1. Melbin Francis
Contact
Mobile : +919742381286
E-mail : francismelbin@gmail.com
Address : Amruthanagar
Phase 2, 2nd
cross,4th
main.
Kasavanahalli
Bangalore - 560035
Profile
Objective To use my skills, experience and adaptability to excel in my Profession and face
the various challenges faced. My greatest strength is my ability to walk into a
new environment and be functional immediately. I am a quick learner and adapt
to new situations, configurations and technologies.
Key Skills
Cisco IP Telephony,Unified Communications, Cisco VOIP,CCNA-Voice,CCVP,Voice Gateways, H323,
SIP, MGCP,Cisco Unity connection, UCCX, UCCE
Education
Examination Discipline/Specification School/
College
Board/
University
Year of
Passing
%
B.E Electronics &
Communication
Engineering
PGPCET,
Namakkal
Anna University of
Technology
Coimbatore
2011 70%
HSS Science Group VIJAYA
H.S.S
PULPALLY
State Board,
Kerala
2007 80%
10th AISSE HILL
BLOOMS
SCHOOL
CBSE Board
2004 68%

2. Work Experience
IPSOFT Global Services February 2012 till date
Position : IP telephony Administrator
Roles and Responsibilities :
Working as a Technical lead for a major client.
Change & Operation Project Management.
Knowledge transfer.
Documentation and Reporting
Getting resolution from Third parties, Vendors and suppliers for fault.
Working knowledge of handling network down situations
Site migration.
Gateways: Working on tickets related to issues in Gateway.
Configuring and troubleshooting MGCP, H.323 and SIP gateways registration issues.
Troubleshooting inbound/outbound calls.
Debugs on gateway to isolate the root cause of issue.
Upgrading ios version of the router.
Site deployment.
CUCM: Working knowledge on 7.x,8.x,9.x
Troubleshooting issues related to routing.
Issue Related to the Voice Quality
Analyzing RTMT logs.
Configuring and troubleshooting issues related to media resources.
CUC: Working knowledge in various Voice mail related issues, MWI issues etc.
Troubleshooting call handler and caller input issues, Routing issues
in Unity connection, CUCM to Unity connection integration.
UCCE/UCCX: Knowledge in UCCX/UCCE. Agent configuration, Supervisor configuration,
UCCE/UCCXissues. ICM component installation.
MELBIN FRANCIS