3. how many total hours per week do
you spend online?
In this table, we can see that 37.4 % of the sample spends 1 to 5
hours per week on the Internet, which accounts for 139 consumers
and only 19 of the total (372) spend more than 41 hours per week
4. Purchasing intention
•We can say that most of the people are not
ready to buy a DELL computer which is 10%
higher.
•There is no difference between male and
female.
5. Is the income has an impact
on purchasing ?
• We could observe
that there aren’t
any link between
this those
variables.
• In order to confirm
this hypothesis we
will get a multiple
regression.
6. With an Adjusted R square of 1,6% we cannot show that the
income and the gender have an impact of the purchase of
DELL computer 10% higher.
Multiple regression
8. Is satisfaction depending on the age ?
In this table; we saw that 56% of the sample is very satisfied with DELL and
only 4% are dissatisfied and only 4 people which have less than 20 years old
are dissatisfied.
9. Chi square test
Following the Chi square test, the age
depends on 39, 4% of the customer
satisfaction
10. Chi square test
Following the Chi square test, the level of
significance 0.972 > 0.05. so we can not
reject the null hypothesis.
Satisfaction and age are independent
Hypothesis:
H0: satisfaction and age are
independent.
11. Relation between satisfaction and
grade of school
We can that people coming from several high schools are very satisfied with
DELL.
12. Purchase decision again
334 people answer this question. In general everyone is ready to buy a DELL
computer once again.
It shows that DELL has a large range of products
13. With the previous analysis we can see that if the price of DELL computer
increases of 10%, 60% of the sample will not purchase a DELL computer. They
should keep the same price in order to win the DELL customer’s loyalty.
DELL should focus on young people because they are very satisfied with DELL
Computer
Dell should focus on graduated people because they can use DELL at work for
their job or at home and they have skills to use it.
Dell may be reducing their price to get more customers especially since the
creation of Apple and their MacBook.
Keep their strategy and produce a computer for every social-professional
groups.
Recommendations
14. Thank to this study we can see that DELL is very appreciate from the
customers no matter age, gender or incomes.
DELL should keep the same prices because customers are not flexible to an
evolution of the price especially in this area with a lot of competitors (Apple,
HP).
We can say that Dell has a good strategy because they focus on a wide
range of the population and if they want to increase the price they have to
increase their computers with new software or functions.
To conclude, customer’s expectations are very important to DELL Company,
it is the main point of their strategy.
Conclusion
