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The ITAM Review Australia Conference 2018
AGILE ITAM?
Can “Good Enough” ever be Good Enough?
Peter Rowe – Senior Solution Engineer & Tim Otton, Telstra
The ITAM Review Australia Conference 2018
Disclaimer
I am NOT a qualified agile coach.
This is NOT a lesson in Agile Methodology.
This presentation merely poses the questions,
“Can ITAM fit Agile?” or “Can Agile fit ITAM?”
The ITAM Review Australia Conference 2018
Lots of people say they’re “Agile”
“… has an effective core methodology which reflects
investment in agile ways of working.”
“… are simplifying how we operate to create a more
agile organization and working to change mindsets so
that they fit the increasingly competitive and margin-
dependent industry.”
“… an agile, open and collaborative company ready to
respond to the opportunities and challenges that
emerge.”
The ITAM Review Australia Conference 2018
Lots of people say they’re “Agile”
Agile is MORE than just an
increased stationery budget!
The ITAM Review Australia Conference 2018
The Agile Manifesto
“ We are uncovering better ways of developing software by doing
it and helping others do it. Through this work we have come to
value: ”
“ That is, while there is value in the items of the right, we value
the items on the left more. ”
http://agilemanifesto.org/principles.html
Individuals	and	interactions	 over	 Processes	and	tools	
Working	software	 over	 Comprehensive	documentation	
Customer	collaboration	 over	 Contract	negotiation	
Responding	to	change	 over	 Following	a	plan
The ITAM Review Australia Conference 2018
The Agile Manifesto (Adapted for ITAM)
•  Welcome changing requirements, even late in the process. Agile ITAM
processes harness change for competitive advantage.
•  The most efficient and effective method of conveying information to and
within an ITAM process is face-to-face conversation.
•  Agile ITAM processes promote sustainable development and operations.
The sponsors, developers, operations and users should be able to maintain
a constant pace indefinitely.
•  Continuous attention to ITAM processes, reporting excellence and good
design enhances agility.
•  The best ITAM architectures, requirements, designs and operations emerge
from self-organizing teams.
The ITAM Review Australia Conference 2018
Agile? Basically a good idea?
There seem to be more
flavours of Agile than there
are of Ice Cream…
… and people are still
inventing more!
So this is based on Lean /
Kanban.
The ITAM Review Australia Conference 2018
Agile Concepts: Flipping the Iron Triangle
Scope Schedule Cost
ScopeSchedule Cost	
Plan Driven
Value Driven
The ITAM Review Australia Conference 2018
Seven Transformational Patterns
Current Pattern Future(Agile)Pattern
Too Many Projects limiting Work in
Progress
Limits on Work in Progress
Detailed Project Plans Lightweight Business Cases
Centralised Annual Planning “Rolling Wave” Planning
Work Breakdown Structure Agile Estimating and Planning
Projects Agile Release Trains
Traditional Project Management Agile Project Management
Waterfall-based Milestones Fact-based Governance
The ITAM Review Australia Conference 2018
But can ITAM truly be Agile?
Lots of people say they’re agile!
Lots of you are probably already working in agile
environments?
Can the monolithic topics of Optimisation, Compliance,
Governance, Audit Response, Asset Lifecyles,
Security etc. be broken down into User Stories, Sprints
and Backlogs?
Can you deliver incremental compliance or governance?
Can “good enough” be GOOD ENOUGH in the face of a
Vendor Audit?
The ITAM Review Australia Conference 2018
“Lean” / Kanban
Kanban is an approach to change management…
It is NOT a software development or project management
lifecycle process.
There are three rules…
1. Visualise Workflow
2. Limit Work in Progress (WIP)
3. Measure Flow
And one tool*…
The ITAM Review Australia Conference 2018
*Kanban Board Example
The ITAM Review Australia Conference 2018
Kanban Advantages for ITAM
•  Sometimes “Time Boxing” doesn’t work.
•  Easy integration with other processes.
•  Allows for Organisational constraints.
•  Minimal Entry Barriers.
•  Focus is on Pulling – not Pushing
The ITAM Review Australia Conference 2018
The Key to Successful AGILE ITAM
•  Start Simple.
•  Map current processes.
•  Improve over time.
The ITAM Review Australia Conference 2018
Agile ITAM is an “Uber Process”
	
	
You still require all of the standard ITAM artifacts:
	
	
	
	
	
	
	
	
It’s how you approach, gather and utilise the artifacts
that’s different…
Proof of
Entitlements
	
Proof of
Purchases
	
Contracts
	
Provisioning
Processes
	
Access
Control
Process
	
On/Off
Boarding
Processes
Accurate
Inventory
The ITAM Review Australia Conference 2018
Remember the Flavours?
Mix Kanban with something
you like…
… or something you’ve been
told you like!
E.g. “Scrumban”
	
http://leansoftwareengineering.com/ksse/scrum-ban
The ITAM Review Australia Conference 2018
Outcomes and Deliverables
Iterative – Makes big terms like “compliance” and “governance”
easier to manage?
- But focused on the end “whole”.
Key concept of “Good enough, is good enough” But is it?
- Realistically the vendors / audit teams are just “good
enough”?
Supporting documentation, relationships, processes and
governance are the key!
The ITAM Review Australia Conference 2018
AGILE ITAM
	
	
You aren’t Agile just because somebody tells you that
you are!
You aren’t Agile just because you have walls covered
in Post-it notes!
Agile requires Process Maturity – It should not be
implemented just to hide bad process behind the
Post-it notes!
The ITAM Review Australia Conference 2018
The ITAM Review Australia Conference 2018
AGILE ITAM
Promotes better / effective communication.
Focuses on delivering something of value in the
immediate term.
Breaks monolithic, large tasks like Governance
and Compliance into more achievable /
deliverable goals.
Fits ITAM tasks and processes into wider “agile”
organisational cultures / approaches.
The ITAM Review Australia Conference 2018
But Remember…
	
	
	
	
Agile (ITAM) is a MINDSET!
and
Agile (ITAM) is a JOURNEY!
The ITAM Review Australia Conference 2018
Questions / Discussion
The ITAM Review Australia Conference 2018
Thank You.
prowe@flexera.com
@SLO_Djinn

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Australia Conference 2018_Can itam be agile?

  • 1. The ITAM Review Australia Conference 2018 AGILE ITAM? Can “Good Enough” ever be Good Enough? Peter Rowe – Senior Solution Engineer & Tim Otton, Telstra
  • 2. The ITAM Review Australia Conference 2018 Disclaimer I am NOT a qualified agile coach. This is NOT a lesson in Agile Methodology. This presentation merely poses the questions, “Can ITAM fit Agile?” or “Can Agile fit ITAM?”
  • 3. The ITAM Review Australia Conference 2018 Lots of people say they’re “Agile” “… has an effective core methodology which reflects investment in agile ways of working.” “… are simplifying how we operate to create a more agile organization and working to change mindsets so that they fit the increasingly competitive and margin- dependent industry.” “… an agile, open and collaborative company ready to respond to the opportunities and challenges that emerge.”
  • 4. The ITAM Review Australia Conference 2018 Lots of people say they’re “Agile” Agile is MORE than just an increased stationery budget!
  • 5. The ITAM Review Australia Conference 2018 The Agile Manifesto “ We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value: ” “ That is, while there is value in the items of the right, we value the items on the left more. ” http://agilemanifesto.org/principles.html Individuals and interactions over Processes and tools Working software over Comprehensive documentation Customer collaboration over Contract negotiation Responding to change over Following a plan
  • 6. The ITAM Review Australia Conference 2018 The Agile Manifesto (Adapted for ITAM) •  Welcome changing requirements, even late in the process. Agile ITAM processes harness change for competitive advantage. •  The most efficient and effective method of conveying information to and within an ITAM process is face-to-face conversation. •  Agile ITAM processes promote sustainable development and operations. The sponsors, developers, operations and users should be able to maintain a constant pace indefinitely. •  Continuous attention to ITAM processes, reporting excellence and good design enhances agility. •  The best ITAM architectures, requirements, designs and operations emerge from self-organizing teams.
  • 7. The ITAM Review Australia Conference 2018 Agile? Basically a good idea? There seem to be more flavours of Agile than there are of Ice Cream… … and people are still inventing more! So this is based on Lean / Kanban.
  • 8. The ITAM Review Australia Conference 2018 Agile Concepts: Flipping the Iron Triangle Scope Schedule Cost ScopeSchedule Cost Plan Driven Value Driven
  • 9. The ITAM Review Australia Conference 2018 Seven Transformational Patterns Current Pattern Future(Agile)Pattern Too Many Projects limiting Work in Progress Limits on Work in Progress Detailed Project Plans Lightweight Business Cases Centralised Annual Planning “Rolling Wave” Planning Work Breakdown Structure Agile Estimating and Planning Projects Agile Release Trains Traditional Project Management Agile Project Management Waterfall-based Milestones Fact-based Governance
  • 10. The ITAM Review Australia Conference 2018 But can ITAM truly be Agile? Lots of people say they’re agile! Lots of you are probably already working in agile environments? Can the monolithic topics of Optimisation, Compliance, Governance, Audit Response, Asset Lifecyles, Security etc. be broken down into User Stories, Sprints and Backlogs? Can you deliver incremental compliance or governance? Can “good enough” be GOOD ENOUGH in the face of a Vendor Audit?
  • 11. The ITAM Review Australia Conference 2018 “Lean” / Kanban Kanban is an approach to change management… It is NOT a software development or project management lifecycle process. There are three rules… 1. Visualise Workflow 2. Limit Work in Progress (WIP) 3. Measure Flow And one tool*…
  • 12. The ITAM Review Australia Conference 2018 *Kanban Board Example
  • 13. The ITAM Review Australia Conference 2018 Kanban Advantages for ITAM •  Sometimes “Time Boxing” doesn’t work. •  Easy integration with other processes. •  Allows for Organisational constraints. •  Minimal Entry Barriers. •  Focus is on Pulling – not Pushing
  • 14. The ITAM Review Australia Conference 2018 The Key to Successful AGILE ITAM •  Start Simple. •  Map current processes. •  Improve over time.
  • 15. The ITAM Review Australia Conference 2018 Agile ITAM is an “Uber Process” You still require all of the standard ITAM artifacts: It’s how you approach, gather and utilise the artifacts that’s different… Proof of Entitlements Proof of Purchases Contracts Provisioning Processes Access Control Process On/Off Boarding Processes Accurate Inventory
  • 16. The ITAM Review Australia Conference 2018 Remember the Flavours? Mix Kanban with something you like… … or something you’ve been told you like! E.g. “Scrumban” http://leansoftwareengineering.com/ksse/scrum-ban
  • 17. The ITAM Review Australia Conference 2018 Outcomes and Deliverables Iterative – Makes big terms like “compliance” and “governance” easier to manage? - But focused on the end “whole”. Key concept of “Good enough, is good enough” But is it? - Realistically the vendors / audit teams are just “good enough”? Supporting documentation, relationships, processes and governance are the key!
  • 18. The ITAM Review Australia Conference 2018 AGILE ITAM You aren’t Agile just because somebody tells you that you are! You aren’t Agile just because you have walls covered in Post-it notes! Agile requires Process Maturity – It should not be implemented just to hide bad process behind the Post-it notes!
  • 19. The ITAM Review Australia Conference 2018
  • 20. The ITAM Review Australia Conference 2018 AGILE ITAM Promotes better / effective communication. Focuses on delivering something of value in the immediate term. Breaks monolithic, large tasks like Governance and Compliance into more achievable / deliverable goals. Fits ITAM tasks and processes into wider “agile” organisational cultures / approaches.
  • 21. The ITAM Review Australia Conference 2018 But Remember… Agile (ITAM) is a MINDSET! and Agile (ITAM) is a JOURNEY!
  • 22. The ITAM Review Australia Conference 2018 Questions / Discussion
  • 23. The ITAM Review Australia Conference 2018 Thank You. prowe@flexera.com @SLO_Djinn