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Reboot Your Team

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Given at Mind the Product, SF 2018

Published in: Business
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Reboot Your Team

  1. 1. Reboot Your Team Christina Wodtke Author of Radical Focus and Pencil Me In Lecturer at Stanford University
  2. 2. The Union BBQ Beef Ribs and Fondue House
  3. 3. The Three Jobs of Product Management • Business Owner • Vision Holder • Team Coordinator
  4. 4. Are all groups teams?
  5. 5. What is a TEAM? • Common PURPOSE • Performance GOALS • Complimentary SKILLS • Mutual ACCOUNTABILITY The Wisdom of Teams Jon R. Katzenbach and Douglas K. Smith
  6. 6. Set Objectives and Key Results 1. Common Purpose 2. Performance Goals
  7. 7. OKRs O: Qualitative goal (common purpose) KR: Success criteria (performance goals)
  8. 8. Objective: Establish clear value to distributers as a quality tea provider KR: Reorders at 85% KR: 20% of reorders self-serve KR: Revenue of 250K
  9. 9. 3. Complimentary skills
  10. 10. 4. Mutual Accountability
  11. 11. Objective: Establish clear value to distributers as a quality tea provider KR: Reorders at 85% 5/10 KR: 20% of reorders self-serve 5/10 KR: Revenue of 250K 5/10 Key Risk Factors: Need new self-serve system up in first month Priorities this week Next 4 weeks - Projects OKR Confidence Team Health: Distributor satisfaction Health: Org Health Yellow P1 P1 P1 Green Close deal with TLM Foods Team struggling with direction change # solid sales canidates in for interview Passive reorder notifications New self serve flow for distributors Metrics for distributors on tea sales Hire Customer service head New Order flow Weekly OKR Check- ins
  12. 12. Learning Team Or Lean Team Improves over time
  13. 13. Bruce Tuckman ‘Developmental sequence in small groups’
  14. 14. A Cadence for Learning Teams Set Check Correct
  15. 15. Forming a Learning Team1.
  16. 16. Set Expertise Roles
  17. 17. Set Informal Roles • Facilitator • Tie-Breaker • Spokesperson • Schedule Keeper • Office Housework
  18. 18. Design Norms If you don’t set norms, you make assumptions. Assumptions lead to errors. Errors lead to fights.
  19. 19. Erin Meyer’s Culture Map
  20. 20. “The problem is that we tend to assume that our framing represents the truth, rather than merely presenting a subjective “map.” In truth, however, each frame offers its own image of reality.” Edmondson, Amy C. Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy
  21. 21. Don’t default into norms. Set them
  22. 22. Norms Exercise • Get together in groups of 2-4
  23. 23. What was the best team you ever had? What made it great?
  24. 24. What was the worst team you were ever on? What made it so bad?
  25. 25. Norms Exercise • Get in groups, and share. • Make rules for how you wish to work together
  26. 26. Norms Exercise • Get in groups, and share. • Make rules for how you wish to work together
  27. 27. Please try this at home Aka at the office
  28. 28. Performing in a Learning Team2.
  29. 29. Check Weekly
  30. 30. Goals
  31. 31. Team Feedback Feedback fast and slow
  32. 32. Weekly: Retrospective Fast and frequent allows for iteration and growth
  33. 33. “Weekly retrospectives build the muscle of asking why things aren’t working… learning to say “that’s eff’ed up. Let’s try something else.” Rosemary King @rozemaryking
  34. 34. teIam Mindful team take care of the us AND the I.
  35. 35. Two kinds of feedback Individual Team
  36. 36. Fast Peer Feedback But not too fast
  37. 37. Short Cycles Reduce quantity of information Reduce gap between action and evaluation Reduce stakes Actionable Memorable Iterative
  38. 38. Feedback Loop
  39. 39. Feedback Loop
  40. 40. When you behavior I reaction and it consequences. What can we do about this?
  41. 41. Adjourning in a Mindful Team 3.
  42. 42. Pause, Evaluate, Correct
  43. 43. Formal Feedback “Shorten your time through the Feedback Loop.”
  44. 44. Team Feedback For Learning Teams
  45. 45. Team Check In “Quarterly seems to be a good starting point though. Every month seems too often (people get fed up with it, and the data doesn’t change fast enough to warrant it). Bi-annually seems too seldom (too much happens within that period). But, again, it varies.” – Spotify Labs
  46. 46. Carbon Five Dartboard http://blog.carbonfive.com/201 5/07/29/the-product-dartboard/
  47. 47. Spotify Health Check Model https://labs.spotify.co m/2014/09/16/squad- health-check-model/
  48. 48. Roll Your Own 1. List norms 2. Rate performance 3. Discuss 4. Decide on Changes
  49. 49. Team Member Feedback for Mindful Teams
  50. 50. Empathy Warm-up • Sometimes I pretend • Sometimes I’m afraid • Sometimes I wonder • Sometimes I try
  51. 51. Empathic Feedback Canvas
  52. 52. Jherin Miller
  53. 53. Reboot Your Team 1. Treat quarters as do-over moments 2. Set goals, roles and norms 3. Check weekly to make sure you are living your intention 4. Correct: take time at the end of the quarter and evaluate and make major changes
  54. 54. Be kind to everyone you meet, for they too are fighting a great battle.” Dr. John Watson (the real one)
  55. 55. Thank You @cwodtke | me@cwodtke.com www.cwodtke.com CHRISTINA WODTKE
  56. 56. The Models

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