Lecture 2a: Vendors/Suppliers

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Collection Development portion of course offered in Nov-Dec 2005 at Temasek Polytechnic, Singapore

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  • Lecture 2a: Vendors/Suppliers

    1. 1. Lecture 2a: Vendors/Suppliers Development and Management of Collections
    2. 2. Vendors/Suppliers <ul><li>Objective: To know how published information is distributed or disseminated in the marketplace </li></ul><ul><li>Coverage: </li></ul><ul><li>Definition of a Vendor/Supplier </li></ul><ul><li>Why use Vendors? </li></ul><ul><li>Types of Vendors/Suppliers </li></ul><ul><li>Vendor/Supplier Services </li></ul><ul><li>Vendor/Supplier Evaluation and Selection </li></ul><ul><li>Vendor/Supplier Contracts and Licensing Agreements </li></ul><ul><li>Maintaining Good Vendor/Supplier Relations </li></ul>
    3. 3. 1. Definition of a Vendor/Supplier <ul><li>Sometimes called agent, dealer, supplier, bookseller, jobber </li></ul><ul><li>Sells materials in various formats and languages </li></ul>
    4. 4. 2. Why use Vendors? <ul><li>Efficiency </li></ul><ul><ul><li>Single point of service rather than deal with individual publishers </li></ul></ul><ul><li>Financial advantages </li></ul><ul><ul><li>Discounts </li></ul></ul><ul><ul><li>Credit terms </li></ul></ul><ul><ul><li>Delivery charges may be waived </li></ul></ul><ul><li>Extra services </li></ul><ul><ul><li>Access to bibliographic database </li></ul></ul><ul><ul><li>Catalogue records </li></ul></ul><ul><ul><li>Physical processing (ownership stamps, barcodes, call no. labels, security tagging) </li></ul></ul>
    5. 5. 3. Types of Vendors/Suppliers <ul><li>Wholesaler </li></ul><ul><ul><li>Also known as jobber, library vendor </li></ul></ul><ul><ul><li>Buy from publishers and sell to libraries </li></ul></ul><ul><li>Retailer </li></ul><ul><ul><li>Bookstore </li></ul></ul><ul><ul><li>Internet bookstore </li></ul></ul><ul><li>Publisher </li></ul><ul><li>Agent </li></ul><ul><ul><li>Representative of publishers </li></ul></ul>
    6. 6. 3. Vendor/Supplier Services <ul><li>Basic services </li></ul><ul><ul><li>Customer service </li></ul></ul><ul><ul><li>Financial matters </li></ul></ul><ul><li>Reporting services </li></ul><ul><ul><li>Management reports on current and historical expenditure </li></ul></ul><ul><li>Computer/automated services </li></ul><ul><ul><li>Online database for pre-order checking and ordering </li></ul></ul><ul><ul><li>Information on availability </li></ul></ul><ul><ul><li>Online claims and reports </li></ul></ul><ul><ul><li>Electronic ordering and invoicing </li></ul></ul><ul><li>Special services </li></ul><ul><ul><li>Niche area </li></ul></ul><ul><ul><li>Alerting service for new materials </li></ul></ul><ul><ul><li>On approval/inspection copies </li></ul></ul><ul><ul><li>Licenses for electronic materials </li></ul></ul>
    7. 7. 5. Vendor/Supplier Evaluation and Selection <ul><li>Performance evaluation </li></ul><ul><ul><li>Support vendor selection </li></ul></ul><ul><ul><li>Objective review of performance </li></ul></ul><ul><ul><li>Improve communication with vendor </li></ul></ul><ul><li>Factors </li></ul><ul><ul><li>Fulfillment rates and average speed of supply </li></ul></ul><ul><ul><li>Order status reports </li></ul></ul><ul><ul><li>Prices and discounts </li></ul></ul><ul><ul><li>Handling of problems </li></ul></ul><ul><ul><li>Hit rate and accuracy of online database </li></ul></ul><ul><ul><li>Alerting/approval service </li></ul></ul>
    8. 8. 6. Vendor/Supplier Contracts and Licensing Agreements <ul><li>Types of contracts/licenses </li></ul><ul><ul><li>Shrink-wrap </li></ul></ul><ul><ul><li>Click-on or click-through </li></ul></ul><ul><ul><li>Contracts </li></ul></ul><ul><li>Negotiating contracts/licenses </li></ul><ul><ul><li>Definition of users – walk-in users, external members </li></ul></ul><ul><ul><li>Confidentiality – price, users (usage statistics without identifying individual patrons) </li></ul></ul><ul><ul><li>Governing law? </li></ul></ul><ul><ul><li>Perpetual access? </li></ul></ul><ul><ul><li>Terms of payment and termination </li></ul></ul><ul><ul><li>Acceptable and prohibited use, copyright and fair use </li></ul></ul><ul><li>LIBLICENSE ( http://www.library.yale.edu/~llicense/ ) </li></ul>
    9. 9. 7. Maintaining Good Vendor/Supplier Relations <ul><li>Ethics regarding vendors </li></ul><ul><li>Communications with vendors </li></ul><ul><li>Good business practices </li></ul><ul><li>Negotiating with vendors </li></ul>

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