Main conclusions of the Spainsh Conference on Enterprise 2.0 and Social Business. http://www.e20biz.es

1. www.e20biz.es
Insights from the
Spanish conference
e20biz
Joaquín Peña
@joaquinp
www.emacmas.com

2. What? www.e20biz.es
The Present of
Management
>100 – 3 – 2

3. Where? www.e20biz.es

4. Where? www.e20biz.es

5. When? www.e20biz.es

6. www.e20biz.es
10 + 1
Insights

7. www.e20biz.es
#1
70% People +
30% Software

8. www.e20biz.es
#2
Big Companies
Motivation: Increase
KPIs
Use plain vocabulary

9. www.e20biz.es
#3
Intranet  Corporative
Social Network
C-level executives must
support and believe

10. www.e20biz.es
#4
ROI:
1. Values, 2. Mission,
3. People,
4. Technology
5. KPIs

11. www.e20biz.es
#5
Enterprise
productivity
=
Personal Productivity
of Employees

12. www.e20biz.es
#6
Deployment:
1. Who is Who (analytics),
2. Communities with
(business) goals
3. KM is Business (KPIs)

13. www.e20biz.es
#7
Adapt or die
(1.0 ->2.0)
Training is crucial
+10% conversion
+20% orders

14. www.e20biz.es
#8
Email kills productivity
and collaboration 
evangelize by example

15. www.e20biz.es
#9
Customer Service 2.0:
Current Employees
+
Coordination, Agility
and Monitoring

16. www.e20biz.es
#10
Crowdsourcing
improves
motivation

17. www.e20biz.es
#11
Attend the next year
and draw your own
conclusions!

18. www.e20biz.es
Thanks!!
Joaquín Peña
@joaquinp
www.emacmas.com