Submit Search
Upload
Intercultural communication & conflixt management
•
1 like
•
314 views
K
Kévin CÉCILE
Follow
assignment for a intercultural communication class
Read less
Read more
Leadership & Management
Report
Share
Report
Share
1 of 7
Recommended
The Use Of Business Games As A Way Of Identifying And Addressing Conflicts In...
The Use Of Business Games As A Way Of Identifying And Addressing Conflicts In...
Eleni Katsoula
Intercultural communication-in-international-market essay sample from assignm...
Intercultural communication-in-international-market essay sample from assignm...
https://writeessayuk.com/
Intercultural communication in teacher training
Intercultural communication in teacher training
Sam Crofts
siicbrochure
siicbrochure
Jen W
OCWC Global Conference 2013: The Online Assessment for BIPA Program by Utiliz...
OCWC Global Conference 2013: The Online Assessment for BIPA Program by Utiliz...
The Open Education Consortium
INTERCULTURAL COMMUNICATION
INTERCULTURAL COMMUNICATION
HENOK SHIHEPO
41503117 Intercultural Communication Annotated Resource List
41503117 Intercultural Communication Annotated Resource List
Jen W
The Role of ICT in Indonesian Language Teaching and Learning
The Role of ICT in Indonesian Language Teaching and Learning
Wieke Gur
Recommended
The Use Of Business Games As A Way Of Identifying And Addressing Conflicts In...
The Use Of Business Games As A Way Of Identifying And Addressing Conflicts In...
Eleni Katsoula
Intercultural communication-in-international-market essay sample from assignm...
Intercultural communication-in-international-market essay sample from assignm...
https://writeessayuk.com/
Intercultural communication in teacher training
Intercultural communication in teacher training
Sam Crofts
siicbrochure
siicbrochure
Jen W
OCWC Global Conference 2013: The Online Assessment for BIPA Program by Utiliz...
OCWC Global Conference 2013: The Online Assessment for BIPA Program by Utiliz...
The Open Education Consortium
INTERCULTURAL COMMUNICATION
INTERCULTURAL COMMUNICATION
HENOK SHIHEPO
41503117 Intercultural Communication Annotated Resource List
41503117 Intercultural Communication Annotated Resource List
Jen W
The Role of ICT in Indonesian Language Teaching and Learning
The Role of ICT in Indonesian Language Teaching and Learning
Wieke Gur
data analysis presentation: Dell case study
data analysis presentation: Dell case study
Kévin CÉCILE
Présentation cas marketing Décathlon
Présentation cas marketing Décathlon
Kévin CÉCILE
Byod (Bring your own device) in the professional world
Byod (Bring your own device) in the professional world
Kévin CÉCILE
TD marketing: nouvelle Lunch box
TD marketing: nouvelle Lunch box
Kévin CÉCILE
TD marketing sur le marché des colas
TD marketing sur le marché des colas
Kévin CÉCILE
Final report of our crowdfunding project
Final report of our crowdfunding project
Kévin CÉCILE
Expansive smartphones in china, market research
Expansive smartphones in china, market research
Kévin CÉCILE
Artem Project - Crowdfunding website: Help Us Grow.com
Artem Project - Crowdfunding website: Help Us Grow.com
Kévin CÉCILE
What is an efficient talent management strategy? Comparing French and Chinese...
What is an efficient talent management strategy? Comparing French and Chinese...
Kévin CÉCILE
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
Ass.Prof. Dr. Mogeeb Mosleh
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Riyadh +966572737505 get cytotec
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
Ass.Prof. Dr. Mogeeb Mosleh
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
tanmayarora45
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
Aaron Stannard
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
ssuserf63bd7
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
Ram V Chary
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Nimot Muili
Safety T fire missions army field Artillery
Safety T fire missions army field Artillery
KennethSwanberg
digital Human resource management presentation.pdf
digital Human resource management presentation.pdf
ArtiSrivastava23
International Ocean Transportation p.pdf
International Ocean Transportation p.pdf
AlejandromexEspino
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Hedda Bird
More Related Content
More from Kévin CÉCILE
data analysis presentation: Dell case study
data analysis presentation: Dell case study
Kévin CÉCILE
Présentation cas marketing Décathlon
Présentation cas marketing Décathlon
Kévin CÉCILE
Byod (Bring your own device) in the professional world
Byod (Bring your own device) in the professional world
Kévin CÉCILE
TD marketing: nouvelle Lunch box
TD marketing: nouvelle Lunch box
Kévin CÉCILE
TD marketing sur le marché des colas
TD marketing sur le marché des colas
Kévin CÉCILE
Final report of our crowdfunding project
Final report of our crowdfunding project
Kévin CÉCILE
Expansive smartphones in china, market research
Expansive smartphones in china, market research
Kévin CÉCILE
Artem Project - Crowdfunding website: Help Us Grow.com
Artem Project - Crowdfunding website: Help Us Grow.com
Kévin CÉCILE
What is an efficient talent management strategy? Comparing French and Chinese...
What is an efficient talent management strategy? Comparing French and Chinese...
Kévin CÉCILE
More from Kévin CÉCILE
(9)
data analysis presentation: Dell case study
data analysis presentation: Dell case study
Présentation cas marketing Décathlon
Présentation cas marketing Décathlon
Byod (Bring your own device) in the professional world
Byod (Bring your own device) in the professional world
TD marketing: nouvelle Lunch box
TD marketing: nouvelle Lunch box
TD marketing sur le marché des colas
TD marketing sur le marché des colas
Final report of our crowdfunding project
Final report of our crowdfunding project
Expansive smartphones in china, market research
Expansive smartphones in china, market research
Artem Project - Crowdfunding website: Help Us Grow.com
Artem Project - Crowdfunding website: Help Us Grow.com
What is an efficient talent management strategy? Comparing French and Chinese...
What is an efficient talent management strategy? Comparing French and Chinese...
Recently uploaded
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
Ass.Prof. Dr. Mogeeb Mosleh
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Riyadh +966572737505 get cytotec
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
Ass.Prof. Dr. Mogeeb Mosleh
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
tanmayarora45
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
Aaron Stannard
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
ssuserf63bd7
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
Ram V Chary
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Nimot Muili
Safety T fire missions army field Artillery
Safety T fire missions army field Artillery
KennethSwanberg
digital Human resource management presentation.pdf
digital Human resource management presentation.pdf
ArtiSrivastava23
International Ocean Transportation p.pdf
International Ocean Transportation p.pdf
AlejandromexEspino
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Hedda Bird
internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamra
AllTops
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard Brown
SandaliGurusinghe2
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
guptaswati8536
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
William (Bill) H. Bender, FCSI
Recently uploaded
(17)
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system to.pptx
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Safety T fire missions army field Artillery
Safety T fire missions army field Artillery
digital Human resource management presentation.pdf
digital Human resource management presentation.pdf
International Ocean Transportation p.pdf
International Ocean Transportation p.pdf
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamra
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard Brown
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
Intercultural communication & conflixt management
1.
Intercultural*Business*Communication*and*Management* TEACHER:**ZHU*MIN* ** INTERCULTURAL*COMMUNICATION*&* CONFLICT*MANAGEMENT* * Name:*Kevin*CECILE* student*number:*51500114* signature:** * ** * *
2.
* 2* ! Table!of!content! * * Introduction*..............................................................................................................................*3* *****a)*Background*of*the*study*.................................................................................................................*3* *****b)*The*problem*statement*/*need*for*the*study*.................................................................................*3* *****c)*Research*questions*.........................................................................................................................*3* Literature*review*.......................................................................................................................*4* Hypothesis*.................................................................................................................................*5* Research*findings*&*suggestions*...............................................................................................*5* *****a)*The*origin*of*crossRcultural*conflict*between*French*and*Chinese.*................................................*6* *****b)*Suggestion*to*manage*intercultural*conflicts.*................................................................................*6* Limitation*of*this*study*..............................................................................................................*6* Conclusion*.................................................................................................................................*7* ! * * * * * * * * * *
3.
* 3* Introduction* * Nowadays,* with*
the* globalization* of* the* economy,* the* increase* of* crossRborder* alliances,* people*from*different*countries*and*culture*are*working*together*within*the*same*company.* This*fact*has*led*companies*to*think*that*managing*people*from*different*culture,*diversity*in* company*can*be*a*key*factor*of*success,*in*order*to*do*that*it*is*important*that*things*are*done* effectively.* This*study*is*about*conflict*management*in*an*Intercultural*environment.*First*of*all,*it*is* important*to*define*what*is*a*conflict,*it*is*usually*defined*as*a*real*incompatibility*of*goals,* values,* expectations,* processes,* or* outcomes* between* two* or* more* interRdependent* individuals* or* groups.* The* Oxford* dictionary* simply* tell* us* that* a* conflict* is* a* serious* disagreement*or*argument.** * a)! Background!of!the!study! It*is*interesting*to*study*this*topic*because*more*and*more*foreign*students*come*to*study* here*in*China*each*year.*In*the*same*time,*more*foreign*companies*are*also*coming*in*China,* and*they*have*to*create*jointRventure*with*Chinese*companies*to*enter*this*markets.*That* implies* communication* and* cooperation* between* western* and* Chinese* coRworkers* in* everyday*life.*A*lot*of*FrenchRChinese*companies*had*met*success*but*other*failed,*crossR cultural*conflicts*are*big*obstacles*for*the*development*in*that*kind*of*companies.* Intercultural*communication*can*become*a*problem*in*workplaces*where*several*workers* speak* English* as* a* second* language.* It* is* the* same* in* intercultural* students* group* work.* Communication*can*exacerbate*the*conflicts*or*help*to*reduce*the*conflicts.*So*understand* and*managing*intercultural*conflict*can*be*highly*valued.* * b)! The!problem!statement!/!need!for!the!study! * This*study*is*important*to*me*because*during*my*stay*in*China*I*experienced*many*group*work* with*international*students*and*also*Chinese*students*and*several*conflicts*came*up*during* the*group*work*and*most*of*them*because*of*intercultural*communication*problem.*That*is* the*reason*why*I*choose*this*research*topic.* * c)! Research!questions! What*are*the*communication*problem*behind*the*intercultural*conflicts*among*western*and* Chinese*coRworkers?*and*what*suggestions*can*we*find*for*dealing*with*that*kind*of*conflicts.** * ! !
4.
* 4* Literature!review! a)! The*three*phases*of*the*intercultural*interaction*process* Jitske*Kramer*designed*the*follow*model,*called*The*Cultural*Stepping*Stones:** * * * The*
Cultural* Stepping* Stones* model* explain* what* and* how* is* a* perfect* intercultural* interaction.*And*the*intercultural*interaction*will*gone*very*well*if*we*follow*those*stones.* The*model*starts*with*a*meeting*between*two*cultural*strangers,*in*which*they*are*confronted* by*different*behaviours*and*thoughts*and*each*stone*lead*to*great*intercultural*collaboration.* * b)! How*does*intercultural*conflict*differ*from*other*kinds*of*conflict?* In* their* book* «*experiencing* intercultural* communication*»* Judith* N.* Martin* &* Thomas* K.* Nakayama*explain*that*intercultural*conflict*has*3*main*characteristics.** 1.! Ambiguity!* There*is*often*ambiguity*in*intercultural*conflicts.*We*don’t*know*how*to*handle*the*conflict* or*maybe*the*conflict*is*seen*in*a*different*way*by*the*other*person.*And*the*other*person*may* not*even*think*there*is*a*conflict** 2.! Language!Issues!* Language*can*sometimes*lead*to*intercultural*conflict.*And*when*you*don’t*know*the*language* well,*it*is*very*difficult*to*handle*conflict*effectively** 3.! Contradictory!Conflict!Styles!* Intercultural*conflict*also*may*be*characterized*by*contradictory*conflict*styles.** These* very* different* styles* in* handling* conflict* cause* problems* in* the* workplace* and* sometimes*lead*to*more*conflict.** * c)! Hofstede*cultural*differences*between*France*and*China.* *
5.
* 5* Among*European*countries*France*has*the*most*cultural*similarities*with*China*however*there* are*significant*differences*between*those*two*countries*that*can*create*intercultural*conflict.* The*huge*gap*between*China*and*France*according*to*Hofstede*theory*are*about:** Individualism:*At*a*score*of*20*China*is*a*highly*collectivist*culture*where*people*act*in*the* interests*of*the*group*and*not*necessarily*of*themselves.* Uncertainty* avoidance:
At* 86,* French* culture* scores* high* on* Uncertainty* Avoidance.* The* French*don’t*like*surprises.*They*want*structure*and*planning*are*required.** Indulgence: China*is*a*restrained*society*as*can*be*seen*in*its*low*score*of*24*in*this*dimension.* Societies*with*a*low*score*in*this*dimension*have*a*tendency*to*cynicism*and*pessimism.** * Hypothesis! * In*my*opinion*intercultural*conflict*between*Chinese*and*French*are*because:* * 1)! People*are*just*not*prepared*to*intercultural*interaction,*the*expect*the*other*to*know* the*culture*difference*and*adapt*to*it.* * 2)! The*language*problem,*it*is*difficult*to*work*in*a*group*if*there*are*language*difficulties.* That*will*create*communication*problem,*misunderstanding*and*conflicts.* * 3)! Not*knowing*the*culture*differences*between*members*in*a*groupRwork*can*explain*it.* * Research!methodology:!Data!collection!&!sampling!plan* I*have*done*a*structured*data*collection*with*a*questionnaire,*a*large*number*of*closeRended* question*are*included.*The*group*I*want*to*study*is*Chinese*and*western*students*(with*a*large* number*of*French*students)*in*the*campus*of*Wenjiang*because*I*am*also*a*student*and*It*will* be*easier*for*me*to*get*a*large*sample*of*people.*And*those*two*cultures*French*and*Chinese* are*very*different.*So*I*am*sure*that*my*research*findings*will*be*interesting.* I*want*a*sample*around*30*people*for*that*survey*in*order*to*have*a*curate*quantitative*study* that*I*can*generalize*thanks*to*that*large*number*of*participant.* Research!findings!&!suggestions! The*data*analysis*plan*is*to*make*a*statistical*study*because*of*the*quantitative*approach*I* chose* to* undertake.* Thanks* to* my* data* collection* plan,* I* was* able* to* collect* a* lot* of* information,*different*information*that*I*need*to*analyse.* First*of*all,*I*identified*the*profile*of*the*people*I*interview*for*example*their*nationality*and* their*background*with*intercultural*coRworkers.*70%*of*the*respondent*had*to*work*with*some* from*another*culture*and*among*them*80%*had*done*it*with*someone*that*are*not*from*the* same* continent.* To* be* clear* there* were* thinking* about* their* intercultural* groupRwork* experiences*in*SWUFE,*between*Chinese*and*western*people.* * * *
6.
* 6* a)! The*origin*of*crossRcultural*conflict*between*French*and*Chinese.* * Different*communication*style* My*first*finding*is*that*Chinese*and*French*people*are*using*different*communication*style*and* they*don’t*understand*each*other*style.*Chinese*people*like*to*use*nonRverbal*communication* (58%)*but*western*don’t*fully*understand*it*and*prefer*verbal*communication*(79%)*in*order* to*
be* clearly* understood.* For* example:* when* Chinese* nod* it* doesn’t* mean* «*Yes*»* but* «*understood*»*that*could*lead*to*conflict.** * Language* 86%*of*the*respondent*think*that*language*is*the*main*source*of*intercultural*conflict*because* language*problem*creates*misunderstandings,*difficulties*to*express*its*opinion.** * How*they*prefer*to*manage*intercultural*conflict?* There*are*clearly*two*approaches*to*conflicts.* Chinese:*indirect*approach,*silence*and*avoidance*may*be*used*to*manage*conflict** Some* western* (French* people):* direct* approach* to* conflict:* intense* verbal* and* nonverbal* expression*of*emotion** It*is*interesting*to*see*that*different*approaches*in*managing*intercultural*conflict*can*do* increase*the*conflict*by*not*solving*it.* * b)! Suggestion*to*manage*intercultural*conflicts.* * After*showing*my*research*findings*about*the*reason*of*intercultural*conflict,*I*will*present* the*suggestion*that*came*out*from*my*study*about*conflict*resolution:*how*to*turn*conflict* into*collaboration.* I*have*divided*the*suggestion*in*three*parts*to*share*the*different*point*of*views:* * Western!people!suggestion* Be*flexible*and*be*prepared*to*change*your*habits*and*attitudes** That*means*approaching*people*with*an*intercultural*sensitivity*and*open*mind.* Chinese!people!suggestion* Chinese* people* insist* on* the* language,* speaking* good* English* is* important* to* limit* misunderstanding* and* confusion.* According* to* them* working* on* English* skills* can* reduce* intercultural*conflict*and*help*to*manage*them.* * My!personal!suggestion* Thanks*to*my*observation*during*my*stay*in*China*and*the*groupRwork*that*I*have*done*with* Chinese*students.*I*think*that*in*order*to*avoid*intercultural*conflict*we*should*be*careful*of* nonRverbal*communication.* For*example:*when*Chinese*people*refuse*to*make*eye*contact*It*can*be*considered*as*a* strange*behaviour*by*other*culture*like*French*and*create*communication*problem*that*can* lead*to*conflicts*because*of*misunderstanding.* Limitation!of!this!study! To* start* of* with,* I* can* say* that* this* study* has* limitations.* First,* this* study* may* be* not* representative*of*all*the*Chinese*and*French*people*because*of*the*sample*size*I*have*chosen.* Geographically*I*choose*to*interview*students*in*Wenjiang,*it*could*have*been*better*if*we*had*
7.
* 7* people*from*other*places*in*Sichuan*or*in*Mainland*China.*Even*if*some*students*I*have*met* are*not*originating*from*Wenjiang*or*Chengdu.*And*the*thing*is*they*were*students*so*they* don’t*have*a*lot*of*experience*of*conflict*management*in*an*international*company.* * Secondly,*an*other*limitation*can*be*the*sample*size.*Maybe*is*not*big*enough*to*provide*an* accurate*quantitative*study.** ** It*is*also*important*to*recognize*another*limitation,*in*fact*people*deal*with*conflict*in*a*variety* of*ways.*And*they*may*use*different*styles*with*different*people,*for*example,*even*if*they*are* from*different*countries*and*cultures,*people*won’t*use*the*same*conflict*management*style* if*the*person*is*their*boss*or*their*coRworker.*So*the*people*answering*the*survey*may*change* their*answer*if*the*context*they*are*thinking*about*would*be*different.* * The*students*that*will*answer*the*questionnaire*may*fall*into*stereotyping,*generalization.* Because*of*their*lack*of*experience*with*intercultural*conflict*and*their*young*age.** * * Conclusion! To*conclude,*it*is*clear*that*intercultural*conflict*is*hard*to*avoid*but*identifying*the*the*origin* like*communication*style,*language*skills,*cultural*differences*can*help*to*handle*that*kind*of* conflicts.*Intercultural*conflict*management*is*something*that*is*going*to*be*more*and*more* important*in*the*future.*International*companies*have*to*learn*how*to*handle*them*it*is*also* for*students*because*more*and*more*students*are*working*with*students*from*other*cultures,* it*is*their*best*interest*to*make*good*collaboration.* * * * * * * Bibliography! Wilmot,*W.,*&*Hocking,*J.*Interpersonal+conflict+++ Judith*N.*Martin*&*Thomas*K.*Nakayama*:*experiencing+intercultural+communication+ www.geertRhofstede.com* + +