Increasing NUS Libraries’ Visibility in the Virtual World Tan Kah Ching Senior Librarian (Automation & Asset Organisation) NUS Libraries Email: [email_address] 19 Oct 2007

Agenda Introduction Environment Scanning Horizon Reports Library Technology Trends Technology Trends to Watch User Surveys Increasing Our Visibility Next-Generation Library Interface Resource Teams Summary Q & A

Introduction

Environment Scanning

Horizon Reports

Library Technology Trends

Technology Trends to Watch

User Surveys

Increasing Our Visibility

Next-Generation Library Interface

Resource Teams

Summary

Q & A

Introduction About NUS Libraries Library Portal Integrated Virtual Learning Environment (IVLE) Increasing our visibility by: Finding out what Users want Joining Users in Their Spaces Showing the way back to Library Spaces

About NUS Libraries

Library Portal

Integrated Virtual Learning Environment (IVLE)

Increasing our visibility by:

Finding out what Users want

Joining Users in Their Spaces

Showing the way back to Library Spaces

Environmental Scanning

Horizon Report Annual report started in 2004 Highlights 6 areas of emerging technology that will impact higher education over the next one to five years Produced by the New Media Consortium (NMC) and the EDUCAUSE Learning Initiative (ELI) For more information: http:// horizon.nmc.org/wiki/Main_Page

Annual report started in 2004

Highlights 6 areas of emerging technology that will impact higher education over the next one to five years

Produced by the New Media Consortium (NMC) and the EDUCAUSE Learning Initiative (ELI)

For more information: http:// horizon.nmc.org/wiki/Main_Page

Library Technology Trends LITA Blog’s ‘Top Technology Trends’ Category Recent postings following ALA Conference 2007 URL: http:// litablog.org /category/top-technology-trends/

LITA Blog’s ‘Top Technology Trends’ Category

Recent postings following ALA Conference 2007

URL: http:// litablog.org /category/top-technology-trends/

Technology Trends to Watch Next-generation discovery tools User-created contents & social networking Extended learning, virtual worlds & educational gaming Emerging forms of publication Context-sensitive wireless solutions

Next-generation discovery tools

User-created contents & social networking

Extended learning, virtual worlds & educational gaming

Emerging forms of publication

Context-sensitive wireless solutions

User Surveys Surveys of Library users to find out: Information Needs OPAC Usability Survey findings: More online user education programmes Better promotion of services, through online means More regular updates on library More friendly Library portal interface, with ranking, most borrowed books, grouping of results, federated searching, etc.

Surveys of Library users to find out:

Information Needs

OPAC Usability

Survey findings:

More online user education programmes

Better promotion of services, through online means

More regular updates on library

More friendly Library portal interface, with ranking, most borrowed books, grouping of results, federated searching, etc.

Increasing Our Visibility Next-Generation Library Interface

Areas of Concern Current Library Portal is complex No unified search interface - LINC, E-Resources, etc. Unable to provide context-sensitive links to online contents to users Limited navigational features & contents Social networking features that allow users to annotate, review, rank, compare & contrast, and share the contents with other users

Current Library Portal is complex

No unified search interface - LINC, E-Resources, etc.

Unable to provide context-sensitive links to online contents to users

Limited navigational features & contents

Social networking features that allow users to annotate, review, rank, compare & contrast, and share the contents with other users

Federated Search or Metasearch Problem – search individual information resources separately Solution – one interface to search multiple information resources simultaneously Taken from NISO’s website. Presentation by Andrew Pace: http://www.niso.org/news/events_workshops/OpenURL-05-ppts/2-1-pace.ppt (date: 21 Mar 2007)

Problem – search individual information resources separately

Solution – one interface to search multiple information resources simultaneously

Delivering Content to the User Using a link resolver based on the OpenURL standard (ANSI/NISO Z39.88) ( http://openurl.info/registry ) Allow users to access the actual contents from wherever they are Taken from Serials Solutions’ website: http://www.serialssolutions.com/alOURL04.asp (date: 21 Mar 2007)

Using a link resolver based on the OpenURL standard (ANSI/NISO Z39.88) ( http://openurl.info/registry )

Allow users to access the actual contents from wherever they are

Faceted Navigation Rich bibliographic information in library catalogues and/or databases Derive facets from retrieved results Present facets as means to narrow down search results Easy to use, visually appealing Examples: Textual presentation – McMaster University Library: http:// libcat.mcmaster.ca/index.jsp Visual presentation – Queens Library: http:// aqua.queenslibrary.org /

Rich bibliographic information in library catalogues and/or databases

Derive facets from retrieved results

Present facets as means to narrow down search results

Easy to use, visually appealing

Examples:

Textual presentation – McMaster University Library: http:// libcat.mcmaster.ca/index.jsp

Visual presentation – Queens Library: http:// aqua.queenslibrary.org /

Enriched Content Contents include: Cover art images, such as book jackets, movie cases, etc. Table of contents MARC or Non-MARC Searchable or Not Summaries Reviews Examples: MARC TOC – National University of Singapore: http:// linc.nus.edu.sg Non-MARC Contents – Ann Arbor District Library: http://www.aadl.org/catalog Mashing up Amazom.com with Singapore National Library Board’s Catalogue – BookJetty.com: http:// bookjetty.com /

Contents include:

Cover art images, such as book jackets, movie cases, etc.

Table of contents

MARC or Non-MARC

Searchable or Not

Summaries

Reviews

Examples:

MARC TOC – National University of Singapore: http:// linc.nus.edu.sg

Non-MARC Contents – Ann Arbor District Library: http://www.aadl.org/catalog

Mashing up Amazom.com with Singapore National Library Board’s Catalogue – BookJetty.com: http:// bookjetty.com /

Web 2.0: Enabling User Contributions User tagging Assigning informal terms to items of interest “ Folksonomy” as a supplement to traditional subject headings provided by libraries Tag clouds User ratings & reviews Expressing opinions regarding works in the catalogue Social Information: Similar titles, Other editions, etc. Examples: User tagging, ratings & reviews – Ann Arbor District Library: http:// www.aadl.org /catalog Tag clouds, Similar titles, Other editions – Danbury Public Library with LibraryThing for Libraries: http://cat.danburylibrary.org/search

User tagging

Assigning informal terms to items of interest

“ Folksonomy” as a supplement to traditional subject headings provided by libraries

Tag clouds

User ratings & reviews

Expressing opinions regarding works in the catalogue

Social Information:

Similar titles, Other editions, etc.

Examples:

User tagging, ratings & reviews – Ann Arbor District Library: http:// www.aadl.org /catalog

Tag clouds, Similar titles, Other editions – Danbury Public Library with LibraryThing for Libraries: http://cat.danburylibrary.org/search

Other Features Keyword Searching Google-like simple search box Relevancy Most relevant items first “ Did you mean …?” Detect common spelling errors Suggest indexed term(s) that will work Recommendations “ Users that borrowed X also borrowed Y” Most popular titles, Similar titles …

Keyword Searching

Google-like simple search box

Relevancy

Most relevant items first

“ Did you mean …?”

Detect common spelling errors

Suggest indexed term(s) that will work

Recommendations

“ Users that borrowed X also borrowed Y”

Most popular titles, Similar titles …

Putting Them All Together New interface with access to all contents Harvesting into local index Incorporating backend federated search engine Interface characteristics Simple search box AJAX technology Wanted features Relevancy ranking, Popular choices, Faceted navigation, Tag cloud, “Did you mean …?”, User-contributed content, Enriched content, etc. Examples Innovative Interfaces’ Encore: http://www.iii.com/encore/main_index2.html Ex Libris’ Primo: http://www.exlibrisgroup.com/primo.htm

New interface with access to all contents

Harvesting into local index

Incorporating backend federated search engine

Interface characteristics

Simple search box

AJAX technology

Wanted features

Relevancy ranking, Popular choices, Faceted navigation, Tag cloud, “Did you mean …?”, User-contributed content, Enriched content, etc.

Examples

Innovative Interfaces’ Encore: http://www.iii.com/encore/main_index2.html

Ex Libris’ Primo: http://www.exlibrisgroup.com/primo.htm

Increasing Our Visibility Resource Teams

Purpose of Resource Teams Subject-based Resource Teams to build closer relationships with Faculty and Students Focus on Outreach, Collection Development and User Education

Subject-based Resource Teams to build closer relationships with Faculty and Students

Focus on Outreach, Collection Development and User Education

Preparing Staff for Web 2.0 Focus Group on Web 2.0 Technologies Monitor technology development Assess relevance to our IT Plans and make recommendations Prepare staff for use of these tools Using blog/wiki to share the information & build up staff competencies

Focus Group on Web 2.0 Technologies

Monitor technology development

Assess relevance to our IT Plans and make recommendations

Prepare staff for use of these tools

Using blog/wiki to share the information & build up staff competencies

From User Spaces to Library Space Linking back from Google WorldCat OpenURL Linking Library profiles, examples: MySpace UIUC Undergraduate Library Facebook applications: UIUC Library Search NUS Online Community Examples: Google Scholar Support for Libraries: http://scholar.google.com/intl/en/scholar/libraries.html MySpace Library Profiles – UIUC Undergraduate Library: http://www.myspace.com/undergradlibrary Facebook Applications: http:// www.facebook.com /developers/

Linking back from Google

WorldCat

OpenURL Linking

Library profiles, examples:

MySpace

UIUC Undergraduate Library

Facebook applications:

UIUC Library Search

NUS Online Community

Examples:

Google Scholar Support for Libraries: http://scholar.google.com/intl/en/scholar/libraries.html

MySpace Library Profiles – UIUC Undergraduate Library: http://www.myspace.com/undergradlibrary

Facebook Applications: http:// www.facebook.com /developers/

Using What Users are Using Library guides The Biz Wiki Blogs & RSS Means to update users Means to deliver information to users Lists of new items Lists of relevant items Example: The Biz Wiki: http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page

Library guides

The Biz Wiki

Blogs & RSS

Means to update users

Means to deliver information to users

Lists of new items

Lists of relevant items

Example:

The Biz Wiki: http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page

Bringing Library Portal into IVLE Collaboration with Centre for Instructional Technology (CIT) Increased presence in new version of IVLE “NUS Libraries” option to bring user’s preferences in the Library Portal directly into IVLE Users can access their Modules in IVLE directly from Library Portal

Collaboration with Centre for Instructional Technology (CIT)

Increased presence in new version of IVLE

“NUS Libraries” option to bring user’s preferences in the Library Portal directly into IVLE

Users can access their Modules in IVLE directly from Library Portal

Developing Online Multimedia Tutorials Explore use of web 2.0 tools, such as online videos, videocasting, podcasting, etc. Criteria for online multimedia tutorials Peer-Reviewed Instructional Materials Online (PRIMO) from ACRL’s Instruction Section Selection Criteria Example: Peer-Reviewed Instructional Materials Online (PRIMO): http://www.ala.org/ala/acrlbucket/is/iscommittees/webpages/emergingtech/primo/index.htm

Explore use of web 2.0 tools, such as online videos, videocasting, podcasting, etc.

Criteria for online multimedia tutorials

Peer-Reviewed Instructional Materials Online (PRIMO) from ACRL’s Instruction Section

Selection Criteria

Example:

Peer-Reviewed Instructional Materials Online (PRIMO): http://www.ala.org/ala/acrlbucket/is/iscommittees/webpages/emergingtech/primo/index.htm

In Summary Finding out what Users want Environmental scans User behaviours & feedback Joining Users in Their Spaces Adopting what they are using Going to where they are Showing the way back to Library Spaces Adapting what we have to what they want Linking back to what we can provide

Finding out what Users want

Environmental scans

User behaviours & feedback

Joining Users in Their Spaces

Adopting what they are using

Going to where they are

Showing the way back to Library Spaces

Adapting what we have to what they want

Linking back to what we can provide

Q & A Thank You!