3.  Review and Revision of Computer Lab and
Technology Classroom Management
 Strategy for Supporting “Bring Your Own
Device”
 Security Awareness and Data Security/Privacy
 IT Strategic Planning Process

4. Joe Brennan
Director of Media
and Classroom
Services
Chris Crane Nick Weber
Media Services Media Services
Technician Technician

5.  Support and maintain the College’s technology
enhanced classrooms and meeting spaces.
 Provide technology services supporting
curricular and co-curricular activities and
College events.
 Manage the purchase, design and installation
of audiovisual hardware campus-wide.

6. 148
46

7.  Familiar technology look and feel across campus spaces.
 Communications when changes and upgrades occur.
 Easy to use, reliable interfaces for controlling A/V equipment.
 Projection units that fit disciplinary requirements.
 Wiring and infrastructure design that allows for expansion and
new technologies.
 Aggressive lifecycle and A/V maintenance program.
 Spare equipment supply, classroom design and staff training
lends itself to being able to fix almost any A/V issue that we
come across, in-house!

8. Events, Meetings and Guest Speakers

9.  Explore classroom infrastructure options for
BYOD in the classroom (i-pads, phones, tablets,
apple TV )
 Projection screen/Projector switch over to wide
screen format
 Continue to lifecycle projection and computing
technologies
 Working with the Registrar’s office to take
pictures of classrooms

10.  VCRs-almost unavailable to purchase
 Optical drives (CD/DVD)-Apple has already
phased them out of their products
 Blu-ray-here, but for how long?
 Wide screen format changes (4:3 to 16:10-
square to rectangle)

11. Classroom Emergencies:
Servicedesk@pomona.edu or ex.18061
Event Support scheduling, questions
about spaces, couldja, wouldja
questions…
MediaServices@Pomona.edu, ex.78333
Joe Brennan: Jbrennan@pomona.edu, 77355

14.  Advise the campus on current and
emerging learning technologies.
 Assist the faculty in developing and
enhancing their use of instructional
technologies.
 Provide support for the use of
digital media within classroom
instruction.
 Provide support for faculty/student
research.

15.  988 Pomona Course Sites
 639 Pomona Project Sites:
◦ Committees
◦ Research groups
◦ Task Forces

18.  Number of course playlists Fall
2012: 80
 Media items within Video47: 3381
 Number of active items in
workflow: 6

21. • Denis
Recendez
• Matt Walker
• Faye Moore
• Stacy
Martinez
• Deb
Dearinure
• Mel Sisneros
• Steven
Hurtado

22.  Desktop Support
 Service Desk
 Residence Hall computing
 Lab & Classroom Computer Management
 Knowledge Base (http://kb.pomona.edu)
 Software delivery
 Inventory
 Hardware replacement
 Training

23.  The Service Desk (formerly the Help Desk) provides
phone, email and in-person support to faculty, staff,
students, alumni, consortial partners, emeriti
 We provide not only service fulfillment (“I need a new
computer”) but service assistance (“how do I set up a
spreadsheet”, “My printer is broken”)
 We work within a “Service Catalog”– a list of services
ITS provides to the College.
https://my.pomona.edu/ICS/Service_Catalog.jnz

25. Incoming Phone Calls
(18061)
Knowledge Base Usage
(kb.pomona.edu)
Service Requests
(2012 so far)

27. Anthony Nguyen

28.  Provide and maintain a secure, stable, reliable
data network environment for the College.
 Responsible for administration and
management of servers and campus network.
 Responsible for overall security and disaster
recovery.
 Adopt standard IT benchmarks and gather
data to measure system performance and the
quality of services.

29.  The Team
◦ Patrick Flannery: Senior Network Architect
◦ Joshua Hammack: Network Administrator
 Manage 8235 switch ports across 90 campus
locations

31.  521 Inbound Traffic by Remote Autonomous System
 -----------------------------------------------------------------------
 % This % of % This Remote
 Octets Inst Total AS AS
 --------------- ------ ------ ------ ------------------------------
 348642150762 21.317 4.6769 24.876 15169 Google
 242955137398 14.855 3.2591 15.982 2152 CSUNET-NW California State University
 122540244424 7.4927 1.6438 25.660 3356 Level 3 Communications
 72163016703 4.4124 0.9680 21.296 22822 Limelight Networks, LLC
 56961391003 3.4829 0.7641 18.758 20940 Akamai Technologies Europe
 51911807798 3.1741 0.6963 25.672 15133 Internet Nexus
 41853608354 2.5591 0.5614 23.844 32934 TheFacebook.Com
 36242797818 2.2160 0.4861 16.985 2914 Verio
 35399946966 2.1645 0.4748 25.791 3549 Global Crossing
 34379967832 2.1021 0.4611 29.654 7922 Comcast Cable
 29979366329 1.8330 0.4021 39.518 19262 Verizon Global Networks
 29712947169 1.8168 0.3985 17.473 46489 Justin.TV, San Franciso, CA
 18725099360 1.1449 0.2511 62.352 20001 HoldCo - Road Runner West
 18393426275 1.1246 0.2467 20.878 16509 Amazon

32.  Manage 500+ Access Points and counting

33.  Balancing security requirements with usability
 More than keeping the criminals out
◦ Criminals are getting more sophisticated
◦ Social Engineering,
 phishing emails and infected websites
 Focusing on security awareness training

35.  The Team
◦ Abbie Lennox: Manager of System Engineering
◦ Larry Cooper: Senior System Administrator
◦ Steve Moss: Senior System Administrator
◦ Brett Watts: Senior System Administrator
 Managing ~ 200 servers and services

36.  Secret – we do not have 200 physical servers
 They have been “virtualized”
◦ In computing, virtualization (or virtualisation) is the
creation of a virtual (rather than actual) version of
something, such as a hardware platform, operating
system (OS), storage device, or network resources.
Wikipedia

38.  Sustainability
◦ Saves on power and cooling
◦ 131 Virtual Servers running on 6 physical hosts
 Disaster Recovery
◦ Virtual servers are easy to backup and move around

41.  ERP (CX)
 Campus Portal (my.pomona.edu)
 LMS (sakai.claremont.edu)
 Document Imaging (Onbase)
 Data Warehouse
 Custom Programming

42. The Campus Portal

46.  Portal – 270-640 unique users per day.
◦ Course Registration, Grade Entry, Advisee
management
 Sakai – 2,000 concurrent users
◦ Learning Management System
 CX database – 20-30 million transactions
daily
◦ 5 Claremont schools. 70% portal traffic

47.  Provides support for campus-wide IT initiatives
and subsequent projects
 Typical Project Management Stages
◦ Initiate
 Gather requirements, evaluate options, perform due
diligence, make solution recommendations, develop
executive proposal for approval
◦ Plan
 Structure & plan the work to be completed
◦ Execute
 Perform work to develop solution
◦ Monitor & Control
 Make sure the tasks and project scope stay on track
◦ Close
 Perform a project review and develop lessons-learned

48. ITS Contact Info:
 Servicedesk: email ServiceDesk@pomona.edu
 For 24x7 assistance via the Knowledge Base,
http://kb.pomona.edu
 ITS Website: http://its.pomona.edu
 ITS on Facebook:
http://www.facebook.com/ITS.PomonaColleg
e
 ITS on Twitter:
https://twitter.com/PomonaHelp