ServiceNow Overview

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ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise.

Technology

© 2014 ServiceNow All Rights Reserved 1
ServiceNow
Client Director
The Enterprise IT Cloud Company
Jeremy Smith

© 2014 ServiceNow All Rights Reserved 2
ServiceNow - The Enterprise IT Cloud Company
To IT For IT Thru IT

© 2014 ServiceNow All Rights Reserved 3
Enterprise
Department
Consumer
EntertainmentShopping Communications
Sales Finance Human Resources
Enterprise IT Infrastructure Developers
Not All Clouds Are Created Equal

© 2014 ServiceNow All Rights Reserved 4
The Largest Companies in the World Rely on ServiceNow

© 2014 ServiceNow All Rights Reserved 5
Service Relationship
Management
Inside and Outside the Enterprise
ERP/IT
Information Technology
IT Service
Management
IT Operations
Help
Desk
Help Desk
IT Service Management

© 2014 ServiceNow All Rights Reserved 6
INFORMATION TECHNOLOGY
IT: The ‘New Manufacturing’
LEGALFINANCE FACILITIES
SALES SERVICES
HUMAN
RESOURCES
CUSTOMER
SUPPORT
MARKETING

© 2014 ServiceNow All Rights Reserved 7
Executives
Requester Provider
BUSINESS
MANAGEMENT
PROCESS
AUTOMATION
RECORD
KEEPING
SERVICE
EXPERIENCE
Four Pillars of Service Relationship Management

© 2014 ServiceNow All Rights Reserved 8
Requester
SERVICE CATALOG
SEARCH KNOWLEDGE
COLLABORATE
SERVICE CATALOG
SEARCH KNOWLEDGE
COLLABORATE
Provider
Executives
SERVICE RECORD
> HELP
> ORDER
> CHANGE
> INFO
SERVICE-ORIENTED
WORKFLOW
ASSIGN &
TRACK WORK
UPDATE
SERVICE STATUS
Service Relationship
Management
APPROVALS &
NOTIFICATIONS
KPI
DASHBOARDS
BUSINESS
DASHBOARDS
REPORTING
& ANALYTICS

© 2014 ServiceNow All Rights Reserved 9
How We Used To Work

© 2014 ServiceNow All Rights Reserved 10

© 2014 ServiceNow All Rights Reserved 11
What We’ve Been Doing
Emails Spreadsheets Phone Calls

© 2014 ServiceNow All Rights Reserved 12
How we are going to work
CLOUD MOBILE LIGHTSPEEDGLOBAL

Mobile
Resource
Mgt
Security
Patch Mgt
Discovery
IT Cost
Asset
Event
Mgt
Collaboration
Planning
Governance
Vendor
Support
Reporting
Deploy
SDLC
CMDB Business intelligence
Backup
Server Monitoring
Network
Monitoring
Application
Monitoring
Authentication
ServiceProviders Line-of-Business
ServiceNow: Managing Enterprise Service Relationships
CMDB ChangeProblemRelease Incident ServiceCatalogPass Reset Work HR CaseAsset
SERVICE MANAGEMENT
OPERATIONS MANAGEMENT
Config Automation OrchestrationDiscovery Cloud Provisioning
APPLICATION DEVELOPMENT
SDLC Custom Apps ‘Citizen’
Creators
Professional
Creators
Project&PortfolioCostVendor PerformanceGovernance Analytics
BUSINESS MANAGEMENT
ENTERPRISE SERVICE MODEL
© 2014 ServiceNow All Rights Reserved

© 2014 ServiceNow All Rights Reserved 14
Platform
Single architecture and single data model - Social IT  Reporting  Survey Management  Content Management System  Knowledge Management & Managed
Documents  Service Level Management  Graphical Workflow  App Creator  Team Development  Mobile – tablet & phone
ServiceNow Portfolio
Infrastructure
Applications
Resource
SDLCRelease
Incident
Problem
Change
Operational
Applications
Work
Management
Applications
Password ResetConfig / CMDB
Service Catalog HR Service
Automation
IT CostIT GRCProject Portfolio PerformanceAnalytics VendorPerformanceVendorPerformance
Asset Cloud ProvisioningDiscovery Orchestration Config. AutomationConfig. Automation
Service Automation
Platform

© 2014 ServiceNow All Rights Reserved 15
Single Data Model Example: Vendor Performance Management
© 2013 ServiceNow All Rights Reserved 15
Vendor
Performance
Management
Single data model provides the first truly integrated vendor performance management
Problem
Incident
Asset
Platform – Survey Management & Custom Apps
Catalog
IT Cost

© 2014 ServiceNow All Rights Reserved 16
Market
Email

© 2014 ServiceNow All Rights Reserved 17

© 2014 ServiceNow All Rights Reserved 18

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ServiceNow Overview

3. © 2014 ServiceNow All Rights Reserved 3 Enterprise Department Consumer EntertainmentShopping Communications Sales Finance Human Resources Enterprise IT Infrastructure Developers Not All Clouds Are Created Equal

5. © 2014 ServiceNow All Rights Reserved 5 Service Relationship Management Inside and Outside the Enterprise ERP/IT Information Technology IT Service Management IT Operations Help Desk Help Desk IT Service Management

8. © 2014 ServiceNow All Rights Reserved 8 Requester SERVICE CATALOG SEARCH KNOWLEDGE COLLABORATE SERVICE CATALOG SEARCH KNOWLEDGE COLLABORATE Provider Executives SERVICE RECORD > HELP > ORDER > CHANGE > INFO SERVICE-ORIENTED WORKFLOW ASSIGN & TRACK WORK UPDATE SERVICE STATUS Service Relationship Management APPROVALS & NOTIFICATIONS KPI DASHBOARDS BUSINESS DASHBOARDS REPORTING & ANALYTICS

13. Mobile Resource Mgt Security Patch Mgt Discovery IT Cost Asset Event Mgt Collaboration Planning Governance Vendor Support Reporting Deploy SDLC CMDB Business intelligence Backup Server Monitoring Network Monitoring Application Monitoring Authentication ServiceProviders Line-of-Business ServiceNow: Managing Enterprise Service Relationships CMDB ChangeProblemRelease Incident ServiceCatalogPass Reset Work HR CaseAsset SERVICE MANAGEMENT OPERATIONS MANAGEMENT Config Automation OrchestrationDiscovery Cloud Provisioning APPLICATION DEVELOPMENT SDLC Custom Apps ‘Citizen’ Creators Professional Creators Project&PortfolioCostVendor PerformanceGovernance Analytics BUSINESS MANAGEMENT ENTERPRISE SERVICE MODEL © 2014 ServiceNow All Rights Reserved

14. © 2014 ServiceNow All Rights Reserved 14 Platform Single architecture and single data model - Social IT  Reporting  Survey Management  Content Management System  Knowledge Management & Managed Documents  Service Level Management  Graphical Workflow  App Creator  Team Development  Mobile – tablet & phone ServiceNow Portfolio Infrastructure Applications Resource SDLCRelease Incident Problem Change Operational Applications Work Management Applications Password ResetConfig / CMDB Service Catalog HR Service Automation IT CostIT GRCProject Portfolio PerformanceAnalytics VendorPerformanceVendorPerformance Asset Cloud ProvisioningDiscovery Orchestration Config. AutomationConfig. Automation Service Automation Platform

15. © 2014 ServiceNow All Rights Reserved 15 Single Data Model Example: Vendor Performance Management © 2013 ServiceNow All Rights Reserved 15 Vendor Performance Management Single data model provides the first truly integrated vendor performance management Problem Incident Asset Platform – Survey Management & Custom Apps Catalog IT Cost

Editor's Notes

PurposeCreate a big overarching idea for the foundation of the campaign that can apply to Executive IT and Functional IT audiences.A transformation is taking place and ServiceNow is that transformation.IT is empowered. IT has heroes. We transform IT from the Department of No to the Department of NowShow how the concept would work in various marketing assets to support awareness and drive train programsPrint AdsEmailBanners
Probem - Companies are reliant on their technology suppliers and partners, but have no way of assessing their performance and comparing them to decide which partners to do business withSoluition - ITSA applcation for driving more value from vendors and suppliers by evaluating and comparing them across common criteria
10’s of billions in tools and especially staffingEverything will be a cloud Systems do most of the work, people loop in by exception as needed
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