Other materials used include NVOAD Recovery Manual and best practices of the presenter.

Denominations Affiliated with Church World Service Catholic Charities USA Christian Reformed World Relief Committee Brethren Disaster Ministries Evangelical Lutheran Church in America – Domestic Disaster Response Mennonite Disaster Services Presbyterian Disaster Assistance United Church of Christ United Methodist Committee on Relief Episcopal Relief and Development

Catholic Charities USA

Christian Reformed World Relief Committee

Brethren Disaster Ministries

Evangelical Lutheran Church in America – Domestic Disaster Response

Mennonite Disaster Services

Presbyterian Disaster Assistance

United Church of Christ

United Methodist Committee on Relief

Episcopal Relief and Development

Community Arise web site. http://www.communityarise.com

Community Arise

web site.

http://www.communityarise.com

www.communityarise.org Classroom Materials Community Arise includes the modules listed below. Click on the link for a more detailed description and access to the downloadable training materials. Each module has an Administrator's Guide, a must -read to understand the module and how to teach it. Basic Disaster Ministry This introductory module provides basic information about disasters and the system that exists for responding to disaster, in particular the faith-based response to disasters. This module should be considered to be a prerequisite for the other modules. Most of the information is not repeated in the other modules. Long-Term Recovery This module is designed to be used at a disaster site to assist participants in establishing a long-term recovery organization. Managing Volunteers in Disaster This module introduces the concepts and procedures for managing volunteers in a disaster. Disaster Case Management This module provides an overview of the case management process in the context of disasters. Technology-Caused Disasters This module provides an overview of technology-caused disasters, explores how they are different from natural disasters, and outlines appropriate response strategies. Emotional and Spiritual Care in Disasters This module provides an overview of the unique and important role the faith community plays in providing emotional and spiritual care during times of disaster in the United States. Children, Youth, and Disaster This module presents the unique needs of children and youth following a disaster and how to provide them support and care. Vulnerability to Disaster (Coming Soon) Helping those most in need is at the heart of the faith-based disaster response. This brief module explores what vulnerability is and how to best help those with unmet needs.

Classroom Materials Community Arise includes the modules listed below. Click on the link for a more detailed description and access to the downloadable training materials. Each module has an Administrator's Guide, a must -read to understand the module and how to teach it.

Basic Disaster Ministry This introductory module provides basic information about disasters and the system that exists for responding to disaster, in particular the faith-based response to disasters. This module should be considered to be a prerequisite for the other modules. Most of the information is not repeated in the other modules.

Long-Term Recovery This module is designed to be used at a disaster site to assist participants in establishing a long-term recovery organization.

Managing Volunteers in Disaster This module introduces the concepts and procedures for managing volunteers in a disaster.

Disaster Case Management This module provides an overview of the case management process in the context of disasters.

Technology-Caused Disasters This module provides an overview of technology-caused disasters, explores how they are different from natural disasters, and outlines appropriate response strategies.

Emotional and Spiritual Care in Disasters This module provides an overview of the unique and important role the faith community plays in providing emotional and spiritual care during times of disaster in the United States.

Children, Youth, and Disaster This module presents the unique needs of children and youth following a disaster and how to provide them support and care.

Vulnerability to Disaster (Coming Soon) Helping those most in need is at the heart of the faith-based disaster response. This brief module explores what vulnerability is and how to best help those with unmet needs.

National VOAD Website: www.nvoad.org

www.nvoad.org

Q & A

Q & A

Collaboration!

Collaboration!