1. MANISH PRAKASH
E- Mail: manish.rima@gmail.com
Contact no: +91-9533418325
Vision:
The opportunity that I seek must provide adequate scope for self - development and chance for growth. My
aim is to excel in the position entrusted to me and become a good team player.
Technical Profile
• Experience in Cisco IP Contact Center Enterprise solutions.
• Experience and Knowledge in Cisco Unified Contact Center Enterprise
• Experience and Knowledge in Cisco Unified Communications Manager
• Knowledge in Customer Voice Portal
• Experience in implementing and troubleshooting VOIP networks.
Core Competencies
• Cisco ICM
• ICM Scripting
• CVP
• Computer Telephony Integration
• Voice Gateway Configuration
• CUCM Troubleshooting
Work Experience
Currently employed in American Express, New Delhi
Joining Date: 25 May 2015
Profile: Cisco Network Engineer
Roles and Responsibilities:
• Implementation and development work
• Configuration on ICM components (Router, PG, etc)
• Work on ICM Scripting
• Deployment of new UCCE platform
• Upgrade of ICM platform
• Responsible to do changes in ICM, ICM scripts, troubleshooting.
• Configuration of DNIS for flow in ICM scripting
• Troubleshooting on ICM CTI components
• Ability to collect the dumplogs, and to enable the traces on ICM in the ICM Components
• Work on strong documentations for projects.
• Work on Complex changes in day to day environment.
• Coordinate with multiple teams within Amex and outside for resolving the issues.
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2. Previously employed in AT&T global business solutions , Hyderabad [May 2012 to May 2015]
Profile: Cisco Network Engineer
JOB Responsibilities:
Position: Cisco L2 Support
Roles and Responsibilities:
• Handling more than 25 clients with different deployment types of UCCE and UCCX.
• Implementing, configuring and maintaining Cisco Voice/VXML gateways.
• Basic Configuration and troubleshooting on CUBE
• Configuration and troubleshooting on ICM components (Router, PG, etc)
• ICM Scripting
• ICM Process monitoring
• Configuration and troubleshooting on Call Manager
• Responsible to do changes in ICM, ICM scripts, troubleshooting.
• Open TAC cases and coordinate with TAC engineer in case of major issues.
• Project involves different types of CVP and IPIVR.
• Configuration of DNIS for flow in ICM scripting
• Troubleshooting on ICM CTI components
• Agent MAC and Skill group MAC using AW and CCMP
• Monitoring of call manager cluster
• Monitoring of ICM components
• Monitoring of CUBE
• Ability to collect the dumplogs, and to enable the traces on ICM in the ICM Components
• Ability to enable traces and collect logs in CCM
• Experiencing in BMC Remedy ticketing system, and customized systems for ticketing.
• Work on strong documentations for projects and Day2 process.
• Identify the gaps in process and overcome the same with providing suggestions.
• Upgrading the ICM Versions to latest supported ones.
• Upgrade CUCM and UCCX from 7.0.1 to latest supported versions.
• Prepare documents for day2 use.
• Work on Complex changes in day to day environment.
• Coordinate with multiple teams within AT&T and outside for resolving the issues.
• Work with the clients for resolving the issues and scheduling the changes.
Certifications:
UCCE-S Certified:
Certification completed: 28 September 2013
Exam Number: 642-243
UCCE-D Certified:
Certification completed: 28 Jun 2013
Exam Number: 642-241
CCNA Certified:
Certification completed: 20 Feb 2013
Exam Number: 640-802
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3. SIX Sigma GREEN BELT Certified:
Certification completed: 17 Aug 2013
Previously Worked in WIPRO Kolkata
Joining date 25 January 2011
Leaving Date: 13 April 2012
Process: BRITISH TELECOM IPT
Academic Qualification:
Board/University Year of passing
Academic performance
(Percentage)
B.Tech
Bachelor degree ( B.
Tech) in Electronics and
Communication from
AUCET, JNTU,
Hyderabad
2010 75
Senior secondary level
(12TH
)
A.I.S.S.C.E. 2006 67
Higher secondary school
(10TH
)
A.I.S.S.E. 2004 83
Vocational Training
B.S.L.(S.A.I.L.)
Projects
Mini project(2009)
Shopping mall security & power management
This project provides security from theft to shopping malls as well as providing power management to
shopping malls.
Main project(2010)
Vehicle registration using smart card identification
This project provides security to apartments and mnc's by preventing unauthorized entry to vehicles and
other trespassers.
Additional Computer Skills:
Programming Skills
Java (core)
C programming
Operating System
Windows 98/2000/XP
MS-DOS
MS-Office
. MS-Excel and MS-Access
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4. Inter Personal Skills:
Team player: Played key role in organizing various functions and seminars at school and college level
Leadership Qualities: Class representative, Captain of college Cricket team
Excellent in Communication
Adaptive in nature
Personal Details:
Date of Birth: February 29 ,1988
Father's name: Sheo Prakash
Address: Qr no 2183,
Sector 12F,
Bokaro steel City,
Jharkhand-827012
Hobbies: Reading books, listening music, interacting with new people, playing cricket, chess.
Decleration:
I, Manish Prakash declare that the above mentioned facts stated by me are correct to the best of my
knowledge.
Place: Delhi
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