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Classroom slides for consumer education (Shop Smart): Lesson #4

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National Consumer Agency
National Consumer Agency

Lesson 4 looks at common consumer problems and valid vs non-valid complaints. Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game

Education
1 of 15
Lesson 4: Common Consumer Problems
Overview of Lesson ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Caveat Emptor ,[object Object],[object Object],[object Object]
What is a valid complaint? ,[object Object],[object Object],[object Object]
What is a non-valid complaint? ,[object Object],[object Object],[object Object],[object Object]
Making an Effective Complaint ,[object Object],[object Object],[object Object],[object Object]
Making an Effective Complaint ,[object Object],[object Object],[object Object]
Third Parties ,[object Object],[object Object],[object Object],[object Object],[object Object]
Small Claims Court ,[object Object],[object Object],[object Object],[object Object]
Stages involved in making a complaint
Paying Deposits ,[object Object],[object Object],[object Object],[object Object]
Gift Vouchers ,[object Object],[object Object],[object Object]
Receipts ,[object Object],[object Object],[object Object],[object Object]
Summary of Lesson ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test your knowledge ,[object Object]

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Classroom slides for consumer education (Shop Smart): Lesson #4

Editor's Notes

  1. Suggested amended slide (possibly divide into two slides): Do not attempt to repair the item yourself – this may affect your rights Contact the seller as soon as possible when you notice the fault Ask to speak to someone in authority who can deal with your complaint Explain the problem and how you would like it resolved Consider any resolution put forward by the seller reasonably Make sure that you have proof of purchase, e.g. receipt, invoice, cheque stub, credit card receipt Keep a record of all contact with the seller in case you have to go to the Small Claims Court AGREED. SPLITTING IT OVER TWO SLIDES IS FINE TOO