Classroom slides for consumer education (Shop Smart): Lesson #1

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Lesson 1 looks at: "What is a consumer? Being an informed consumer". Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game

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Classroom slides for consumer education (Shop Smart): Lesson #1

  1. 1. Lesson 1: Being an Informed Consumer
  2. 2. Overview of Lesson <ul><li>What is a consumer? </li></ul><ul><li>When is someone NOT a consumer? </li></ul><ul><li>What is a contract? </li></ul><ul><li>What questions should you ask before you buy? </li></ul>
  3. 3. What is a consumer? <ul><li>A consumer is a person who buys goods or services for personal use or their own consumption </li></ul><ul><li>In order to be protected by law, consumers must buy from someone whose business it is to sell goods or provide services, </li></ul><ul><li>e.g. you are not protected if you buy a second-hand car from a private seller </li></ul>
  4. 4. You are not a consumer if you…. <ul><li>Buy goods for commercial purposes </li></ul><ul><li>Buy goods from an individual that is not a business </li></ul>
  5. 5. Difference between a Consumer and a Customer Consumer Customer
  6. 6. What is a contract? <ul><li>Goods on display in a shop window are considered an “invitation to treat”, which is an invitation to make an offer to purchase the goods which can be accepted or rejected by the retailer </li></ul><ul><li>A contract is a legally binding agreement, between two or more parties which can be enforced by law </li></ul><ul><li>When you buy goods or services you are entering into a contract </li></ul><ul><li>A contract is formed following offer, acceptance and consideration (payment) </li></ul>
  7. 7. Can I insist on something being sold to me? <ul><li>No. The shopkeeper displays the goods for sale and invites you to buy the goods </li></ul><ul><li>However, the shopkeeper can still refuse to sell you the goods </li></ul><ul><li>A contract is made only when you offer to buy the goods, the seller accepts your offer and consideration is paid </li></ul>
  8. 8. Before you buy… <ul><li>Can I afford it? </li></ul><ul><li>Do I really need it? </li></ul><ul><li>What is the unit price of the product? </li></ul><ul><li>Is the product suitable for the purpose I need it for? </li></ul>If you take the time to answer these questions, you’ll be a more informed consumer
  9. 9. Before you buy… <ul><li>Are there any hidden extras? </li></ul><ul><li>What does the description tell me? </li></ul><ul><li>Have I checked the price of the product in several different retailers? </li></ul><ul><li>Will a ringtone download tie me into a subscription service? </li></ul>
  10. 10. Before you buy… <ul><li>What are the terms and conditions of buying the product/service (e.g. buying a mobile phone on an upgrade may lock you into an 18 month contract) </li></ul><ul><li>What is the returns policies? </li></ul><ul><li>If it’s an electrical or gas product, or a toy, does it have a CE Mark? </li></ul><ul><li>Do I have room for it? </li></ul>
  11. 11. Summary of Lesson <ul><li>What is a consumer? </li></ul><ul><li>When is someone NOT a consumer? </li></ul><ul><li>What is a contract? </li></ul><ul><li>Questions to ask before you buy </li></ul>

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