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Social Media:  The Misunderstood Teenager? Liz Azyan Doctoral Researcher Royal Holloway, University of London Twitter: @Liz_Azyan Email: liz@lgeoresearch.com http://www.LGEOResearch.com
Twilight Phenomenon Started on MySpace Back in 2005! ,[object Object],[object Object],[object Object],[object Object],Social Media Success for Twilight Author, Stephanie Meyer
“ Other authors have pockets of fans online, but nothing to this extent.  Stephenie Meyers Twilight series is the first social networking best seller.” Trevor Dayton, a vice-president at Indigo, Canada’s leading bookseller.
[object Object],[object Object],Lessons learnt from Twilight
 
SOCIAL MEDIA
5 Top Social Media Myths
Of course there are teenagers that would do this….
But there are also teenagers who would do this…
 
Let’s talk about engaging with citizens who are essentially government customers!
THIS IS A TEST
[object Object],[object Object],[object Object],Number of minutes per day spent on ?
C.  5 billion Number of minutes per day spent on ?
That’s > 3 million days, EVERY DAY
If  were a country, it would be larger than… ,[object Object],[object Object],[object Object],[object Object]
If  were a country, it would be larger than… ,[object Object],[object Object],[object Object],[object Object]
More than 100 million videos are viewed on every… ,[object Object],[object Object],[object Object]
More than 100 million videos are viewed on every… ,[object Object]
That’s 1,157  every  second
growth rate from Jun 08 - Jun 09 ,[object Object],[object Object],[object Object],[object Object]
growth rate from Jun 08 - Jun 09 D. 1928% %
SOCIAL MEDIA REVOLUTION
 
Source: Wordle.net Technologies can be confusing Source: Wordle.net
COMMON MISTAKE BY GOVERNMENT AGENCIES
Fear gets in the way  of innovation and customer engagement. Opportunities are seen as a threat.
[object Object],[object Object],[object Object],[object Object],A SOCIAL MEDIA POLICY IS ALSO IMPORTANT
 
How is Social Media Changing Communication? 1. It’s changing the way we READ “ It is clear that users are not reading online in the traditional sense; indeed there are signs that new forms of ‘reading’ are emerging as users ‘power browse’ horizontally through titles, contents pages and abstracts going for quick wins. It almost seems that they go online to avoid reading in the traditional sense.”  --The “Information Behaviour of the  Researcher of the Future” study
2. It’s changing the way we WRITE “ I’ve been an editor for 20-plus years. But Twitter… has become my mid-career editing coach.…If I were teaching journalism…I’d have students edit 500-word stories as Tweets. Not for the result, but the process. I’ve edited miles of copy in my day. Nonetheless, I find that every time I sit down to write a meaningful Tweet I hone my craft a bit more.” --Craig Stoltz, ex-Washington Post, “How Twitter Finally Taught Me to be an Editor”
3. It’s changing the way access INFORMATION “ If the news is that important, it will find me.”   4. It’s making communication more EFFICIENT
 
“ Its not if you will make a mistake…. Its when and how big that mistake is and what fast you can overcome or fix it” ,[object Object],[object Object]
A FEW BAD EGGS.……
Making it hard to get senior management buy-in and making a good business case for social media in government…
Truth is… it’s a learning curve for any new technology. People are learning the rules as it develops. Except these rules are determined by human behaviour. Therefore we need both sceptics and enthusiasts to work together to find a winning solution.
BECAUSE THERE IS A SHIFT HAPPENING….
Talking about fear for security… Hey did I mention the U.S. Air Force is using social media and have already developed best practices? Their mission is to use current and developing Web 2.0 applications as a way to actively engage conversations between Airmen and the general public. U.S. AIR FORCE SOCIAL MEDIA HANDBOOK HTTP://WWW.AF.MIL/SHARED/MEDIA/DOCUMENT/AFD-090406-036.PDF
Impact on Politics?  Remember the  ‘ Obama’mania  during the elections?
It’s about the relationship
“ It has never been about me. It has always been about you.”
www.whitehouse.gov/the_press_office/TransparencyandOpenGovernment  Flickr: Steve Furman Government should be TRANSPARENT PARTICIPATORY COLLABORATIVE
TRUST is  personal . . . requires risk-taking . . . about relationships, not transactions . . . based on being willing to put the other’s needs first.
Government “with” the people
. The traditional way of finding help…
. … but the world has changed
 
. Parts of the UK Government actually ‘get’ Social Media
 
Get creative… ,[object Object],[object Object]
Utilizing social media channels  ,[object Object],[object Object],[object Object],This is a YouTube channel featuring CEO at Northamptonshire County Council using YouTube to brief internal council staff on organisational changes
UK Local Gov getting creative with Twitter & Facebook! ,[object Object],[object Object],[object Object],[object Object]
Sharing activities to networks  Publish reviews from CitySearch to Facebook Both CitySearch and Facebook get behavior and sharing data Bring friends to CitySearch
 
 
 
 
Government agencies’ unique challenges with using social media March 23, 2009
Social media enables solutions  for achieving our government’s objectives March 23, 2009 Transparency Participation Collaboration Employees & Enterprise Customers & Citizens Suppliers
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Hit some conferences and join online communities!!!
Subscribe to my Blog!!! ;o) http://www.lgeoresearch.com
Remember: Start small, but start now Tactics Audience Goal Revolutionary
Remember: Embrace the loss of control Photo: Kantor,  http://www.flickr.com/photos/kantor
Questions? Liz Azyan Twitter:@Liz_Azyan Blog:  http://www.lgeoresearch.com Email: liz@lgeoresearch.com

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Social Media: The Misunderstood Teenager

  • 1. Social Media: The Misunderstood Teenager? Liz Azyan Doctoral Researcher Royal Holloway, University of London Twitter: @Liz_Azyan Email: liz@lgeoresearch.com http://www.LGEOResearch.com
  • 2.
  • 3. “ Other authors have pockets of fans online, but nothing to this extent. Stephenie Meyers Twilight series is the first social networking best seller.” Trevor Dayton, a vice-president at Indigo, Canada’s leading bookseller.
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  • 7. 5 Top Social Media Myths
  • 8. Of course there are teenagers that would do this….
  • 9. But there are also teenagers who would do this…
  • 10.  
  • 11. Let’s talk about engaging with citizens who are essentially government customers!
  • 12. THIS IS A TEST
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  • 14. C. 5 billion Number of minutes per day spent on ?
  • 15. That’s > 3 million days, EVERY DAY
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  • 20. That’s 1,157 every second
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  • 22. growth rate from Jun 08 - Jun 09 D. 1928% %
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  • 25. Source: Wordle.net Technologies can be confusing Source: Wordle.net
  • 26. COMMON MISTAKE BY GOVERNMENT AGENCIES
  • 27. Fear gets in the way of innovation and customer engagement. Opportunities are seen as a threat.
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  • 30. How is Social Media Changing Communication? 1. It’s changing the way we READ “ It is clear that users are not reading online in the traditional sense; indeed there are signs that new forms of ‘reading’ are emerging as users ‘power browse’ horizontally through titles, contents pages and abstracts going for quick wins. It almost seems that they go online to avoid reading in the traditional sense.” --The “Information Behaviour of the Researcher of the Future” study
  • 31. 2. It’s changing the way we WRITE “ I’ve been an editor for 20-plus years. But Twitter… has become my mid-career editing coach.…If I were teaching journalism…I’d have students edit 500-word stories as Tweets. Not for the result, but the process. I’ve edited miles of copy in my day. Nonetheless, I find that every time I sit down to write a meaningful Tweet I hone my craft a bit more.” --Craig Stoltz, ex-Washington Post, “How Twitter Finally Taught Me to be an Editor”
  • 32. 3. It’s changing the way access INFORMATION “ If the news is that important, it will find me.” 4. It’s making communication more EFFICIENT
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  • 35. A FEW BAD EGGS.……
  • 36. Making it hard to get senior management buy-in and making a good business case for social media in government…
  • 37. Truth is… it’s a learning curve for any new technology. People are learning the rules as it develops. Except these rules are determined by human behaviour. Therefore we need both sceptics and enthusiasts to work together to find a winning solution.
  • 38. BECAUSE THERE IS A SHIFT HAPPENING….
  • 39. Talking about fear for security… Hey did I mention the U.S. Air Force is using social media and have already developed best practices? Their mission is to use current and developing Web 2.0 applications as a way to actively engage conversations between Airmen and the general public. U.S. AIR FORCE SOCIAL MEDIA HANDBOOK HTTP://WWW.AF.MIL/SHARED/MEDIA/DOCUMENT/AFD-090406-036.PDF
  • 40. Impact on Politics? Remember the ‘ Obama’mania during the elections?
  • 41. It’s about the relationship
  • 42. “ It has never been about me. It has always been about you.”
  • 43. www.whitehouse.gov/the_press_office/TransparencyandOpenGovernment Flickr: Steve Furman Government should be TRANSPARENT PARTICIPATORY COLLABORATIVE
  • 44. TRUST is personal . . . requires risk-taking . . . about relationships, not transactions . . . based on being willing to put the other’s needs first.
  • 46. . The traditional way of finding help…
  • 47. . … but the world has changed
  • 48.  
  • 49. . Parts of the UK Government actually ‘get’ Social Media
  • 50.  
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  • 54. Sharing activities to networks Publish reviews from CitySearch to Facebook Both CitySearch and Facebook get behavior and sharing data Bring friends to CitySearch
  • 55.  
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  • 59. Government agencies’ unique challenges with using social media March 23, 2009
  • 60. Social media enables solutions for achieving our government’s objectives March 23, 2009 Transparency Participation Collaboration Employees & Enterprise Customers & Citizens Suppliers
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  • 79.  
  • 80.  
  • 81.  
  • 82.  
  • 83. Hit some conferences and join online communities!!!
  • 84. Subscribe to my Blog!!! ;o) http://www.lgeoresearch.com
  • 85. Remember: Start small, but start now Tactics Audience Goal Revolutionary
  • 86. Remember: Embrace the loss of control Photo: Kantor, http://www.flickr.com/photos/kantor
  • 87. Questions? Liz Azyan Twitter:@Liz_Azyan Blog: http://www.lgeoresearch.com Email: liz@lgeoresearch.com

Editor's Notes

  1. Executives in the book industry have long understood that the Internet can help authors connect with fans, of course. Major releases are usually backed by author videos, a Web site, and interviews with influential book bloggers.But Meyer, a 34-year-old mother of three from Phoenix, went well beyond standard marketing. She engaged with online readers to answer their most detailed questions about the star-crossed lovers, Edward Cullen and Bella Swan. She put up her own Web site, in addition to the one by her publisher, Little Brown Books for Young Readers, posting her personal e-mail address and family photos.Meyer’s readers have responded by creating an entire world of Twilight on the Web. Cousins Chris McElvogue and Georgina Tena launched Twilighters.org last year to discuss the books with other readers.Inspired online marketing is key to the astounding success of Twilight, a series of vampire novels.Is Meyers a marketing guru? Maybe the book industry thinks so, I don’t. I believe she just see the benefit of social networks to be in touch with her readers and her readers respond positively to this human approach. The ability of touching millions of people is making social networking a powerful tool that relies in the fundamental principles of human nature.
  2. http://flickr.com/photos/kantor/2279534438/