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ITAM Best Practices - Knowledge14

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My presentation on ITAM Best Practice - 9 maturity steps to audit readiness from Knowledge14 in San Francisco - the ServiceNow annual conference

My presentation on ITAM Best Practice - 9 maturity steps to audit readiness from Knowledge14 in San Francisco - the ServiceNow annual conference

Published in: Technology, Business

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  • 1. © 2014 ServiceNow All Rights Reserved MARTIN THOMPSON ITAM ANALYST & BLOGGER, THE ITAM REVIEW, THE ITSM REVIEW CHIEF AGITATOR, CAMPAIGN FOR CLEAR LICENSING Enterprise Opinions ITAM Best Practices Nine Maturity Steps to Audit Readiness
  • 2. © 2014 ServiceNow All Rights Reserved 2 Your ITAM Maturity?
  • 3. © 2014 ServiceNow All Rights Reserved 3 Resources Knowledge Mindshare Something else… Biggest block to your ITAM progress? Block to Your Progress with ITAM?
  • 4. © 2014 ServiceNow All Rights Reserved 4 Key benefits of asset management • Increased productivity • performance and profitability • Best possible service to customers Key risks associated with assets • Financial • Contractual • Legal or compliance risk Asset characteristics • Lifecycle of ownership • Emotional attachment • Choose to manage (legislation, convenience, financially rewarding) https://www.flickr.com/photos/68751915@N05/6281018648/
  • 5. © 2014 ServiceNow All Rights Reserved 5 Four Market Forces in ITAM Today 1. Technology innovation 2. Consumer-led demand 3. Austerity & transparency 4. Audit activity
  • 6. © 2014 ServiceNow All Rights Reserved 6 1. Technology Innovation “Like the clear headed accountant giving advice to the enthusiastic entrepreneur. Our objective is to be the trusted source of clarity regarding viable options and valuable insight into likely consequences. Whispering in the CIO’s ear.” • Technology striding ahead – Cloud – Virtualization • Licensing a few steps behind • Help navigate – Architect – Projects
  • 7. © 2014 ServiceNow All Rights Reserved 7 2. Consumer-led Demand • Underlying market forces… – Broadband and Internet usage – Smart phones / tablets / apps – IT savvy of average user • …have led to – App / Internet expectations – BYOA – Shadow IT
  • 8. © 2014 ServiceNow All Rights Reserved 8 3. Austerity & Transparency “Price is what you pay. Value is what you get” ~ Warren Buffett
  • 9. © 2014 ServiceNow All Rights Reserved 9 4. Software Publisher Audit Tactics • Compliance teams: – Significant $revenue$ – Data to feed deals “Give yourself a game you can win. If you can't manage it don't sign it.” • Unmanageable license programs – choices: 1. Do nothing 2. Vote with your feet 3. Contain it / manage it 4. Change the agreement
  • 10. © 2014 ServiceNow All Rights Reserved 10 The Pareto Principle “80% of the land in Italy was owned by 20% of the population”
  • 11. © 2014 ServiceNow All Rights Reserved 11 “50% of Vendors constituted only 1% of spend… top 20 vendors presented 80% of spend…” - Anthony Porter, Electronic Arts (At UK Gartner ITAM Conference)
  • 12. © 2014 ServiceNow All Rights Reserved 12 “Begin with the end in mind” ~ Stephen R. Covey (1932 – 2012)
  • 13. © 2014 ServiceNow All Rights Reserved 13 ITAM is Not a Project
  • 14. © 2014 ServiceNow All Rights Reserved 14 1 2 3
  • 15. © 2014 ServiceNow All Rights Reserved 15 Continuous Improvement in ITAM 1. Improvement plan 2. Communications plan 3. Scope
  • 16. © 2014 ServiceNow All Rights Reserved 16 ITAM BOARD SCOPE DATA RISK CSI IMPROVEMENT PLAN • Process Engineering • Education • Technology • Expertise TRUSTWORTHY DATA • Verified Inventory • Verified Entitlement SCOPE • IT teams, BU, End Users • Risk Dashboard • Exception Reporting COMMUNICATIONS • Desktop / Mobile • Datacentre • Virtual • Cloud Continuous Improvement in ITAM
  • 17. © 2014 ServiceNow All Rights Reserved 17 Sources of Change Likely source of change Scope ITAM Strategy to stay on top of changes 1 Deployment of new projects and upgrades Whole IT Estate PMO Alignment 2 Changes to infrastructure and production systems Primarily Datacentre CAB Alignment 3 End User Requests Primarily Desktop, Laptop, Mobile Automated Request Process 4 People joining, leaving, changing roles, finishing projects or otherwise not using assets Whole IT Estate Proactive Reclaim / HR Alignment 5 Engineer / Support staff changes / IMAC Primarily desktop, Laptop and Mobile ITSM / Service Alignment 6 People buying stuff Whole IT Estate Review ITAM data before procurement, internal market
  • 18. © 2014 ServiceNow All Rights Reserved 18 Proactively Assist Change PLAN ACQUIRE STOCKDEPLOY MAINTAIN CHANGE REASSIGN IMAC RETIRE 8. CAB 9. ITSM PROJECTS REQUESTS4. PMO 5. AUTO REQUEST 6. ITAM DATA 7. PROACTIVE RECLAIM / HR
  • 19. © 2014 ServiceNow All Rights Reserved 19 Top Takeaways: Nine Maturity Steps to Audit Readiness • ITAM value and momentum – 1. ITAM improvement plan – 2. Communications plan – 3. Scope • Proactively assist change – 4. Project management / new builds – 5. Automatic request process – 6. Review ITAM data before procurement – 7. Proactive reclaim and aligned to HR – 8. Change Management – 9. ITSM
  • 20. © 2014 ServiceNow All Rights Reserved 20 Enterprise Opinions • Founded 2008 • www.itassetmanagement.net • Founded 2011 • www.theitsmreview.com
  • 21. © 2014 ServiceNow All Rights Reserved 21 Campaign for Clear Licensing • Provides a voice for software buyers • Confidential forum • Software Audit Code of Conduct • www.ClearLicensing.org
  • 22. © 2014 ServiceNow All Rights Reserved 22 Martin Thompson ITAM Analyst The ITAM Review Martin.Thompson@ITAssetManagement.net