The document discusses how organizations can achieve excellence through process improvements. It recommends that companies streamline processes to free up resources, reduce costs, and improve efficiency. A 5-step approach is provided: 1) plan information gathering, 2) identify problems, 3) set desired outcomes, 4) map processes, and 5) analyze for improvements. Continuous improvements are emphasized through annual process reviews and a focus on sustainability. The presenters encourage participants to assess their processes and teams to drive effective change.

1. Recreating the Wheel
is for Cavemen!
How to Achieve Organizational Excellence
through Process Improvements
Kym Harrington, SalesEdge LLC
Candice Benson, Benson Consulting Inc.

2. Our Objectives Today
Explore how
process and a
focus on strategy
can increase your
effectiveness
Learn
powerful
Tools &
Techniques
Agree to
Practice &
Implement!

3. Presenters
Candice
Benson
Kym
Harrington

4. Recreating The Wheel is For Cavemen:
How to Create Significantly Better Processes In
Order to Save Costs, Achieve More & Add Greater
Strategic Value to Your Organization
Candice Benson
CEO, Benson Consulting, Inc
Candice@Bensonconsultinginc.com
www.bensonconsultinginc.com

5. Ground Rules
• Participate
• Share Generously
• Keep an Open Mind
• Be Present
• Have Fun

6. Opening Exercise:
ACME Corporation
After several years of poor sales and net
losses, ACME Corporation, where you are
employed, has decided to apply its expertise in
the new highly competitive market of Signature
Manufacturing.
Because there are other competitors in the
market with varying degrees of experience,
consistent quality and speed matter.
This is your last resort. Fail and the doors close
forever and your job is gone.

7. Why this Exercise?

8. Your Role –
Are you too busy?

9. The Honest Truth
You are focused on the day –
to-day function.
You need to spend more time
on Operational Improvement
and Strategy instead of
Function.

10. The Honest Truth
You need to spend more time
on Operational Improvement
and Strategy instead of
Function.
But how when you have so
much to get done??

11. The Answer?
Streamline your Process First!

12. What are your Hurdles?
• Poor support from
Management
• Lack of Colleague Buy-in
• No measurement of
progress
• Fear of Change

13. The Good News
You are Here!
You have made the first step.

14. What do you need?

16. A Customized Process
• You don’t necessarily need a
specific Methodology
• A solid foundation for your
systems/tools
• Look at your current situation
• Identify Roadblocks
• Communicate and Engage

17. Benefits of Streamlining
• Create systems for lower-value tasks
• Free up key resources for bigger, more
impactful work
• Remove the many internal roadblocks to
change
• Reduce cost, improve efficiency and allow for
alignment with business needs and wants

18. Reason #1: Happiness
• Better Processes in your company lead to happier
employees. Happier employees:
oProduce Better Product
oOffer Better Service
oAre much more creative
oHave Greater Customer Loyalty
oHave Greater Company Loyalty
• What that means for your organization?
• More Productivity!

19. Reason #2: Focus

20. Step 1: Make a Plan
• Develop a Plan for Gathering Information:
oWho is your team?
oWhat Process Needs Review?
oWhat support do you have?
oWhat is your timetable?
• Define Scope and Out of Scope

21. Step 2: What is not
working?
• Identify and describe what your real pain point is:
oKeep it simple
oBe Specific
oReally describe what you can’t do and why you
think that is the case
Example: Our team finds itself working many late
nights and weekends 60% of the time as the lead
time for completing RFPs is often minimal.

22. Step 3: Identify Desired
Outcome
• Think about how you would like to see it working:
oKeep it simple
oMake it measurable
oReally describe what it is you would like to be
capable of doing with this process
• Use Business Use Cases, where applicable!!
Example: We have increased our lead time by 25%
by working more collaboratively with colleagues.

23. Step 4: Create your Maps
• Identify the Responsible Parties
o Who is responsible for performing tasks?
• Brainstorm Process Steps
o What are the activities performed?
• Outline key Decision Points
o Where can the process change based on the decision?
• Confirm your Start and End Points
o Where does your process start and end?

24. Step 4: Create your Maps

25. Step 5: Perform Analysis
• Review the map you have completed and determine
what you are still doing that you really don’t need to
be doing:
oWhy are we really doing this step?
oIs the Decision point adding complexity I don’t
need?
oAre all the Responsible Parties really needed?
oWhere can we make improvements?

26. Step 7: Take Action
• Put your new process into action
• Schedule to re-visit the process each year and
make changes
• Don’t do process just to do process
• Continuous Improvement Cycle:
Conception, Mastery, Improvement

27. So now What?
You have a Streamlined Process so what else
can you do to really get what you need more
quickly?

28. Are you focused on them?

29. Create Sustainability
• Ensure processes are simple and
consistent so team members stop
circumventing them
• Establish a Center of Excellence across
the team for continuous feedback
• Design for the 80% Solution

30. So Remember to ask…..
Do I have a Streamlined
Process?
Do I have the Right Team?
Am I Making it about Them?

31. Most Importantly
Take Action!

32. Questions

33. Let’s Stay in Touch
Candice Benson, CEO, Benson
Consulting
Phone: 603-488-2025
Email:
Candice@Bensonconsultinginc.co
m
Web:
www.bensonconsultinginc.com
Kym Harrington, SalesEdge
LLC
Phone: 888.577.7382 ext. 728
Web: www.SalesEdgeLLC.com
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