Michael Auer is an ambitious manager seeking career advancement where he can utilize his skills and education. He has over 15 years of experience in operations management, project management, and service technician roles. Currently, he is the Operations Manager at Ray Citte, Inc. where he oversees daily activities of up to 20 staff, created operating budgets over $1.16 million, and boosted profit margins over 50% through process improvements and overhead reductions. He holds an MBA and bachelor's degree from the University of Phoenix.

1. Michael Auer
4177 W. 4850 S.  Roy, UT 84067  801.671.8672 (H)  Hlfauer@hotmail.com
Objective
Ambitious manager seeking an opportunity for growth and advancement with an
organization where my skills, education, and strong work ethic are utilized to achieve
organizational objectives.
Key Professional Competencies
Project Management
Facility Management
P&L Management
Human Resources
Process Improvements
Performance Management
Strategic Planning
Quality Assurance
Conflict Resolution
Risk Management
Training & Skill Development
Organizational Development
Team Building & Staff Retention
Financial Planning
Customer and Vendor Relations
Professional Experience
RAY CITTE, INC., Roy, UT
OPERATIONS MANAGER
June 2005 to Present
June 2008 to Present
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Direct the day-to-day activities of a staff of up to 20 with full P&L responsibilities.
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Create operating budget with revenues in excess $1.16 million.
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Oversee strategic and long-term planning.
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Analyze income statements; create variance and deviation reports to determine areas where process
improvements will maximize workflow and reduce organizational risk.
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Coordinate the procurement of materials needed to optimize the workforce input and meet demand.
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Designed and implemented the company's first performance management program. The program yielded
higher levels of productivity and increased human capital retention.
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Boosted profit margins over 50% with lean business procedures and overhead reductions.
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Adjust staff to mimic seasonal forecasts. Reducing labor costs while addressing operational needs during
peak periods with optimal quality and productivity.
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Perform root cause analysis to determine problems/failures, collect relevant data, draw conclusions from
findings, and implement necessary changes to mitigate future failures.
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Restructured staff gaining productivity increases from 40% to 85%.
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Maintain safety compliance regulations as specified by governing regulatory bodies (OSHA).
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Successfully negotiated a 27% increase on labor rates with 12 manufacturers.
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Designed and implement various marketing campaigns to increase revenue and organizational exposure.
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Elected as chairperson for Spader Business Management 20 Group. Regularly met with industry leaders
from 19 non-competing market sectors to discuss trends, best practices, and innovations. Performed
consulting duties including analyzing financial records, process design and flow, and overall organizational
performance. Make recommendations to hosting dealer to improve business practices.
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Continually cultivate and renew relationships with outside sales reps, insurance companies, and
manufacturers seeking new or enhanced business opportunities.

2. Michael Auer  Resume  801.671.8672 (H)  Hlfauer@hotmail.com  Page 2 of 2
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Offered continuous improvement by implementing active learning programs where employees are tasked
with presenting various topics during weekly departmental meetings.
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Appointed member of the employee recognition program; recognizing employees for actions living up to
and above our company’s values.
RAY CITTE, INC., Roy, UT
SHOP FOREMAN
June 2005 to June 2008
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Internally selected from line technician to lead supervisor managing nine technicians. Assigned job orders
with skill levels matching task complexity ensuring successful, timely completion of work.
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Trained new and incumbent staff with a series of on-the-job (OJT) sessions and formal classroom or
online training. Used process questions and observed work product to ensure comprehension of the
materials.
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Reviewed daily shop activities overseeing productivity, quality, general housekeeping, and safe work
habits. Provided hands-on assistance for complex or unusual job assignments.
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Increased the Customer Satisfaction Index from 85% to 92% by performing quality assurance inspections
on technician's work. Discussed repairs and maintenance needs with customers in lay terms, and obtained
feedback for initiating future service improvements.
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Performed general administrative duties including: coordinating payments with insurance carriers,
contacting parts suppliers, reviewing inventory, or addressing other issues as needed.
LA MESA RV/INTERMOUNTAIN RV, SLC, UT
SERVICE TECHNICIAN AND SERVICE ADVISOR
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March 2003 to June 2005
Act as liaison between customers, service personnel, and manufacturers. Quote repair costs and estimates
to customers, collected payments when completed. Schedule units in shop to maximize technician’s
efficiency.
Ensure jobs were completed in a timely manner to the customer’s satisfaction.
Completed all facets of repair on coaches. One of two technicians tasked with working on “high-line”
motorhomes. Diagnose and repair of complex electrical systems, appliances, and mechanical equipment.
Received RV industries highest certification, Master Certification, for technicians.
Education & Training
MASTER OF BUSINESS ADMINISTRATION
UNIVERSITY OF PHOENIX
GPA 3.78/4.0
BACHELOR OF SCIENCE - Business Management
UNIVERSITY OF PHOENIX
GPA 3.84/4.0
Activities and Interests
Running, Traveling, Technology, and Reading

3. Michael Auer  Resume  801.671.8672 (H)  Hlfauer@hotmail.com  Page 2 of 2
Computer and Technical Proficiencies
Microsoft Office Suite (Excel, Outlook, PowerPoint, Publisher, Word); Reynolds and Reynolds, Adam
Systems (Dealer Management Systems); Extensive Online Research, Windows Operating Systems.