Increasing NUS Libraries' Visibility in the Virtual World - Updated


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Presented at the 3rd iGroup Conference, "The Role of the Library in the Virtual and Collaborative World", 18-20 Oct 2007, held at Hunan University in Changsha, China

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  • Increasing our visibility in the invisible world
  • Increasing NUS Libraries' Visibility in the Virtual World - Updated

    1. 1. Increasing NUS Libraries’ Visibility in the Virtual World Tan Kah Ching Senior Librarian (Automation & Asset Organisation) NUS Libraries Email: [email_address] 19 Oct 2007
    2. 2. Agenda <ul><li>Introduction </li></ul><ul><li>Environment Scanning </li></ul><ul><ul><li>Horizon Reports </li></ul></ul><ul><ul><li>Library Technology Trends </li></ul></ul><ul><ul><li>Technology Trends to Watch </li></ul></ul><ul><ul><li>User Surveys </li></ul></ul><ul><li>Increasing Our Visibility </li></ul><ul><ul><li>Next-Generation Library Interface </li></ul></ul><ul><ul><li>Resource Teams </li></ul></ul><ul><li>Summary </li></ul><ul><li>Q & A </li></ul>
    3. 3. Introduction <ul><li>About NUS Libraries </li></ul><ul><ul><li>Library Portal </li></ul></ul><ul><ul><li>Integrated Virtual Learning Environment (IVLE) </li></ul></ul><ul><li>Increasing our visibility by: </li></ul><ul><ul><li>Finding out what Users want </li></ul></ul><ul><ul><li>Joining Users in Their Spaces </li></ul></ul><ul><ul><li>Showing the way back to Library Spaces </li></ul></ul>
    4. 4. Environmental Scanning
    5. 5. Horizon Report <ul><li>Annual report started in 2004 </li></ul><ul><li>Highlights 6 areas of emerging technology that will impact higher education over the next one to five years </li></ul><ul><li>Produced by the New Media Consortium (NMC) and the EDUCAUSE Learning Initiative (ELI) </li></ul><ul><li>For more information: http:// </li></ul>
    6. 6. Library Technology Trends <ul><li>LITA Blog’s ‘Top Technology Trends’ Category </li></ul><ul><li>Recent postings following ALA Conference 2007 </li></ul><ul><li>URL: http:// /category/top-technology-trends/ </li></ul>
    7. 7. Technology Trends to Watch <ul><li>Next-generation discovery tools </li></ul><ul><li>User-created contents & social networking </li></ul><ul><li>Extended learning, virtual worlds & educational gaming </li></ul><ul><li>Emerging forms of publication </li></ul><ul><li>Context-sensitive wireless solutions </li></ul>
    8. 8. User Surveys <ul><li>Surveys of Library users to find out: </li></ul><ul><ul><li>Information Needs </li></ul></ul><ul><ul><li>OPAC Usability </li></ul></ul><ul><li>Survey findings: </li></ul><ul><ul><li>More online user education programmes </li></ul></ul><ul><ul><li>Better promotion of services, through online means </li></ul></ul><ul><ul><li>More regular updates on library </li></ul></ul><ul><ul><li>More friendly Library portal interface, with ranking, most borrowed books, grouping of results, federated searching, etc. </li></ul></ul>
    9. 9. Increasing Our Visibility Next-Generation Library Interface
    10. 10. Areas of Concern <ul><li>Current Library Portal is complex </li></ul><ul><li>No unified search interface - LINC, E-Resources, etc. </li></ul><ul><li>Unable to provide context-sensitive links to online contents to users </li></ul><ul><li>Limited navigational features & contents </li></ul><ul><li>Social networking features that allow users to annotate, review, rank, compare & contrast, and share the contents with other users </li></ul>
    11. 11. Federated Search or Metasearch <ul><li>Problem – search individual information resources separately </li></ul><ul><li>Solution – one interface to search multiple information resources simultaneously </li></ul>Taken from NISO’s website. Presentation by Andrew Pace: (date: 21 Mar 2007)
    12. 12. Delivering Content to the User <ul><li>Using a link resolver based on the OpenURL standard (ANSI/NISO Z39.88) ( ) </li></ul><ul><li>Allow users to access the actual contents from wherever they are </li></ul>Taken from Serials Solutions’ website: (date: 21 Mar 2007)
    13. 13. Faceted Navigation <ul><li>Rich bibliographic information in library catalogues and/or databases </li></ul><ul><li>Derive facets from retrieved results </li></ul><ul><li>Present facets as means to narrow down search results </li></ul><ul><li>Easy to use, visually appealing </li></ul><ul><li>Examples: </li></ul><ul><ul><li>Textual presentation – McMaster University Library: http:// </li></ul></ul><ul><ul><li>Visual presentation – Queens Library: http:// / </li></ul></ul>
    14. 14. Enriched Content <ul><li>Contents include: </li></ul><ul><ul><li>Cover art images, such as book jackets, movie cases, etc. </li></ul></ul><ul><ul><li>Table of contents </li></ul></ul><ul><ul><ul><li>MARC or Non-MARC </li></ul></ul></ul><ul><ul><ul><li>Searchable or Not </li></ul></ul></ul><ul><ul><li>Summaries </li></ul></ul><ul><ul><li>Reviews </li></ul></ul><ul><li>Examples: </li></ul><ul><ul><li>MARC TOC – National University of Singapore: http:// </li></ul></ul><ul><ul><li>Non-MARC Contents – Ann Arbor District Library: </li></ul></ul><ul><ul><li>Mashing up with Singapore National Library Board’s Catalogue – http:// / </li></ul></ul>
    15. 15. Web 2.0: Enabling User Contributions <ul><li>User tagging </li></ul><ul><ul><li>Assigning informal terms to items of interest </li></ul></ul><ul><ul><li>“ Folksonomy” as a supplement to traditional subject headings provided by libraries </li></ul></ul><ul><ul><li>Tag clouds </li></ul></ul><ul><li>User ratings & reviews </li></ul><ul><ul><li>Expressing opinions regarding works in the catalogue </li></ul></ul><ul><li>Social Information: </li></ul><ul><ul><li>Similar titles, Other editions, etc. </li></ul></ul><ul><li>Examples: </li></ul><ul><ul><li>User tagging, ratings & reviews – Ann Arbor District Library: http:// /catalog </li></ul></ul><ul><ul><li>Tag clouds, Similar titles, Other editions – Danbury Public Library with LibraryThing for Libraries: </li></ul></ul>
    16. 16. Other Features <ul><li>Keyword Searching </li></ul><ul><ul><li>Google-like simple search box </li></ul></ul><ul><li>Relevancy </li></ul><ul><ul><li>Most relevant items first </li></ul></ul><ul><li>“ Did you mean …?” </li></ul><ul><ul><li>Detect common spelling errors </li></ul></ul><ul><ul><li>Suggest indexed term(s) that will work </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>“ Users that borrowed X also borrowed Y” </li></ul></ul><ul><ul><li>Most popular titles, Similar titles … </li></ul></ul>
    17. 17. Putting Them All Together <ul><li>New interface with access to all contents </li></ul><ul><ul><li>Harvesting into local index </li></ul></ul><ul><ul><li>Incorporating backend federated search engine </li></ul></ul><ul><li>Interface characteristics </li></ul><ul><ul><li>Simple search box </li></ul></ul><ul><ul><li>AJAX technology </li></ul></ul><ul><li>Wanted features </li></ul><ul><ul><li>Relevancy ranking, Popular choices, Faceted navigation, Tag cloud, “Did you mean …?”, User-contributed content, Enriched content, etc. </li></ul></ul><ul><li>Examples </li></ul><ul><ul><li>Innovative Interfaces’ Encore: </li></ul></ul><ul><ul><li>Ex Libris’ Primo: </li></ul></ul>
    18. 18. Increasing Our Visibility Resource Teams
    19. 19. Purpose of Resource Teams <ul><li>Subject-based Resource Teams to build closer relationships with Faculty and Students </li></ul><ul><li>Focus on Outreach, Collection Development and User Education </li></ul>
    20. 20. Preparing Staff for Web 2.0 <ul><li>Focus Group on Web 2.0 Technologies </li></ul><ul><ul><li>Monitor technology development </li></ul></ul><ul><ul><li>Assess relevance to our IT Plans and make recommendations </li></ul></ul><ul><ul><li>Prepare staff for use of these tools </li></ul></ul><ul><ul><li>Using blog/wiki to share the information & build up staff competencies </li></ul></ul>
    21. 21. From User Spaces to Library Space <ul><li>Linking back from Google </li></ul><ul><ul><li>WorldCat </li></ul></ul><ul><ul><li>OpenURL Linking </li></ul></ul><ul><li>Library profiles, examples: </li></ul><ul><ul><li>MySpace </li></ul></ul><ul><ul><ul><li>UIUC Undergraduate Library </li></ul></ul></ul><ul><ul><li>Facebook applications: </li></ul></ul><ul><ul><ul><li>UIUC Library Search </li></ul></ul></ul><ul><ul><li>NUS Online Community </li></ul></ul><ul><li>Examples: </li></ul><ul><ul><li>Google Scholar Support for Libraries: </li></ul></ul><ul><ul><li>MySpace Library Profiles – UIUC Undergraduate Library: </li></ul></ul><ul><ul><li>Facebook Applications: http:// /developers/ </li></ul></ul>
    22. 22. Using What Users are Using <ul><li>Library guides </li></ul><ul><ul><li>The Biz Wiki </li></ul></ul><ul><li>Blogs & RSS </li></ul><ul><ul><li>Means to update users </li></ul></ul><ul><ul><li>Means to deliver information to users </li></ul></ul><ul><ul><ul><li>Lists of new items </li></ul></ul></ul><ul><ul><ul><li>Lists of relevant items </li></ul></ul></ul><ul><li>Example: </li></ul><ul><ul><li>The Biz Wiki: </li></ul></ul>
    23. 23. Bringing Library Portal into IVLE <ul><li>Collaboration with Centre for Instructional Technology (CIT) </li></ul><ul><li>Increased presence in new version of IVLE </li></ul><ul><ul><li>“NUS Libraries” option to bring user’s preferences in the Library Portal directly into IVLE </li></ul></ul><ul><ul><li>Users can access their Modules in IVLE directly from Library Portal </li></ul></ul>
    24. 24. Developing Online Multimedia Tutorials <ul><li>Explore use of web 2.0 tools, such as online videos, videocasting, podcasting, etc. </li></ul><ul><li>Criteria for online multimedia tutorials </li></ul><ul><ul><li>Peer-Reviewed Instructional Materials Online (PRIMO) from ACRL’s Instruction Section </li></ul></ul><ul><ul><li>Selection Criteria </li></ul></ul><ul><li>Example: </li></ul><ul><ul><li>Peer-Reviewed Instructional Materials Online (PRIMO): </li></ul></ul>
    25. 25. In Summary <ul><li>Finding out what Users want </li></ul><ul><ul><li>Environmental scans </li></ul></ul><ul><ul><li>User behaviours & feedback </li></ul></ul><ul><li>Joining Users in Their Spaces </li></ul><ul><ul><li>Adopting what they are using </li></ul></ul><ul><ul><li>Going to where they are </li></ul></ul><ul><li>Showing the way back to Library Spaces </li></ul><ul><ul><li>Adapting what we have to what they want </li></ul></ul><ul><ul><li>Linking back to what we can provide </li></ul></ul>
    26. 26. Q & A Thank You!
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