Next Generation KM with Enterprise 2.0

Next Generation KM Breathing in new life with Enterprise 2.0 Leanne Fry Communication and Collaboration KM AUSTRALIA August 2009 http://www.kmaustralia.com/  e8 Consulting 2009 |

What is Web 2.0? ,[object Object],[object Object],[object Object],[object Object]

So it’s all about… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

KM definitions on the web  e8 Consulting 2009 |

KM complexity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], e8 Consulting 2009 |

 e8 Consulting 2009 | Knowledge is a by-product of activity

Challenge to business management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], e8 Consulting 2009 |

 e8 Consulting 2009 | increase the interaction between people, increase their interdependency and increase the immediacy of any knowledge or information request Dave Snowden The KM goal remains to

 e8 Consulting 2009 | m ake better decisions i nformation superiority leads to decision superiority T hat means better business … To do what?

Did Web 1.0 do it? increased the interaction between people increased their interdependency increased the immediacy of any knowledge or information request   

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our customers ’ viewpoint  e8 Consulting 2009 |

Foster connections people information knowledge presence activity

 e8 Consulting 2009 | Discover Search Create Share Save Use It’s all about behaviours

 e8 Consulting 2009 |  e8 Consulting 2009 | Discover Search Create Share Save Use It’s all about CAPABILITY

 e8 Consulting 2009 | Enterprise 2.0 lets you Create the behaviours first

Tools support the behaviours ,[object Object],[object Object],[object Object],[object Object],[object Object], e8 Consulting 2009 |

 e8 Consulting 2009 | We need an intranet… COMMUNICATION INFORMATION MANAGEMENT COLLABORATION Maturity Phases FOUNDATION MANAGEMENT Intranet is only used for sharing information DMS capabilities added to store and review documents Distinction drawn between information and knowledge web 1.0 web 1.0 aka ‘The Formal Web’ Document Review Document stores Knowledge repositories Knowledge repositories Information sharing Communic-ation

 e8 Consulting 2009 | We LIKE formal COMMUNICATION INFORMATION MANAGEMENT COLLABORATION Maturity Phases FOUNDATION MANAGEMENT Intranet is only used for sharing information DMS capabilities added to store and review documents Distinction drawn between information and knowledge web 1.0 web 1.0 Hierarchy Rules Control Centralised Top down Structure Clarity Standards Schedules Need to know Document Review Document stores Knowledge repositories Knowledge repositories Information sharing Communic-ation

Learning, and practising, the behaviours ,[object Object],[object Object],[object Object]

Web 2.0 lets me be an individual And connect with other individuals

 e8 Consulting 2009 | Web 2.0 lets me learn to share And connect with other people Let ’ s try that again

Easier Faster Familiar Versatile Fun Useful

A culture of contribution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], e8 Consulting 2009 |

Turning on Enterprise 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],Warm, caring, sharing corporate culture that recognises and rewards my contribution and my individuality

 e8 Consulting 2009 | ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],AMP case study

More information ,[object Object],[object Object],[object Object],[object Object], e8 Consulting 2009 |

Next Generation KM with Enterprise 2.0

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